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INFINITI City of Massapequa - Service Center

Massapequa, NY

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36 Reviews
Call Service Center (516) 963-0909

36 Reviews of INFINITI City of Massapequa - Service Center

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July 07, 2025

After my local mechanic referred me to the dealership ( beyond their scope, charged 125$ for diagnostics, Mavis tires had told me the abnormal code meaning and said it was out of their scope , for free), m More

by trishos1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Desmond, tech
Report | Print
June 01, 2023

I can walk to this dealership although my car is always serviced in a reasonable amount of time that I just wait for it. More

by momlovesgretel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina
Report | Print
Jun 05, 2023 -

INFINITI City of Massapequa responded

Hi Momlovesgretel, thank you for taking the time to leave a review for us at Infiniti Of Massapequa. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 05, 2023

Massapequa Infinity has had my 2006 M35X for about 2 weeks and of today, they still don't know how to fix it. Actually, they're not even sure what part needs to be replaced. I bought this car from them More

by highway2425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
May 20, 2023 -

INFINITI City of Massapequa responded

Hi Highway2425, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (516) 797-2020. We look forward to hearing from you.

May 21, 2023 -

highway2425 responded

Thank you for your concern. i would prefer to discuss my disappointment with Infinity of Massapequa with the service manager in person rather than through an email.

April 22, 2023

Very easy to deal with service department and felt very comfortable with their professional and courtesy. More

by Mikey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Navarro
Report | Print
March 13, 2023

This is a dealership that should be commended For technical expertise and a strong ability to treat customers well and with a smile More

by Paul J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina and service manager Frank
Report | Print
Mar 18, 2023 -

INFINITI City of Massapequa responded

Hi Paul J, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

February 20, 2023

Infiniti of Massapequa consistently goes over and beyond from sales to service. I will not go anywhere else. Thank you Infiniti of Massapequa! More

by acelg9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Newton
Report | Print
Mar 03, 2023 -

INFINITI City of Massapequa responded

Acelg9, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Massapequa! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 15, 2023

This is truly a 5 star dealer. What I love the most is the personal service you get from the warm greeting at the counter to the quick service I received. Great place great people. More

by Joey G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina and Frank are wonderful
Report | Print
Jan 29, 2023 -

INFINITI City of Massapequa responded

We are always more than happy to assist you if anything else comes up. Take care! Joey G, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Massapequa!

November 29, 2022

The work I wanted done was accomplished in a timely manner. A great experience, other dealer should learn from you. Thanks More

by hal62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don't know
Report | Print
Dec 01, 2022 -

INFINITI City of Massapequa responded

Hal62, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Massapequa! If you have any further questions, please give us a call. We're always happy to help!

November 19, 2022

One of the best dealerships out there! Simply put... a Flagship dealership which sets the standard for the industry!! Always a stress-free..no hassle purchase!! Kudos to Paul R. In additio More

by skyhawkz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank N, Newton,
Report | Print
Nov 23, 2022 -

INFINITI City of Massapequa responded

Skyhawkz, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Massapequa! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 02, 2022

Top-notch, clean, friendly and very knowledgeable. My first time there and I will be going back again for my service needs. More

by michael.katz429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Newton
Report | Print
Nov 07, 2022 -

INFINITI City of Massapequa responded

Hi Michael.katz429, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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