INFINITI OF DENVER

Very nice staff The service department had my car for the day while I had the newer version as a loaner. My G37X did not need any repairs and I had an appointment for The service department had my car for the day while I had the newer version as a loaner. My G37X did not need any repairs and I had an appointment for the 105k service. There was some miscommunication on the list of items to be accomplished in the service between myself, the service writer and the mechanic. I would make the suggestion that they print out a line by line itemization of the work to be completed and have the customer initial by each item at the beginning of the appointment so that no one has to rely on another persons interpretation of a hearsay conversation. More

Run, Don;t Walk to any other Infinity dealership STAY AWAY from the Infinity Service Department. They are a nightmare, and mine isn't over. I live in Steamboat Springs and have owned my car for tw STAY AWAY from the Infinity Service Department. They are a nightmare, and mine isn't over. I live in Steamboat Springs and have owned my car for two years, with no problems. Since mid-October, when we had our first snow storm, at the first sign of snowflakes, the car would begin to lurch and felt like it was loosing power, to the point it would barely move, even while floored. Apparently, what is happening is that the front sensor is malfunctioning and it sees the snowflakes as obstacles and applies the brakes. Kind of a problem in Steamboat where snowy, icy, roads are the norm during winter. Random braking on these kind of roads at 65 miles per hour is clearly not safe. Asked Infinity about it on three separate occasions and finally had it towed in. Infinity Denver made me pay for a rental in Steamboat, even though I asked them to bring me up a loaner, since I needed a 4 wheel drive (no 4-wheel drives were available at the time). The tow truck was coming back empty after delivering my car and it only made sense that they could bring back a 4 wheel drive loaner. They did tell me that I would be reimbursed for the rental, but I later found out that reimbursement takes 4-6 weeks for something that was Infinity's problem. Of course, I didn't feel it was right that I had to bear the expense of carrying this cost on my credit card, but I was in a bind. Plus, Clark, the service contact, didn't seem to want to make an effort to help me out with that, either. In fact, the whole experience seemed like a nuisance to him; from timely following up with me regarding the progress of the repairs, to explaining the repairs that were needed. So much so, that from the time Infinity had the car, countless delays occurred to the extent that a simple repair took 2 weeks to complete. I say it was simple because that is how Clark explained the repair to the tow truck driver when he came to pick it up to get the car back to me. I clearly got the feeling that since I was so far away and was paying for the rental, they just kept pushing off the work that needed to be done to the car, until it was convenient for them. And, even after having the car for all that time, they didn't do the other things that needed doing under the warranty, like fixing the corroded battery terminal, or that I specifically requested, as in checking the engine filter, among other things. More disturbing, I never got any written documentation of what repairs were needed and the cost until my car was delivered back to me (the bill was sitting on the front seat), nor did I get the original parts that were replaced, both of which are required by Colorado law. Clark also suggested certain repairs without offering me any proof that they needed to be done, such as flushing the brakes. In short, I feel like I was being taken advantage of since I lived out of town and it would be difficult to oversee the work. Needless to say, I have no trust in Infinity Denver, or Clark, in particular. After all that aggravation, THEY DIDN'T FIX THE PROBLEM. It has been snowing every day since I got the car back and the car still brakes randomly at the slightest bit of snow. I can't drive it. THE CAR IS A DEATH TRAP. And, to add insult to injury, Infinity Consumer Affairs will not process my rental car reimbursement for 4-6 weeks. How hard is it to cut a check and Fed-Ex it? Luckily, MIKE WARD INFINITY will look at the car and give me a loaner, so I don't have to carry the rental expense. They are so much more helpful than Clark at infinity Denver ever was. I don't know what the problem is with Infinity Denver. A few weeks prior to my car problems, I called the finance department to see about buying out my lease. At that point, I really liked my car and wanted to purchase it. I talked to Daniel and never heard back. It is now clear that Infinity Denver doesn't want any business, either sales or service. Fine by me, since they won't have mine. At least, through all of this, I discovered Mike Ward Infinity. My experience so far is that they actually know how to treat customers and provide good service. More

Jerrod was tops for communication, service, and explaining the problems Appreciated frequent updates and answering of questions All staff were pleasant and helpful Merry Christmas and happ explaining the problems Appreciated frequent updates and answering of questions All staff were pleasant and helpful Merry Christmas and happy new year More

Clark a true professional. It’s so nice knowing you can bring your car in for any service and know it will be done quickly, correctly and professionally. Clark in Service is the It’s so nice knowing you can bring your car in for any service and know it will be done quickly, correctly and professionally. Clark in Service is the one person I trust to ensure all those things are completed. Top notch joint all around. More

Peace of mind I had my car checked for any safety issues before a long road trip. No problems were discovered and I was not charged for the service. I now have peac I had my car checked for any safety issues before a long road trip. No problems were discovered and I was not charged for the service. I now have peace of mind for my road trip. More

First Class The people are wonderful and the experience is first class all the way. You can tell they care about you and have your best interests at heart. The people are wonderful and the experience is first class all the way. You can tell they care about you and have your best interests at heart. More

Great service Great customer service. Appreciate service advisor, Chris Madigan, for his excellent service and update on the status of my car and willingness to wor Great customer service. Appreciate service advisor, Chris Madigan, for his excellent service and update on the status of my car and willingness to work with my schedule. More

Always professional and caring I always need a loaner car and Clark knows this and always arranges one for me. He keeps me informed along the way and is always patient to explain th I always need a loaner car and Clark knows this and always arranges one for me. He keeps me informed along the way and is always patient to explain things to me (who knows nothing about cars)! More

Service Great customer service was kept informed on time frame and work that was provided, and advised for future work that would be required to keep vehicle Great customer service was kept informed on time frame and work that was provided, and advised for future work that would be required to keep vehicle maintained. Also answered question concerning my vehicle, More

Always a great experience The use of a loaner car is awesome! I needed a number of standard maintenance things done to my SUV and it was going to take awhile. So thankful for The use of a loaner car is awesome! I needed a number of standard maintenance things done to my SUV and it was going to take awhile. So thankful for the loaner car. Service and follow-up were great! More