INFINITI City of Massapequa

This was our first Infiniti after owning multiple Nissan vehicles and we were blown away with how different our experience was. Firstly, the Infiniti product is true value for the dollar. The vehicles are vehicles and we were blown away with how different our experience was. Firstly, the Infiniti product is true value for the dollar. The vehicles are wonderfully crafted, solid, an absolute pleasure to drive and come with a longer warranty than "normal" brands. Our new G37x is very fast, but it keeps us smiling at any speed. Turn on the Bose audio and and it's a concert on wheels. You'd be hard pressed to find a better sound system in ANY car. They are designed to create a certain feeling and they accomplish that to a marvelous degree. Drive one. You'll see what I mean. As for our dealer experience, from the moment we walked in the door we were treated as if we were special. Randy Gallo was courteous, warm and professional. He was so attentive and concerned with our satisfaction it was almost unsettling as our comparison was to other dealerships that were NOT Infiniti. The ball never dropped and it became clear this was an experience to enjoy. The negotiating process was straightforward and every member of the staff we came into contact with was similar in disposition. We are telling family and friends about the great time we had. Do your homework first and if the brand is in your consideration, go see the team at Infiniti of Massapequa. You will not be disappointed. Darren D. More

I was in the market for a g37x sport coupe. The sales rep who helped me at Infiniti of Massapequa was Brandon Medford. Brandon was pleasant, patient, very knowledgeable and answered all of my questions rep who helped me at Infiniti of Massapequa was Brandon Medford. Brandon was pleasant, patient, very knowledgeable and answered all of my questions without putting any pressure on me (setting him apart from so many other's I've dealt with when buying a car). My overall experience was great and I'd highly recommend this dealership to others, especially if the others are as good as the salesperson I worked with. More

excellent customer service,great price.larry,drew,jorge,pres and robert were a pleasure to deal with.this is my third car from them,and definitely not the last. price.larry,drew,jorge,pres and robert were a pleasure to deal with.this is my third car from them,and definitely not the last. More

Were shall I start.. SLOPPY SLOPPY SLOPPY!!! It has been 3 week and I am still suffering a headache from this dealership. Now I just got a call from Gene that they registered my car wrong... YOU HAVE TO BE 3 week and I am still suffering a headache from this dealership. Now I just got a call from Gene that they registered my car wrong... YOU HAVE TO BE KIDDING ME... Not to mention last week a call fromGene that they charged my Debit $1,790 over!! This is just a few of my experiences.. I was lied to about the lease turn in in regards to fixing any wear and tear charges .Not Tue.. The list goes on and on.. All this to save a mere $15 a month on a lease. What a huge mistake and disapointment should have done business with Competition were I had before not worth the savings. The worst part is the i dont care attiude. This Dealership does not care about customer service and trust me it shows long after the deal is done. All they want to do is write the deal and get the car off the lot and trust me the clerical workmanship along with the integrity is disappointing to say the least. I have been leasing for over 20 years from various makes and have to say this is by far the WORST experience. More

Kevin knew the product. No haggling. Hassle free. Love my new M37x. If you want a car this is the place to buy it. Thanks again to Kevin Pres and Dan new M37x. If you want a car this is the place to buy it. Thanks again to Kevin Pres and Dan More

got a great deal on G37x from Massapequa. got a great car and a great price. kevin and larry went above and beyond to get me a car. these guys are great! car and a great price. kevin and larry went above and beyond to get me a car. these guys are great! More

Bait and switch routine in full effect! Had a deal over the phone and then get there to have hidden fees tied in, not the way to do business. the phone and then get there to have hidden fees tied in, not the way to do business. More

John sold me the car. he just flash documents to me with out giving me the opportunity to read or even look at it.He flash me the car fax,he lied to me he said the car was never in an accident,he made me si out giving me the opportunity to read or even look at it.He flash me the car fax,he lied to me he said the car was never in an accident,he made me sign to replaced the fluids, he never did it cost me $80.00 to replace the old oil,3 power windows are not working properly, he never gave me the owner's/Navi manual,he never showed me the warranty, i'm still not sure if i have more than 3 months warranty? mean while with total cost i have to pay a loan of $49.000 for 5 yrs.I always bought new Cars, never had problems before. Buying a used Car you have to have lots of experience or those Vulchers like (John) will certainly trick you and affect your finiancial life!!so far 6 days after purchase i haven't received an e-mail or anything from infinity. More

We went to buy our second car from Infiniti of Massapequa and we will certainly be back to buy our third when the time comes. The customer service is outstanding and their pricing is always competitive with and we will certainly be back to buy our third when the time comes. The customer service is outstanding and their pricing is always competitive with the other dealerships. Our salesperson went above and beyond to get us exactly what we wanted and really made the car buying experience a pleasant one. Thank you to the sales and management team at Infiniti of Massapequa, we love our new Infiniti! More

For the purchase of a new JX I worked with Lamont Simpson. I preordered the vehicle several months before its arrival, and was extremely satisfied at the frequency and quality of updates I received r Simpson. I preordered the vehicle several months before its arrival, and was extremely satisfied at the frequency and quality of updates I received regarding the vehicles status. My emails and telephone calls were always answered promptly and thoroughly, and I was never made to feel like a pest (despite the fact that I probably was). The overarching feeling I got from these guys was that they were impeccably honest. I validated all the informations they gave me from third party websites and in some cases other dealers, and found that what they told me was always accurate regarding pricing, lease rates, availability, etc. I never felt conned, sold into something more expensive, or otherwise cheated. The finance guy didnt try to sell me window etching, overpriced accessories, Lojack, extended warranties, service plans, gold emblems, or any other crap. How refreshing! They even went out of their way to sell me the only vehicle they had on the lot on the last day of the pull-ahead program so that IFS would pay the remaining 6 months of my current lease (my G was too small for the new babies) even though it left them with no vehicle for test drives, and no other dealer on Long Island was willing to do so. Overall, they went out of their way to satisfy me. This is what buying a $55,000 car should feel like. Rob More