I-95 Nissan

Matt did great with my car I brought in, will recommend to come back again to come back again More

The service department is awesome they were very helpful especially Matt Rosen!! Very honest and tells you what’s wrong especially Matt Rosen!! Very honest and tells you what’s wrong More

Took my car in for service today. Jeff was great and the service team was very helpful. Thanks, Jeff! Jeff was great and the service team was very helpful. Thanks, Jeff! More

A+ customer service, Moses Mogene was a great help and was very patient throughout the process. was very patient throughout the process. More

Bryce was great. He was very honest and fully transparent with us. I would highly recommend this dealership. He was very honest and fully transparent with us. I would highly recommend this dealership. More

I bought my new Nissan from this place and I have not had anything but a bad experience from the very beginning. The financing process was a nightmare. Nothing that was explained was what it ended up being i anything but a bad experience from the very beginning. The financing process was a nightmare. Nothing that was explained was what it ended up being in the end. I was told that they would take care the title transfer for my car that I traded in and didn’t have to worry but needless to say I had to obtain my own new copy of the title from the State of Ohio. I had to resign documents that were not completed the first time. What triggered this review though is that my car’s brakes, only being 4 months old, squeaks when I reverse. I made the appointment and went in at the scheduled time and the service gentleman said that they were really behind, which I understand happens and said there isn’t anything that can be done because of brake oxidation and to “google it”. He said all cars do it and I know that is just not true. I’m 44 years old and have had many cars yet I have never had that problem. He said “especially Japanese cars”. I just traded in a Japanese car that never did it and it was 20 years old 10 of which was in my possession. Prior to my ownership, my dad purchased it brand new and I bought it from him. Never an issue. I realize that things happen, however, this experience is making regret buying this vehicle from this dealership. If it is in fact true of all Nissans, I’m regretting this purchase of this brand. The only reason why I’m not giving 1 star is because the salesman I had was very cordial and helpful as he could be even though he was a newer salesman. Do yourself a favor and shop elsewhere. If it’s a little bit of a drive, make the drive. I will be taking all of my repairs to another dealership. More

Process was simple, straightforward and smooth. There were no games played AT ALL. Loved the help I received especially from my salesperson Sadazja. There were no games played AT ALL. Loved the help I received especially from my salesperson Sadazja. More

Matt was efficient and knowledgeable, informing me of repairs and costs. I appreciate his honesty. repairs and costs. I appreciate his honesty. More

Dylan Sucher and Phil from Finance listened to my concerns and reacted to them with a very fair resolution. They were both professional and caring. concerns and reacted to them with a very fair resolution. They were both professional and caring. More

Unfortunately my service representative Dylan Sucher was extremely unpleasant therefore making the entire experience awful. I was greeted by Stanley who was fantastic! Friendly, understanding and truly c extremely unpleasant therefore making the entire experience awful. I was greeted by Stanley who was fantastic! Friendly, understanding and truly cared about my concerns. Then Dylan came, he was apathetic and disinterested about my concerns and anything I had to say. I left the car and Stanley brought me to get my rental. I realized I had left my iPad somewhere at the dealership. Again, Stanley went above and beyond to help me locate the device. I knew it was there bc of find my (on Apple). I asked Dylan for support, if anyone turned anything in, again, he was disinterested. Barely acknowledged me and just said no. When I returned the next day, I was still having issues, but Dylan assured me the system works fine (2 other employees tested the system) and it may be my issue and not the car. I was somewhat ok with his response, but again his mannerism and lack of empathy made it difficult for me to feel as though my concerns were taken seriously. I told Dylan that I was disappointed in his customer service and explained that I felt he has been unpleasant. He immediately interrupted me and spoke over me loudly to say “I’m sorry, I apologize”. The problem with his statements are that he didn’t let me finish speaking, he interrupted me multiple times. It child like behavior. Another colleague and he heard this interaction. I also shared this with Stanley, unfortunately he is retiring today. Prior to leaving as Dylan continued to blurt out, his words of “I’m sorry, I apologize” I turned to leave and said I don’t believe you are sincere and proceeded to walk out and he loudly stated “have a nice day”. Again that was insincere. I don’t think his manners are a directed solely at me, I saw him on the phone with customers and he was speaking to them the same as he spoke to me. If my interactions were solely with Stanley I would have given 5 stars. FYI, he did help me find the iPad. After 30 plus minutes of searching and using find my satellite view we found it at the front of the sales department; the cleaning person brought it to the front. More