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INFINITI OF DENVER - Service Center

Aurora, CO

4.9
649 Reviews

649 Reviews of INFINITI OF DENVER - Service Center

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October 06, 2024

I have never had a concern with the few years I’ve been brining in my vehicle. They are always welcoming, courteous, professional and helpful. More

by Adrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

INFINITI OF DENVER responded

Adrian - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Your review made our day and we wanted to take a moment to thank you for your kind words. The team will be thrilled! We're committed to providing the best possible service to our customer s and your review is a testament to that.Thank you for trusting INFINITI OF DENVER for all your automotive needs

October 05, 2024

Always a solid experience. Dealership is quick with service and very informative. Clark is my favorite person. More

by jwilliwatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

INFINITI OF DENVER responded

Jwilliwatkins, thank you so much for the positive review! We think Clark is pretty special also. We have been lucky to have him a part of our team for over 25 years. It is customers like you that make our job so rewarding. Thank you for your loyalty and support.Thank you for trusting INFINITI OF DENVER for all your automotive needs.

October 05, 2024

Communicates well, honest q exuotes, appreciates their customers. Gives honest effort to be on time getting car back on time More

by Cornerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Dyke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

INFINITI OF DENVER responded

Cornerman, we're glad you had such a wonderful experience with us! This is awesome. Your review will help other customers make informed decisions and we can't thank you enough for that. The team will be really happy. We are so happy to have you as a customer and we look forward to seeing you in the future. It is customers like you that make our job so rewarding. Thank you for your loyalty and support.We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER

Oct 12, 2024 -

Cornerman responded

Tell Tim he's buying lunch

October 04, 2024

Great to have service at this dealership. Quick response and let the customer know what they did. Very friendly. More

by Chams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

INFINITI OF DENVER responded

Chams- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Your review will help other customers make informed decisions and we can't thank you enough for that. We are glad you found the staff friendly and responsive. We are so happy to have you as a customer and we look forward to seeing you in the future. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

Oct 12, 2024 -

INFINITI OF DENVER responded

Chams- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Your review will help other customers make informed decisions and we can't thank you enough for that. We are glad you found the staff friendly and responsive. We are so happy to have you as a customer and we look forward to seeing you in the future. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

October 04, 2024

Awesome from sales to service. Very professional. I had my car picked up for an oil change, and I appreciated the punctuality and the updates on the service that I received. More

by johov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clark Hearold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

INFINITI OF DENVER responded

Johov, we're so glad that we were able to go above and beyond your expectations! We are glad to hear you enjoyed our complimentary service valet, Home by INFINITI OF DENVER and also the text communication from your service advisors. Your review will help other customers make informed decisions and w e can't thank you enough for that. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

October 04, 2024

they are great people very concerned about your car and make sure that you’re satisfied with everything they do More

by kim martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : you get top not notch service with him
Oct 11, 2024 -

INFINITI OF DENVER responded

Kim- we love this. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. Chris will be so excited about your kind words. It is customers like you that make our jo b so rewarding. Thank you for your loyalty and support.

Oct 12, 2024 -

INFINITI OF DENVER responded

Kim- we love this. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. Chris will be so excited about your kind words. It is customers like you that make our job so rewarding. Thank you for your loyalty and support.

October 03, 2024

Needs and procedures were adequately explained, service was timely, personnel were courteous and it was a pleasant experience. More

by smithlinda57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Dyke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

INFINITI OF DENVER responded

Smithlind57- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be thrilled about your kind words. It is customers like you that make our job so rewarding. Thank you for your loyalty and support.We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

September 27, 2024

Prompt and efficient. Solved radio issue as well as premature rear brake failure. Sent valet as well. Value-added. More

by bob_gilbride
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

INFINITI OF DENVER responded

Bob_gilbride, we are so pleased you enjoyed your visit to INFINITI OF DENVER. We are glad to hear you enjoyed our complimentary service valet, Home by INFINITI OF DENVER. We are so happy we added value to Our goal is to exceed your expectations each time. Sounds like our team did just that. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

September 27, 2024

I love this dealership! I have always had a good experience. Great location, facility and service. More

by Glenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Madigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

INFINITI OF DENVER responded

Glenda - we love this. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Your review made our day and we wanted to take a moment to thank you for your kind words. It is customers like you that make our job so rewarding. Thank you for your loyalty and support.We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

September 22, 2024

Hey everybody I brought my Infinity in 2020 after after I found out transmission in my Grabnd Jeep Cherokee special edition was going out I traded it in, Sad I did that ! still paid a lot of money for my More

by Enabrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clark Hearold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Madigan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

INFINITI OF DENVER responded

Dear Ena Brown, Thank you for taking the time to share your experience. We truly appreciate your feedback and want to address the concerns you've raised. We understand that maintaining a vehicle, especially a pre-owned one, can be costly over time. At INFINITI OF DENVER, we strive to provide the highest level of service by using INFINITI OEM parts and employing certified INFINITI technicians to work on your vehicle. We also offer price matching with other INFINITI dealers to ensure you’re getting fair and competitive pricing. Additionally, we frequently provide service incentives through our website and mailers to help our customers save on maintenance. Regarding our valet service, the $500 deposit is a protection measure, similar to what you might find with rental car companies or hotels. This deposit helps cover any potential damages or fuel usage in our complimentary loaners. Over the past year, we’ve incurred over $100,000 in damages and fuel costs that weren’t recovered, which is why we implemented this policy. Please know that the deposit is fully refundable, and if you prefer, you’re always welcome to use our valet service without a loaner vehicle, at no additional cost to you. We value your business and want to ensure you feel confident in the service you receive. If you have any further questions or concerns, please don’t hesitate to reach out to us directly. We’re here to help and are committed to providing you with the best possible experience. Thank you again for being a valued INFINITI OF DENVER customer.

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