INFINITI City of Massapequa

Gina in Service makes every customer feel like they are the most important customer of the day. I've never seen a Service Representative that looks out for the best interest of the Customer like Gina does. the most important customer of the day. I've never seen a Service Representative that looks out for the best interest of the Customer like Gina does. Normally a Salesperson would forget their Customer the minute they sell the car. However, Nick still works in the background to make sure every service visit is flawless. We've been buying from Massapequa Infiniti for 6 years and would never go anywhere else. More

Service Manager Frank cares about the customers and their vehicles. Waiting area is modern and kept in pristine condition. Customer satisfaction is Infiniti of Massapequa goal. vehicles. Waiting area is modern and kept in pristine condition. Customer satisfaction is Infiniti of Massapequa goal. More

Can’t say enough... Paul R. Was great .. love my new QX50.. just my style . Thank you for a wonderful experience.. would highly recommend to family and friends. QX50.. just my style . Thank you for a wonderful experience.. would highly recommend to family and friends. More

Booked an appointment for service with a Loaner 2 WEEKS IN ADVANCE. Sat with a service advisor Gina who had a bad attitude. Told me there was no loaners cause of COVID. Bunch of BS service manager frank wa IN ADVANCE. Sat with a service advisor Gina who had a bad attitude. Told me there was no loaners cause of COVID. Bunch of BS service manager frank was rude as well and basically told me that she lied but that they preferred to keep loaner cars for other customers.... they didn’t even check to see what LT car needed. It’s a brand new 2021 Q50. They treat you like Kia customers here. More

I am very disappointed with this dealership. I have bought a 46,000 dollar vehicle along with an extended warranty. It was delivered to me as I live out of state. It had a problem from the first time bought a 46,000 dollar vehicle along with an extended warranty. It was delivered to me as I live out of state. It had a problem from the first time I drove it. I was told by a local Ford dealer that the vehicle was NOT safe to drive. This dealership said it was the extended warranties responsibility and the warranty company said it never should have been sold with this issue. Reaching out to NY's Attorney General's office, The Better Business Bureau and a local lawyer. Poor service is an understatement! Run away .... More

THEY DON’T LISTEN TO WHAT YOU TELL THEM. THEY TREAT YOUR VEHICLE LIKE ITS A RENTAL. THEY WANT YOUR SERVICE MONEY BUT YOU GET VIOLATED & POOR SERVICE. VEHICLE LIKE ITS A RENTAL. THEY WANT YOUR SERVICE MONEY BUT YOU GET VIOLATED & POOR SERVICE. More

family dealership that makes you feel like family..would recommend without reservation ...and great car..come here for your next car..great service dept. on site as well recommend without reservation ...and great car..come here for your next car..great service dept. on site as well More

If you bring a vehicle in for service and the problem isn’t fixed would you still pay? I would avoid this place, and I will never be buying another Infiniti isn’t fixed would you still pay? I would avoid this place, and I will never be buying another Infiniti More

Always great service. I never have to wait for an appointment and the car is always taken care of in the best ways. The whole staff is very friendly and helpful. appointment and the car is always taken care of in the best ways. The whole staff is very friendly and helpful. More

I had a great experience at the Infinity dealership in Massapequa...I’m enjoying the SUV I just purchased in January..Paul and Nick are very helpful explaining all the car advantages.. Massapequa...I’m enjoying the SUV I just purchased in January..Paul and Nick are very helpful explaining all the car advantages.. More