INFINITI City of Massapequa

Booked an appointment for service with a Loaner 2 WEEKS IN ADVANCE. Sat with a service advisor Gina who had a bad attitude. Told me there was no loaners cause of COVID. Bunch of BS service manager frank wa IN ADVANCE. Sat with a service advisor Gina who had a bad attitude. Told me there was no loaners cause of COVID. Bunch of BS service manager frank was rude as well and basically told me that she lied but that they preferred to keep loaner cars for other customers.... they didn’t even check to see what LT car needed. It’s a brand new 2021 Q50. They treat you like Kia customers here. More

I am very disappointed with this dealership. I have bought a 46,000 dollar vehicle along with an extended warranty. It was delivered to me as I live out of state. It had a problem from the first time bought a 46,000 dollar vehicle along with an extended warranty. It was delivered to me as I live out of state. It had a problem from the first time I drove it. I was told by a local Ford dealer that the vehicle was NOT safe to drive. This dealership said it was the extended warranties responsibility and the warranty company said it never should have been sold with this issue. Reaching out to NY's Attorney General's office, The Better Business Bureau and a local lawyer. Poor service is an understatement! Run away .... More

THEY DON’T LISTEN TO WHAT YOU TELL THEM. THEY TREAT YOUR VEHICLE LIKE ITS A RENTAL. THEY WANT YOUR SERVICE MONEY BUT YOU GET VIOLATED & POOR SERVICE. VEHICLE LIKE ITS A RENTAL. THEY WANT YOUR SERVICE MONEY BUT YOU GET VIOLATED & POOR SERVICE. More

family dealership that makes you feel like family..would recommend without reservation ...and great car..come here for your next car..great service dept. on site as well recommend without reservation ...and great car..come here for your next car..great service dept. on site as well More

If you bring a vehicle in for service and the problem isn’t fixed would you still pay? I would avoid this place, and I will never be buying another Infiniti isn’t fixed would you still pay? I would avoid this place, and I will never be buying another Infiniti More

Always great service. I never have to wait for an appointment and the car is always taken care of in the best ways. The whole staff is very friendly and helpful. appointment and the car is always taken care of in the best ways. The whole staff is very friendly and helpful. More

I had a great experience at the Infinity dealership in Massapequa...I’m enjoying the SUV I just purchased in January..Paul and Nick are very helpful explaining all the car advantages.. Massapequa...I’m enjoying the SUV I just purchased in January..Paul and Nick are very helpful explaining all the car advantages.. More

I had a wonderful, enjoyable & stress-free time leasing my new Infinity! The sale agent Mr. P. Rubinowitz, & Robert( finance-dept.) provided an easy-going time, professional, respectful, courteous & have g my new Infinity! The sale agent Mr. P. Rubinowitz, & Robert( finance-dept.) provided an easy-going time, professional, respectful, courteous & have gained my confidence of returning to lease again in the future-truly a pleasure in the dealership! More

The department had exceptional service and a great attitude towards their craft. I was greeted with a smile and felt extremely welcomed upon entering the dept. looking forward to doing business agai attitude towards their craft. I was greeted with a smile and felt extremely welcomed upon entering the dept. looking forward to doing business again! More