I-95 Toyota of Brunswick

There is NO quality service available I had a run in with the service manage and the general manager over a very small issue that would have been so easy to fix but they both ganged up on I had a run in with the service manage and the general manager over a very small issue that would have been so easy to fix but they both ganged up on me and refused. How would you like to be 3 days past your toyota care, which provides free oil changes and tire rotations for 5 times or 2 years. Unless you drive a lot of miles the best you can do is get 4 of these, but that"s another story. I got 3. All I wanted them to do was throw in the tire rotation, that's all. How long would that have taken them and I would have been made happy? Now that my lease is up I will be going elsewhere to lease my next vehicle. The manager called me and asked what he could do to make it right? You are kidding, aren't you? There is nothing you can do now after insulting and intimidating me to save a couple of dollars. Their website says they will go 110% to make you happy, more like 35%. More

Stay Away From Theis Dealership!! I was a customer of I-95 Toyota in Brunswick, Ga for 7+ years until recently. After hundreds of miles driven back and forth from my home to the dealer I was a customer of I-95 Toyota in Brunswick, Ga for 7+ years until recently. After hundreds of miles driven back and forth from my home to the dealership over the years (I live 37 miles from this dealership), I had enough. I originally brought my vehicle in to have a bug guard and vent shades added however the service dept. scratched the paint over each door so severly that they had to have a body guy come in and repaint the car ( I'm not even going to go into the story of the Service Writer lying to me about having the bug guard in his possestion but come to find out they don't even make one for my car! or the fact that he would not return my calls when I was trying to find out if the part had arrived and when I could come it have it put on). The worst part of that is that when they delivered my car to me with my new vent shades, no one said a word to me about the scratches on the car. I had to get the service writer out to look at it. Now, I'm irritated but at least I have my new vent shades on, not so fast. As I'm driving home they become unglued and fall down. I now call the dealership to explain about this issue, they tell me to bring it back and they will fix it when they fix the paint they was scratched by the dealership earlier. Now the paint, it's not the same as the original at all, not smooth black, but "bumpy" black. Not happy with this but I'm irritated and it's good enough. As far as the vent shades, I had to bring my car back 2 more times to get them to try to fix the "gluing issue" and they never got it right. To this day, the shades are screwed up and I only have 3 on the car because one of them blew off while driving down I-95! When I picked up my vehicle though, I noticed both exterior & interior damage to my car that was not there prior to dropping it off (I'm not even going to go into the interior damage to the electric window area button panel that they broke while fixing the electric lock). I decided enough was enough and will NEVER return. I tried to contact Toyota Corp. but they were no help since they cannot control what goes on in any dealership. I decided to write a letter. here it is: 10/24/14 Chris, I have sent this coupon book back to you because I will not be bringing my vehicle nor my other three Toyota’s back to your service dept. ever again due to the poor service I have received from your dept. and the lack of integrity your facility has shown to me and my family. After 7 years and thousands of dollars spent at your dealership it’s shocking to me to still have vehicle issues not resolved (I now only have three vent shades on my car because one of them flew off on I-95 because they were not glued on correctly as I mentioned two times to you and Jason, also a door lock that was not fixed among others.) I was hoping to resolve these issues with you initially and let bygones be bygones since we had worked together for so long but every time I brought my vehicle in to be repaired something else would come back broken; and to have the GM of that facility actually indicate to my wife that WE were somehow breaking the cars and blaming in on you is not only insulting but frankly moronic. We are far too busy to drive 70 miles round trip and wait in your waiting room for multiple hours on my only day off, it again shows the lack of desire to fix the issues you created and any kind of integrity. Thank you for your past service but the lying, poor attitude, poor service and lack of integrity have forced us to spend our money with a dealership that appreciates our business. If you have anything you would like to discuss I’m available at 912.XXX.XXXX, if not, good luck. More

