INFINITI OF THOUSAND OAKS - Service Center

Patricia was excellent as usual, and provides great customer service. She takes the time to listen to your needs, offer suggestions, and keeps you informed about the status of your vehicle. Keep up the customer service. She takes the time to listen to your needs, offer suggestions, and keeps you informed about the status of your vehicle. Keep up the great work! More

Easy to schedule. Prompt service. Nice people. Had my car back pretty quick. I’ll be back. Prompt service. Nice people. Had my car back pretty quick. I’ll be back. More

My fuel door cover wouldn’t open and I only had 50 miles range. I was in a jam and the dealership took advantage. My car was there three days, since the part wasn’t ordered timely. On day 2, I requested range. I was in a jam and the dealership took advantage. My car was there three days, since the part wasn’t ordered timely. On day 2, I requested a loaner, but Brian Fudunberg said he couldn’t help me there. The dealership charged me $650, which included $275 for the part. I found the same part on google for $175 (OEM - Infiniti USA). Also, the dealership did an inspection and recommended items that were recently serviced (e.g., spark plugs). The service writer didn’t do a good job keeping me appraised of status and didn’t return my phone calls. Overall, nothing good about the experience. I won’t be back to Infiniti of Thousand Oaks! More

Great I don't want you to bother me with this. Good bye Enough is enough. Good bye Enough is enough. More

I have had 20 years of exceptional service. Thank you for being a wonderful dealership. I have leased cars from Dennis. There is a relaxed warmth amongst all the employees. It feels like family Thank you for being a wonderful dealership. I have leased cars from Dennis. There is a relaxed warmth amongst all the employees. It feels like family. Thank you today for Isaiah and Julio. More

Service dept is always helpful - especially Brian - he provides timely feedback and always makes sure we understand what needed to be done provides timely feedback and always makes sure we understand what needed to be done More

11 years of great service on my 2014 QX70 . & 2024 QX50 Infiniti. Never a problem. Rv & 2024 QX50 Infiniti. Never a problem. Rv More