I-95 Toyota of Brunswick

Great customer service. Salesman goes above and beyond Tyler Mitchell is a great salesman and bent over backwards to take care of every expectation I had. Very down to earth. Wonderful experience. I will c Tyler Mitchell is a great salesman and bent over backwards to take care of every expectation I had. Very down to earth. Wonderful experience. I will continue to do business with Tyler for years to come. More

Above and Beyond Customer Service Tyler Mitchell is a top notch salesman. He will go above and beyond to satisfy customers needs and expectations. Tyler Mitchell is I 95 Toyota. Tyler Mitchell is a top notch salesman. He will go above and beyond to satisfy customers needs and expectations. Tyler Mitchell is I 95 Toyota. More

Teribble They don't do their job they lie about length of service it's hard to get any help especially GOOD help absolutely would not recommend!!! DO NOT WASTE They don't do their job they lie about length of service it's hard to get any help especially GOOD help absolutely would not recommend!!! DO NOT WASTE YOUR TIME HERE! More

Hidden fees and poor business practice I recently relocated to the area and shortly after I arrived I noticed one of the belts on my vehicle was squeaking and a check engine light came on. I recently relocated to the area and shortly after I arrived I noticed one of the belts on my vehicle was squeaking and a check engine light came on. I normally don't take my vehicles to a dealership for repairs because they are typically higher in price, but being new to the area I thought I would suck it up and pay the slightly higher price to have the issue with the belt fixed. When I dropped the vehicle off I asked them to check the check engine light also. The service rep told me that I would be charged $90 for service if they found something and I did not get the work done there. If I had work done they would waive the fee. That is pretty standard so I had no issues with it. I left the vehicle and waited for them to call me with the price. When they called me they said I had a loose a/c belt and a bad oxygen sensor. They also said the water pump was leaking. They gave me a quote of $451 for the oxygen sensor, $23 to tighten the belt, and $382 to replace the water pump. Money is tight right now so I gave them the go ahead for the belt and the water pump. The total should have been roughly $405 plus tax. When I went back to pick the vehicle up I was given a bill for $550! I looked at the receipt and noticed they charged me $90 for the computer check and an additional $42 for misc fees. I spoke to my service rep, Felicia, and was told I was charged the $90 because I did not get the oxygen sensor fixed there. When I said I was told that if I had work done there they would waive the fee, she said that only applied to the oxygen sensor. I asked what about the other $405 worth of repairs I had done? She said it didn't count towards waiving that fee. I then asked about the $42 misc fee. I was told that is a shop labor fee that is applied to every vehicle that is serviced there. I said I already paid for labor in the other fees at which time she explained those labor fees were for the labor of doing the service and this fee is for the labor of using their shop for the techs to work in! I said hold on, you mean to tell me I have to pay labor for the actual work and a labor fee for your techs to use your own shop to do the repairs in? She then back tracked and said it was for shop materials and it is added to every bill. I asked why I wasn't told about it when you called me with the estimate nor was I told I would still be charged the $90. I was given an estimate of $23 for the belt, and $382 for the water pump, plus tax. Nothing else! She said she was sorry and then total silence. It didn't make a difference that I was mislead or they were wrong. This was the one and only time I will ever use this dealership for service. These are the same shady pricing and business practices that give decent mechanics a bad name. Do yourself a favor and get everything in writing before you okay any services here. I would recommend bringing your vehicle somewhere else. More

I 95 Toyota Joni Boatwright is an excellent sales person. The whole dealership makes you feel like you are part of a family. I have done business with another d Joni Boatwright is an excellent sales person. The whole dealership makes you feel like you are part of a family. I have done business with another dealership for over 30 years and was treated like I didn't matter. Joni made my family and myself feel like we were VIPS. She did everything possible into getting the truck I wanted with what I wanted. She kept me up-to-date on the progress of the truck, and when it arrived she send me a message on the arrival. Once again thank you for all your care and friendship with family and myself.I will do more business in the future. Thank You Joni and God Bless. More

Great experience with Tyler Mitchell! Amazing and easy buying experience with Tyler Mitchell and their GM, Kurt Bowman. These guys went above and beyond in helping me find the perfect vehi Amazing and easy buying experience with Tyler Mitchell and their GM, Kurt Bowman. These guys went above and beyond in helping me find the perfect vehicle. I HIGHLY recommend going to see Tyler!! He's as honest as they come and busts his tail to make sure you're going home happy! More

A job well done! My name is DaCorey Odomes and I am 23 years young. I walked into I-95 expecting great things and I was given more than that. The salesman that helped My name is DaCorey Odomes and I am 23 years young. I walked into I-95 expecting great things and I was given more than that. The salesman that helped me was outstanding! His name is Daniel Medders. Mr. Medders was very knowledgable, respectful, direct, and honest. I could really feel his desire to want tot help me get in a vehicle, not just sale me a car. He did everything he could to help me given my circumstances. And at one moment he wa just as excited as I was when we believed things were going to work for me. Unfortunately, because of my own personal reasons I was unable to be placed in any vehicle. But I haven't stopped thinking about the customer service I was privileged to receive. I work in a restaurant, two to be exact, and I know we as people can become overwhelming at times. Yet Daniel was kind, polite, and diligent. I really appreciate Mr. Medders! And I thank I-95 for having Daniel Medders on their team! He is a good person, he is a good person to buy a car from, and he is a good asset to that team!!! More

Fast, funny, & great. I started my car buying journey by calling 3 places. I called Toyota first & Tyler Mitchell answered the phone. He listened to everything I had to say I started my car buying journey by calling 3 places. I called Toyota first & Tyler Mitchell answered the phone. He listened to everything I had to say, & immediately started working to see what he could do. An hour after my first call I was sitting in the dealership. I had no idea how this would go. We worked everything out & now I am very impatiently waiting on my car. Tyler is an awesome salesman, but he is an even better person. He will keep you laughing & make the car buying experience enjoyable! Thanks Tyler!!! More

Tyler Mitchell I bought a pre- owned Toyota Corolla on Saturday and Tyler Mitchell made my day. He is an asset to I95 Toyota. Thank you Tyler for a great experienc I bought a pre- owned Toyota Corolla on Saturday and Tyler Mitchell made my day. He is an asset to I95 Toyota. Thank you Tyler for a great experience. We'll be back! Thank you so much! Terri Bennett More

Bait and Switch We have a unique vehicle with very low miles for sale. We were contacted by Kyle at I-95 Toyota. We were told he was very interested in this particula We have a unique vehicle with very low miles for sale. We were contacted by Kyle at I-95 Toyota. We were told he was very interested in this particular vehicle due to pictures and low millage. My husband informed him due to the uniqueness of this vehicle we would not come down in price and please don't waste our time. He insisted the dealership wanted our vehicle and convinced us to make an appointment. They would have a private appraiser on site for this appt. We arrived at appointment time, spent 45 minutes waiting for this appraiser and manager. We never met either person and don't think our car was even looked at. We were ready to leave when Kyle cane back with good news and bad news. They couldn't come anywhere near our price but would give us full price or more on a trade-in. 30 min to get there, 45 min to wait, 20 seconds to walk out. This was nothing more than a scam. DON'T FALL FOR THEIR DECEPTIVE PRATCICES. More