I-95 Nissan

Tried to buy a new Nissan from Napleton Nissan in Riviera Beach, FL but the experience was so horrible that we left and bought our new vehicle at another Nissan dealership. Giving them a rating of 1 (very Beach, FL but the experience was so horrible that we left and bought our new vehicle at another Nissan dealership. Giving them a rating of 1 (very bad) because they repeatedly increased the monthly price and down payment after we had agreed on the figures up front. They also charged us $2,800 for an OEM navigation system and when they realized they could not install the navigation system they only wanted to give us $1,400 back. Lastly, we never took possession of the car, however, we just received a bill. More

My car buying experience with Phillip Sammario was extremely poor. There were several issues resulting from my experience that were not satisfactorily addressed by Phillip. My issues were turned over extremely poor. There were several issues resulting from my experience that were not satisfactorily addressed by Phillip. My issues were turned over to Melinda Clemons (Customer Relations Mgr) who was able to help me reach a compromise with Napleton over my issues. While both Phillip and Melinda represent Napleton, I can not in good conscience recommend Napleton as a dealership since my issues should have never had to be directed to the Customer Relations Manager. Melinda did a great job working with a very difficult and dissatisfied customer (myself). More

8/13/11: I (Camille J'nae) contacted Napleton Nissan/ 2-3 weeks ago, at which time Collette was extremely helpful to get me set up to come into the dealership today (8/13/11). She informed me of what to expe weeks ago, at which time Collette was extremely helpful to get me set up to come into the dealership today (8/13/11). She informed me of what to expect, what to bring, and processed my loan info prior to me coming in, she was very diligent and knowledgeable. Phil took the lead when I came in and was very honest and respectful about what I could accomplish with my financial status. Never once was he condescending or rude, as I am used to seeing or hearing about car salesmen. He was very knowledgeable and agreeable and explained everything fully so that I knew exactly what was expected of me and what I could expect. He was also a freakin' nice guy in general so it made a potentially very stressful experience very calm and comfortable. Phil then handed me over to Jana, the Finance Manager, and let me just say he put me in the right hands. She was clear and straightforward (no bull!) which was extremely refreshing and unexpected. She fully explained my options to me in terms I could understand and she never talked over me or at me or in circles, she talked TO me in a way that made me feel so much at ease with the process. I could not have asked for a better person to handle the details of my transaction. Without her, honestly, I would have walked out the door on the deal but the way she explained everything and made sure I understood the benefits as well as the consequences was so clear and honest that I knew I could not walk away from the opportunity she presented me with. She is one of the best assets that dealership has, people need to be given all the information in a clear concise manner in order to make an informed decision and she did that exponentially, and I truly appreciated that candor. Next, while I waited for paperwork to be finalized "Epi" (I believe was his nickname) let me drive the car that I was to buy for a nice long test drive and made sure I was fully comfortable with my choice. He let me know about all the features while on the test drive and let me ask a tons of questions, he was also extremely knowledgeable and honest (a trend here methinks!). Finally, Phil finished up my day by making sure my new car was all shiny and clean, even struggling with several screwdrivers with my old license plate lock on my old car HIMSELF in 98 degree heat in order to get me on my way in record time. Thank you Napleton Nissan, for an AWESOME first time buyers experience! I love my new Nissan Versa! I will definitely recommend you to all my friends! (Hell, I already tagged you on facebook :-)) Camille and Chris 8/13/11 More

So far my experience with Napleton Nissan has been outstanding. From Skip in Sales to my first service appointment today. The people are friendly, responsive and the process is smooth and easy, everyt outstanding. From Skip in Sales to my first service appointment today. The people are friendly, responsive and the process is smooth and easy, everything I look for when dealing with the servicing of my car. I went for my first oil change today and David Ciporkin was great!! He was very polite, explained everything to me, called me when car was ready and answered all of my questions with a smile on his face. Melinda Clemmons has also reached out to me and is also very customer service oriented. She makes you feel like an important customer. I am extremely pleased with everyone I have come into contact with so far and plan on returning for my next service appointment as well as recommend to my friends who are interested in buying a Nissan! More

I am from out of state, never dealing with Napleton before. David was polite,friendly and informative, setting my mind at ease immediately. (while checking my car for info David noticed that I had a do before. David was polite,friendly and informative, setting my mind at ease immediately. (while checking my car for info David noticed that I had a dog - he asked about her engaging me in conversation that was of interest to me) Once the paperwork was completed (explaing everything) he walked me to the waiting area offering a cup of coffee and stated he would be back when my car was completed. When he returned I mentioned I could use some help to connect my cellphone to the bluetooth in my car - David immediately stated he would be happy to help and did so, not leaving until he called my cell to make sure I was connected. All this for someone from out-of-state. I can not say enough about my experience, and the cashier as polite and pleasent as well. Thank you - your efforts were greatly appreciated. Sincerely Denise Malnati More

jorge was good sales man .he explained every thing to us,no suprises good dealership ,no bull#### best dealership in south florida.any one looking for a car look for jorge at napleton nissan us,no suprises good dealership ,no bull#### best dealership in south florida.any one looking for a car look for jorge at napleton nissan More

My overall experience with this dealership was excellent! The support of the Tony, and Tony Jr were excellent. They were able to get me the best price that was affordable for me. The Financial department was The support of the Tony, and Tony Jr were excellent. They were able to get me the best price that was affordable for me. The Financial department was very quick as well. I would recommend this dealership to anyone buying a car. It was a great experience as well as a friendly one as well. More

I purchased a used 2006 Honda Ridgline from this dealership. The pricing was good, and I had it s hopped from Florida up to NH. The staff was accommodating in making this possible. I dealt with Meli dealership. The pricing was good, and I had it s hopped from Florida up to NH. The staff was accommodating in making this possible. I dealt with Melinda who was helpful, pleasant, and easy to deal with. More

Just wanted to say a quick thanks for taking care of us with our new car purchase. Todd, Jose, and Ippy made this such a positive experience. We really appreciate all your help. This is the thrid car we b with our new car purchase. Todd, Jose, and Ippy made this such a positive experience. We really appreciate all your help. This is the thrid car we buy and this has been the most pleasant experience ever. Easy transaction with Todd, no haggle on the price transparent process, excellent delivery by Ippy who showed us every single feature on the car, I'm very happy and my family too. We'll be back by the dealership on Friday and hopefully we can thank you in person. Hope you had a great weekend. Thanks Jimmy More

Absolutely amazing service! The salesman actually listened to what I wanted and even gave me savings advice and suggestions. The sales manager. Sat down and explained the price structure with me and listened to what I wanted and even gave me savings advice and suggestions. The sales manager. Sat down and explained the price structure with me and helped me get the most out of my Maxima lease, and then made sure I was happy with everything I was gettiNg and more. A great no pressure environment, I will be back there in the future, hands down the best car purchase experience I have ever had in my 54 years! More