INFINITI Milwaukee - Service Center

I have leased my last two vehicles here and plan to lease another this coming year. The service department is a big part of the reason I come here in addition to a wonderful Salesperson, Heidi Froschheuser. another this coming year. The service department is a big part of the reason I come here in addition to a wonderful Salesperson, Heidi Froschheuser. More

I wrote a review about the sales side and now which is just as important, SERVICE. I had one minor issue and one which was a bit more complicated. Rear view mirror was a bit loose, most likely some tighte just as important, SERVICE. I had one minor issue and one which was a bit more complicated. Rear view mirror was a bit loose, most likely some tightening, the other is bit weird, there is a wind/xxxxxxx water noise coming from the sun roof but not not when it’s raining. Sam didn’t laugh at me, which was good. So far it’s been going well, I pulled in the drive bay and was immediately greeted by Sam, like able and professional,who got the basic information and invited me to wait in the waiting area. I should also mention that I was greeted by Michelle who wanted to introduce herself. Impressive for that to happen. I can’t ever remember over the years the Manager coming out unless I had to raise an issue. Will everything work out? Waiting time for parts? Will they become dismissive? Stay tuned….. I will update this service part because after all, the sales part is a one time experience but service goes on for as long as you own that vehicle. Gary More

The sales experience was ok but when making my first service appt my concerns were not addressed and disregarded I live over a hour away and was told to come back when the problem was happening..it is service appt my concerns were not addressed and disregarded I live over a hour away and was told to come back when the problem was happening..it is happening all the time I stated and was told oh sorry we just don't see any problems he is rude (when making appt and during) and im very disappointed I purchased here and will never again! More

I can only hope service gets better. Used to be a great place to bring my Q50, but service staff changed and so did the quality. Used to be a great place to bring my Q50, but service staff changed and so did the quality. More

Always a great customer experience when working with the Infiniti team! I've worked with John Bell several times now to service my vehicle. A+ on customer service and a pleasure to work with John! Infiniti team! I've worked with John Bell several times now to service my vehicle. A+ on customer service and a pleasure to work with John! More

I've bought three Infiniti from these folks. .. awesome always service and a very nice facility! .. awesome always service and a very nice facility! More

Service department manager service consultant were very helpful and easy to work with. Job was completed in less time than they projected. Car came back with all work done and totally washed. helpful and easy to work with. Job was completed in less time than they projected. Car came back with all work done and totally washed. More

John Bell my service consultant is great! Good communication and very accommodating. Appreciated the updates and arranging a loaner vehicle. A very friendly staff to work with. communication and very accommodating. Appreciated the updates and arranging a loaner vehicle. A very friendly staff to work with. More

I always feel welcome and valued every time I am there. Brad is outstanding with his customer skills. He keeps updating me as the service comes along and I never have to wait too long. Outstanding service Brad is outstanding with his customer skills. He keeps updating me as the service comes along and I never have to wait too long. Outstanding service always!! More

I have always received outstanding service at this I have always received outstanding service at this Infiniti dealership. Bead and Michelle have always taken great care to ensure that my service ne I have always received outstanding service at this Infiniti dealership. Bead and Michelle have always taken great care to ensure that my service needs are met on a consistent basis. More