I-95 Toyota of Brunswick

I live in Ft. Lauderdale, Florida. I called them for a used Honda Odyssey listed in cargurus.com, for 20,900, which was a good deal. I talked to them and then informed of my trade. I've sent them my SUV's used Honda Odyssey listed in cargurus.com, for 20,900, which was a good deal. I talked to them and then informed of my trade. I've sent them my SUV's info for evaluation. They offered 1,500. Although not justified, but to save time I accepted it. I've asked for final statement with itemized price list. Sales manager has sent me the statement. I looked at it the next day, which was Sunday and they were closed. I've noticed that the price was raised to 21,900 after I've informed about the trade. So they were only paying, in reality 500 for my trade. I decided to raise the matter when I get there. Next day, Monday, Nov. 15th, 21, my wife and I drove over to the I-95 toyota of Brunswick all the way from Ft. Lauderdale, Florida. I have raised the matter of changing the price. The sales manager has denied doing that. But an honest employee verified that the vehicle in question was indeed listed for 20,900 initially, a thousand dollars less than what they were charging now. They took my wife's info but "I have specifically told them not to run the credit until I test drive the vehicle and agree to buy". Upon test driving I have noticed the problem with vehicle. I had informed the sales manager. sales manager has instructed a staff member to test drive and also take it into the workshop for testing. As per Sales manager Service tech has found out transmission problem. Then the sales manager stated that this vehicle came with a bad transmission but we have purchased a brand new transmission for 4,500 and replaced it. In the meantime my wife has received alerts from credit bureaus about putting hard inquiries in her credit several times. I had to approach them and ask them to stop running my wife's credit as I have not even decided to purchase that van. At that moment the GM came up to me and apologised for all that has happened. GM has stated that they have forgotten to opt out of broadcasting the credit request and their system has started sending the info to all the lenders in their network. GM has promised me that he would give us a letter regarding this mistake and also have all the inquiries removed from my wife's credit. Furthermore GM has given us gift cards worth 200 to cover the gas for our trip. Gift card could in no way compensate for our troubles. GM has further promised me that he would personally monitor the progress of fixing the van properly and make sure that they fix all the issues with it and bring it into a brand new condition, and then have an employee drive over to our home in Florida for me to test drive and sign the papers if I like it, or return it if I am not satisfied. All that sounded good but hard to believe that it was really going to happen. I still gave him respect and agreed to that. I have waited for the whole week, called twice for the status but got the answer that the vehicle is still in the workshop and they had no info regarding the status. Then I have looked up the web and, lo and behold, they did comply to my expectations and listed the same Honda Odyssey that I was looking to buy, with the VIN#: 5FNRL5H93EB095449 back in the market in cargurus.com and the dealership's website for 24,000 !!!!! So, I have called cell phones of all three people I have had interactions with and as expected got the voicemails. I was understandably very mad at that time. I have called and asked the receptionist to have someone call me within 5 minutes or I am reaching out to Consumer Affairs. I was understandably very mad. The GM called right away and talked very rudely. I have informed him that I know his game, that he had listed the same vehicle for 24,000 now. When he heard this he got even more rude and yelled at me that you will never be able to buy a vehicle from this dealership now!!!! After that he had hung up the phone. My wife has lost close to 30 points in her credit, who is going to be responsible for the financial burden it is going to put on us? More

Timely completion of maintenance with no hassle. I would recommend I95 Toyota for future service appointments. recommend I95 Toyota for future service appointments. More

My husband surprised me with a new car!! He took me to I95 Toyota to talk with Annabell. She really listed to my wants for my new car and she certainly delivered!! I am so in love with my new RAV4 XLE. I95 Toyota to talk with Annabell. She really listed to my wants for my new car and she certainly delivered!! I am so in love with my new RAV4 XLE. It fits me and my personality!! Both my husband and I just can't say enough about how wonderful our experience was!! We highly recommend I95 Toyota and Annabell!! Thank you so very much!!! More

We had been to 2 other dealerships in Brunswick, saying No Names, we ran out from 1 dealership because 5 car salesmen attacked us! Lol. We enjoyed JB Barbary he was great, very pe No Names, we ran out from 1 dealership because 5 car salesmen attacked us! Lol. We enjoyed JB Barbary he was great, very peaceful, kind, answering all our questions! I felt no pressure and we spend more that excepted, because we got a great deal! I will tell my family & friends about I-95 Toyota! Great job everyone especially in a time like this! More

Annabelle was amazing! I dreaded going into the dealership to make my next vehicle purchase but she wasn’t pushy and was friendly the ENTIRE time. Always has a smile on her face! If you need a vehi dealership to make my next vehicle purchase but she wasn’t pushy and was friendly the ENTIRE time. Always has a smile on her face! If you need a vehicle, you need to go see her! More

Annabelle was awesome! When she called me to ask if I was interested in trading my car in she was friendly AND informative. She knows her product! If you need a car, this is the girl to see! interested in trading my car in she was friendly AND informative. She knows her product! If you need a car, this is the girl to see! More

Excellent service! Always go there for service and always greeted with a smile. Have coffee, tea and computers available as a plus. greeted with a smile. Have coffee, tea and computers available as a plus. More

We had the pleasure of working with Miss Annabelle at I95 Toyota, she had us in and out with a smile on our face! Toyota, she had us in and out with a smile on our face! More

I was shopping for a set of new tires and a leveling/ lift kit. For the reason of always going to I-95 Toyota to service my truck, I stopped in there first...pricing, speed of job completion, and friend lift kit. For the reason of always going to I-95 Toyota to service my truck, I stopped in there first...pricing, speed of job completion, and friendly customer service are the reasons I keep going back! More

Our Service Rep: CHRIS FORDThis review is of the Service Our Service Rep: CHRIS FORD This review is of the Service and Parts Department of I95 Toyota in Brunswick, Georgia. We were badly in need of tires b Our Service Rep: CHRIS FORD This review is of the Service and Parts Department of I95 Toyota in Brunswick, Georgia. We were badly in need of tires before we made a two hour trip on Thursday, One of my tires kept leaking badly. The Parts department ordered the tires so that they would be on site on Wednesday by 11 am. They made a Service appointment for us at 11:30. The Service Department actually took the car back early. We were given a 2 pm finish time, but again the car was finished a few minutes earlier than 2 pm. We were very pleased with both the Parts Department and the Service Department’s part in our excursion to get new tires for my car. Our Service Rep has worked with us the last two times we had service at I95, we were pleased with his service both times and will continue to ask for Chris when we visit again. More