I-95 Toyota of Brunswick

Perfect first time Toyota purchase with Joni B. We shopped several dealerships looking for a perfect vehicle! At I-95 Toyota we found the right salesperson, Joni Boatright, who found us a car that We shopped several dealerships looking for a perfect vehicle! At I-95 Toyota we found the right salesperson, Joni Boatright, who found us a car that was luxurious, extremely comfortable for long trips, economical, loaded with technology, and beautiful! She took so much time understanding our needs and pairing it with her experience to match us up with an AVALON!!! Then she was very patient as she taught us how to use all the bells and whistles that will make our car time like being on vacation every time we drive! Thank you Joni for going the extra mile! We are very very happy! We highly recommend I-95 and especially Joni Boatright!!! More

So Disappointed I purchased a 2015 Dodge Journey after Thanksgiving 2015. There was a deep abrasion scratch and they told me to bring it back to get taken care of (I I purchased a 2015 Dodge Journey after Thanksgiving 2015. There was a deep abrasion scratch and they told me to bring it back to get taken care of (I don't live close to dealership). When I went away for Christmas holiday I had vehicle towed to dealership so that it could be repaired while I was out of town. There was some sought of repair done, but it was very noticable where the damage was out (found out later it wasnt primed correctly) Ive been back 2xs...spoke to Zach he told service dept to take care of it. They scheduled to pick my car up...never came never called. When I called them back, I got shifted around again. Its now May, car is still not fixed and I juat purchased 4 new tires for this vehicle because the tires were so bad that it was effecting my gas mileage. I'm a single woman and I felt pressured to purchase the vehicle. But that is on me. I'm on a fixed income and to have to purchase new tires was definitely a burden. I'm not happy on how Ive been treated since my purchase. More

I-95 Toyota's Best We just purchased our 6th vehicle at I-95 Toyota today! Joni Boatright is very knowledgeable and takes the extra time to understand your individual ne We just purchased our 6th vehicle at I-95 Toyota today! Joni Boatright is very knowledgeable and takes the extra time to understand your individual needs. She made sure our experience before, during, and after purchase was "better than best in class". The entire dealership is extremely accommodating! Joni goes above and beyond to ensure that her customers leave happy. More

They will roll you. Please be alert and keep an eye on the contract. This dealership will roll you. They will act as your friends but they know all the tricks of the trad Please be alert and keep an eye on the contract. This dealership will roll you. They will act as your friends but they know all the tricks of the trade and will not hesitate to use them. They are smooth talking and good at steering the conversation/negotiation with ease. They will rush you through the process and take advantage of unsupecting people. Beware of the manipulation that breaks down your confidence and deflects your attention. Dishonest, unethical and predators. Good at defending their practice and diffusing complaints. More

service dept sucks I brought my truck in for service , I had a 8:30 am appointment. Went to pick it up a 7 pm, after working all day , they hadn't finished it. It was s I brought my truck in for service , I had a 8:30 am appointment. Went to pick it up a 7 pm, after working all day , they hadn't finished it. It was still on the rack. I told them to just stop work on it, I was ready to go home. I noticed the paper work they left me said all service was complete. Somebody's getting paid for work there not completing. Never again will use them, and I talk to a bunch of everyday with my job. Shame on them. More

Loving my New Car I have been looking to purchase a dependable vehicle for over a year, I gave Ms. Williams a call told her I was looking to purchase a vehicle with a l I have been looking to purchase a dependable vehicle for over a year, I gave Ms. Williams a call told her I was looking to purchase a vehicle with a little down payment. In a matter of 45 minutes she gave me a call back saying I was approved for a 2016 Toyota Camary I have purchased a 4 Runner from this dealership as well but never a brand new vehicle. I was pleased with her dedication to her job. I would most definitley recommend her to my friends coworker etc. More

Good news This is my second time buying a car from here everyone is super nice very helpful love how professional they all are want to give a special shout out This is my second time buying a car from here everyone is super nice very helpful love how professional they all are want to give a special shout out to my salesman Tyler Mitchell all around great guy very helpful just can't say enough I will be a returning customer in the future again there great here come by to see them you'll will love the customer sevice & the whole crew Love them Michelle Jones More

