INFINITI City of Massapequa

Great service and nice cars I went into the dealership looking to lease a 2017 Red Sport and Larry the manager helped me out and made the whole deal extremely easy. I went into the dealership looking to lease a 2017 Red Sport and Larry the manager helped me out and made the whole deal extremely easy. More

Easy transparent buying experience.. I just traded in my M35 for a pre certified Q60. And I must say the salesman Steve Gorin was fantastic. Easy going transparent.. I was through the buy I just traded in my M35 for a pre certified Q60. And I must say the salesman Steve Gorin was fantastic. Easy going transparent.. I was through the buying process in about 2hrs or so. And I have brought cars before and you can be sitting through this process up to 4 or 5hrs sometime. The finance gentleman was very good as well again transparent and no Hassell. I said one time no I don't want the extended warranty. AND that was the end of it no pressure never asked again.. I will definitley buy any future Infiniti vehicles from these gentleman. And one other any questions I had even after my purchase Steve if not available always calls back.. THAT MEANS A LOT TO ME.. More

Two positive experiences at this dealership The first deal we did here was a lease for a Q50. We dealt with Nick Imperatore and it was a complete breeze. The second time we visited this deal The first deal we did here was a lease for a Q50. We dealt with Nick Imperatore and it was a complete breeze. The second time we visited this dealership was to turn in our Q50 lease early and start a new lease in a QX50. After some confusion with billing, we received a bill in the mail which we were not expecting. At this point we were livid. After contacting the dealership, Larry Strauch, Sales General Manager, went above and beyond to remove the unexpected fees from our account and make things right. In the end, he was able to significantly reduce our bill and offered to split the remaining balance with us. That is how you turn a bad situation into a positive one. We will definitely be back for our next lease. More

Great experience I leased an Infiniti Q50 from Infiniti of Massapequa. Got a great price, and was treated fairly, and respectfully from start to finish. I dealt with I leased an Infiniti Q50 from Infiniti of Massapequa. Got a great price, and was treated fairly, and respectfully from start to finish. I dealt with Robert Chouloute in sales, and Robert Sedrish in finance. Everybody was accommodating and made the process easy! More

Thank you! Everybody here worked with me and my bad credit situation, and still got me the car of my dreams with an affordable payment. Thank you Infiniti of Mas Everybody here worked with me and my bad credit situation, and still got me the car of my dreams with an affordable payment. Thank you Infiniti of Massapequa!! More

Professional Process of leasing a car very easy, my salesperson, Paul Rabinowitz was extremely responsive in answering my questions in a timely manner, was waiting Process of leasing a car very easy, my salesperson, Paul Rabinowitz was extremely responsive in answering my questions in a timely manner, was waiting for me for my appointment and was extremely helpful & considerate. I have leased 4 cars from this user friendly dealer though they are not my local Infiniti dealer. More

They Judged a book by its cover My husband and I had an appointment with Jonathan. We arrived, Jonathan was on a test drive with another customer and we were asked to wait. We were o My husband and I had an appointment with Jonathan. We arrived, Jonathan was on a test drive with another customer and we were asked to wait. We were on a tight schedule, so we asked to see someone else. Well, Randy Gallo pretty much disregarded me as a person. Speaking to my husband only, he asked what he was looking for in the car. Once we sat down, Randy asked my husband what he did for a living. Once again, I was invisible and I guess he thought I wasn't important enough to even bother asking what I did. Women work? 2016? Hmmm. Arrogance and frustration were definitely displayed once Randy found out we had a car to sell and he wouldn't be closing a deal immediately. He shared a price which my husband, not me and my husband said it was way higher than he anticipated. Well, Judge Randall then stood up and yelled, "Dismissed!" He told us to leave his office. Being infuriated with his behavior, I asked him why he disregarded me with his rudeness. He yelled and pointed his finger in my face that he could tell what I was without asking. That's a sales technique I've never witnessed before. Judging a book by its cover, knowing the sale wouldn't happen because of our time constraint, and having a car to sell were all too much for Randall to handle. Our voices became louder and every salesman came over yelling at my husband and myself without knowing any details. Jonathan, the guy we had the appt with or the manager I'm assuming, said he could tell from when we walked in we were no good. Interesting that our looks told this gentleman all about us. I guess requesting to see someone actual available was rude on our part. Then they took our license plate number as we left, why you ask, bc they had no clue who we were as Randall never even asked our information. FYI: The receptionist can provide it if the license plate doesn't help. Advice: Make sure you wear your fur, diamonds and best smile when you arrive at Infiniti of Massapequa and travel with a male, so you get answers to your questions. They judge you and size you up as soon as you step foot through the door. Smile big! More

Great salesperson I had a wonderful experience with my salesperson Robert Chouloute. He was very easy to work with. He was very helpful and thoroughly explained the I had a wonderful experience with my salesperson Robert Chouloute. He was very easy to work with. He was very helpful and thoroughly explained the car. I would highly recommend Robert to anyone who is looking for a new Infiniti. He was great! Janine More

Bad experience this dealearship does not stand behind there used cars .Had problems with brakes and battery after 3 1/2 months & 3000 miles had front brakes replace this dealearship does not stand behind there used cars .Had problems with brakes and battery after 3 1/2 months & 3000 miles had front brakes replaced and battery changed call dealership to see if they would pay for repairs and was told had car to long and that they checked these items before selling car to me. I believe if they were checked they should have replaced items.Sad to say i have been buying car from this dealership since 1996 and now will no longer buy or recommend them to anyone .To be fair I would have paid half the repair cost but this was not a option. More

Above and beyond to Infinity The entire team at this dealership go above and beyond to take of me during my first visit, throughout the sale and even weeks after I picked up my ne The entire team at this dealership go above and beyond to take of me during my first visit, throughout the sale and even weeks after I picked up my new Q50. That's why this is my second Infiniti leased from here. Couldn't ask for a better experience. Thank you! More