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INFINITI OF THOUSAND OAKS - Service Center

Thousand Oaks, CA

4.6
41 Reviews

41 Reviews of INFINITI OF THOUSAND OAKS - Service Center

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September 27, 2024

Excellent care, service and work done right in a timely fashion. I Would definitely recommend. More

by johnmattjoyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian
Oct 10, 2024 -

INFINITI OF THOUSAND OAKS responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 18, 2023

The service department team is a well oiled machine and the work exemplary. Thousand Oaks Infiniti takes care of you in your time if need. More

by wellswho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alba Ramirez
June 26, 2023

They will try and rip you off at the service center. Also they will record your calls without your knowledge or consent. The sales team is great - service team is abysmal. They tried to charge me to r More

by imf240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alba and patty
Jun 26, 2023 -

INFINITI OF THOUSAND OAKS responded

The windshield was replaced by a third party and we could not complete the recalibration properly. You were informed that we would not charge for this service, since we are unable to complete it.

Jun 26, 2023 -

imf240 responded

AND WHY WAS THIS NOTICED BEFORE?! You had the car for over three days?! And you never informed me that the recalibration could not be done until THE DAY I WAS SUPPOSED TO PICK UP THE CAR

Jun 26, 2023 -

imf240 responded

I wish I could post a screenshot of the receipt to show how they were attempting to charge me for a service they did not perform and now trying to charge me more

Jun 26, 2023 -

INFINITI OF THOUSAND OAKS responded

We are working with your mother to get everything fixed on her car to factory specs. We will continue to be in touch with her to complete the work to her satisfaction.

Jun 26, 2023 -

imf240 responded

How many times do we need to go back for a repair when you’ve already had the car to three days?! This was supposed to be addressed a week ago. Talk about not respecting yourcustomer’s time and the money on gas. LOVE DREW HATE ALBA

March 11, 2023

This dealership is one of kind. They treat you like family. I love it there. They take such good care of my car. More

by Happyone25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patty Ramirez
Mar 16, 2023 -

INFINITI OF THOUSAND OAKS responded

Michele, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

February 03, 2023

Absolutely terrific. Dealing with their service dept is a pleasure, Brian, my service advisor is the best!! My car is 15-years old and looks / runs like new largely du More

by rokdocnyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fudenberg; Julio Ramirez; Matt Bishop
Mar 02, 2023 -

INFINITI OF THOUSAND OAKS responded

Thank you!!! Our team thanks you!!

January 21, 2023

Good customer service, good communication, good loaner car. Overall very satisfied Everyone was very friendly and courteous. More

by yantras_cloves0c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian??
Jan 24, 2023 -

INFINITI OF THOUSAND OAKS responded

We strive to provide the best service and we are thrilled to hear that you were satisfied with our dealership! Thank you!

January 18, 2023

I bought my first Infiniti from thousand Oaks and the service has always been Great! You can expect courteous, friendliness, honesty and professionalism from their staff. More

by ermansmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alba Ramirez
Jan 24, 2023 -

INFINITI OF THOUSAND OAKS responded

We appreciate your review and are happy to have you as a customer! Thank you!

December 06, 2022

I have owned at least 6 Infiniti's. Your dealership is top tom bottom the best with whom I have worked. It is clean, thorough and over delivers in every way. More

by maltman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alba Ramirez
Dec 14, 2022 -

INFINITI OF THOUSAND OAKS responded

thank you for those kind words, that's always our goal!!!

December 01, 2022

Courteous and knowledgeable service advisor. Work was completed in a timely fashion and performed excellent. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fudenburg
Dec 14, 2022 -

INFINITI OF THOUSAND OAKS responded

that's what we strive for everyday< thank you!!

November 25, 2022

Great service at the dealer infinity , good skills from the service technician on the dealer More

by Castro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alva
Dec 14, 2022 -

INFINITI OF THOUSAND OAKS responded

Always our goal, thank you!

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