Funny Sales Experience...a Classic. The sales guy kept saying, "I know the deal you want; we can get it. I wouldn't have you drive all this way if we couldn't do it." Then he said, "if The sales guy kept saying, "I know the deal you want; we can get it. I wouldn't have you drive all this way if we couldn't do it." Then he said, "if we do it with a Hybrid, it would make the deal easier". My wife and I are thinking this guy is not making sense. All our best calculations (and we did A LOT of research) is that we would be $1,600 apart plus tax, title and license. He is saying T,T and L, not the $1600 difference. We found it hard to believe. He comes out from the manager with written offer. How far was he off? Drum roll.... Tax, title and license, plus $12,000 HA, HA,HA,HA,HA,HA, HA Repeat, plus $12 THOUSAND. After I left I started feeling sorry for the guy. He will not last long. Know prices before you walk in. That's easy; there are many places on the internet that will help you know what to pay. Knowing your trade-in worth is the MOST IMPORTANT thing. Again 3 good places exist on the web to get value estimates. Stick with a good average price and defend it. Extremely Important: Know the model and options you have to have before you start the process. STICK with your plan and if things don't work out there are many other dealers. More

Love this dealership Joni Boatright for sales is the best and Jay Tull in service make a great team and make life easy. Plus free car wash and oil changes. Joni Boatright for sales is the best and Jay Tull in service make a great team and make life easy. Plus free car wash and oil changes. More

I bought a Tundra there in August, and I admit the sales experience was pretty good.However, since then the customer service has been a joke. The first question you should be asking is why I would need cust experience was pretty good.However, since then the customer service has been a joke. The first question you should be asking is why I would need customer service so quickly. I need a tag for the truck to be legal. It took them four weeks to submit the paperwork for my tag. The problem is once the paperwork is submitted it can take more than six weeks to receive a tag. GA only allows a total of two months for a temporary tag. In the numerous calls I have made to the dealership, their story has changed each time as to the reason things aren't working. More commonly I just don't get calls back. When I went to the store and asked for a manager I proceeded to wait for over twenty minutes before giving up. Other employees even discuss the failures of their management and their tag office openly to customers. Two months later, the state is still saying no paperwork has been processed by the dealership with them. I even had the clerk at the tag office talk directly to the people at the dealership to call them on their lies More

If you require service on your Toyota vehicle, head over to I95 Toyota in Brunswick. When you do, ONLY deal with service agent Jay and have ONLY Keith work on your vehicle. Do not let anybody else influen to I95 Toyota in Brunswick. When you do, ONLY deal with service agent Jay and have ONLY Keith work on your vehicle. Do not let anybody else influence you. If either of them are not available, come back when they are. Throughout your life you will find that there will be people you can put your trust in. These two are fine examples of those individuals. More

The gages on the prius had blacked out. JC was so The gages on the prius had blacked out. JC was so helpful. I was upset since we were far away and he calmed me down. He knew immediately what I had The gages on the prius had blacked out. JC was so helpful. I was upset since we were far away and he calmed me down. He knew immediately what I had done by putting papers on the dash. My dealer in IL didn't have a clue what was wrong.Then he reallized even though out of town I needed the 5000 service and took care of it. He's a keeper More

I have contacted this dealership three times over a four hour period to get a rental quote. No one will call me back or send me a quote. I wanted to rent a Toyota because we are interested in purchasing o hour period to get a rental quote. No one will call me back or send me a quote. I wanted to rent a Toyota because we are interested in purchasing one in the future. Not likely if this is an example of the customer service available from Toyota. More

Cory was very friendly over the phone but did not do what he promised, i.e. call back with an offer. Sad way to do business. he promised, i.e. call back with an offer. Sad way to do business. More

in a nutshell----total lack of communication from service advisor. dropped off vehicle for warranty service. wrote phone numbers on ticket. never receieved calls from service dept., except for maybe once w advisor. dropped off vehicle for warranty service. wrote phone numbers on ticket. never receieved calls from service dept., except for maybe once when initial diagnosis was made. then the communication problems began.. left voice mails with phone number. no calls. we had to continually call dealership to get info on when car would be ready (was provided a rental with a rental end date of last friday...had to actually call dealership to find out if car was ready friday--it wasn't--and to make sure rental contract would continue). actually left two or three voice mails that were not returned. finally received a phone call monday afternoon that the car was ready. my husband picked up the vehicle today. found out the guy in service was calling an old, old work phone number of mine instead of the numbers i had provided him more than once, but he never used them. the work number he had was last used by me in 2007. i was actually planning to trade my vehicle in for a camry or venza sometime in early 2012, but if this is the level of service i can expect from the service advisor, i will seriously reconsider my plans. i have no intention of purchasing a car from a dealership that cannot communicate. actually, my car needed an oil change, and my husband tried calling the dealership this morning to tell you guys to do the oil change before he came to pick up the car, but he could never get through--it was just a recording (it was not prior to opening). so he gave up--will get oil changed elsewhere as well. More