Don't drive from Jacksonville. For three days over the phone the guy asked me to drive up to Brunswick to do the Truecar deal. For 3 days we had the deal wrapped up including the tr For three days over the phone the guy asked me to drive up to Brunswick to do the Truecar deal. For 3 days we had the deal wrapped up including the trade. When I got to I-95 Toyota, there was no such car. He came back straight faced and said he could not do the deal as we agreed and gave me his best offer. What happened next was unbelievable; it was so insulting. His offer was not $1,000 or $2000 higher. His offer, hold your hat, was $12,000 more than he confirmed over the phone. You read that right...$12,000. (I was trading an expensive car and buying one of their expensive cars, so $thousands more on the price and $thousand less on trade plus all their add-on fees.) When I said I want the car from Truecar he said they did not have one. (I thought I would take the Truecar car and not do a trade.) I still don't get it. Maybe they thought they would play with me and knock $8,000 off the deal and trick me into thinking that if I paid a net of $4,000 over what we agreed I would be happy. It was some insulting strategy. I thought the sales manger would walk out of his office and soften things; but apparently he crafted the deal. I have dealt with many dealers but this was the absolute worst. Don't drive there unless the salesperson emails you the official final walk-out price with the car VIN. A real agreement. Something you can take to court. Good dealers will do that. If they say they can't do it, move on. More

Jay Tull is wonderful I want to say that every time I have gone to I-95 Toyota for service on my vehicle, Jay has been one of the best people there. He is prompt, courteous I want to say that every time I have gone to I-95 Toyota for service on my vehicle, Jay has been one of the best people there. He is prompt, courteous, and has excellent customer service skills. He ensures that when I leave from having a service that I am well cared for and I appreciate that. There has been only one other time I went there and was treated well and that was when I wanted to purchase another vehicle, and Joni Boatright assisted me. I will say though, I thought I should have received more information concerning my lease purchase. When I retruned to speak with Joni and she was not in, one of the sales guys pulled my credit and lied and told me it was a soft inquiry when it was not. I was very displeased with him and because of that I have purchased my newest Toyota from a dealership on Jacksonville. One bad apple can truly spoil the whole bunch and this salesperson has certainly spoiled my taste for this dealership. Jay...you are the best, and if I need service I will return to you. Thanks I-95... More

Dishonest and Unethical Dishonest and unethical does not begin to describe what we experienced at I-95 Toyota. My husband and I were in St. Simons over the holiday when w Dishonest and unethical does not begin to describe what we experienced at I-95 Toyota. My husband and I were in St. Simons over the holiday when we had car troubles. The car was not in any state to travel long distances, and because of the holiday schedule, our only option (between St. Simons and Savannah) was I-95 Toyota. The mechanics promptly told us their diagnosis, which didn't make sense considering recent service preformed on the vehicle by our long-time, trusted mechanic in north Georgia. After calling our trusted mechanic, he asked for us to have the mechanic at I-95 Toyota called him. When we asked the Toyota mechanic he told us that he had come in on his day off to service our vehicle (the service department was operating under regular hours, so this argument does not really hold water) and that he was too busy working on the vehicle. At that point we should have halted service. In my opinion, he admitted guilt right then. They knew that we were in a bind, with nowhere else to go, and they took advantage of our situation. I-95 "fixed" our Sequoia so that it was fit to drive, and we took it to our trusted mechanic as soon as we could get home. We had asked for them to give us all of the "old" parts they had replaced. Thank goodness. Our mechanic revealed that they had scammed us. They had replaced the real problem, a very minor repair, and never reported it on the invoice. Then, they proceeded to replace several other parts that were not in need of replacement and charged us for all of those. Unfortunately, there is not much recourse for us. It is a finger pointing game. That being said, I want to share with everyone even considering taking their car to I-95 Toyota our story. More