I-95 Nissan

The gentlemen were very professional, informative, and courteous. They took the time to explain in details on questions and concerns that I had about my car. Outstanding Professionalism! courteous. They took the time to explain in details on questions and concerns that I had about my car. Outstanding Professionalism! More

Omg they gave me chest pains from the stress!! Three Omg they gave me chest pains from the stress!! Three weeks after purchasing the car the bank of my trade in called that my payment is going to be Omg they gave me chest pains from the stress!! Three weeks after purchasing the car the bank of my trade in called that my payment is going to be late if not made that day. I explained that the car was traded in three weeks ago and should have been paid off by now. I called Napleton and the ding dong answering the phone couldn't figure out who could help me. I got a voice mail, then another for two hours. I left messages, this was urgent! No one in three hours got on the phone. I had no time for this, I, had to get to work and needed to speak with someone Asap. I pleaded, I need to know if I have to go to the bank to make the payment myself. Now im getting stressed, I dont have time ford this, ive got to get to work. This particular bank is not close and if im going to schedule it in my day I need to know now. my credit score is almost 800, I have never been later ever and I wasnt going to let these xxxxxxxx affect it. I asked for Gm im sure he would want to know what kind of idiots work there and how poor their customer service is. Well they put me through to a confused man who was like xxx are you calling me? I started explaining and was cut off he said, I cant deal with this im in texas, speak to bill bailer heres his cell. Wow this is the GM! I called the cell and it said mailbox is full. I wanted to scream. Now im thinking these people cant afford to pay off my car! I finally must have touched someones heart and in the fourth hour got a customer service manager on the phone and she said shes not gonna lie, I guess the others must all be liars, she said noone is there to help and she does know that they wait for the bank to fund the new car before paying off the trade in. I can understand stand this but that doesn't take 3.5 weeks. She said she thinks checks went out yesterday but she won't know till tomorrow. So to wait till tomorrow dont do anything. Nothing was taken care of, I wanted them to write a check and send someone to pay it off. Now its officially late and hope I don't get screwed. I did start to feel better just talking with a person. Beware of this place I bet they are having money problems. I bought a car from maroone chevrolet in delray the same week, great bunch of guys and they paid off my trade immediately. That's how buying a car should be. Wished my husband would have bought a chevy with me. More

My huband and I owned a 2007 Mazda CX-7 and we decided to trade it in. Unsure of what vehicle we wanted we browsed dealerships over Labor Day weekend. On Tuesday I went with my daughter to Napleton in WPB trade it in. Unsure of what vehicle we wanted we browsed dealerships over Labor Day weekend. On Tuesday I went with my daughter to Napleton in WPB to see what they had in stock. We needed a car with good gas mileage, great safety and of course a great price. That is all it took at Napleton. We knew what we needed and when we met Jorge Falcon, he combined our needs with a beautiful automobile. The 2012 Altima 2.5S Special Edition. She is beautiful, safe, practical, priced great and wow... the luxury we feel inside! The mpg is incredible. The hidden storage and trunk space, was a dream come true. We have owned SUV's and Crossovers so long, we forgot how roomy and stylish a car is. Our grandchildren will be super safe when they are riding with us, thankx to Nissan's awesome airbag system! Thank you to Jorge!! Jorge, we thought salesman were scary but not you....you have given us faith we didn't know was possible... Thank you Napleton for having people like Jorge Falcon, Victor in Finance and Melinda in customer service. With a crew like we had, we know you will be helping people find awesome cars for many years to come. More

My son was having service done I decided to look around and decided to buy a car Great dealership and prices very satisfied all around and decided to buy a car Great dealership and prices very satisfied all around More

Great dealer very helpful and professional went to royal palm was treated horrible .. napleton had the best price , service and selection ... Recommend highly . Don't waste Your time at the other shady deal palm was treated horrible .. napleton had the best price , service and selection ... Recommend highly . Don't waste Your time at the other shady dealers . By far the best experience I ever had . More

I could rate this dealership as great, however, there is always room for improvement. My family and I just purchased our 3rd vehicle, a 2011 Nissan Armada Platinum edition, from this dealership. The probl always room for improvement. My family and I just purchased our 3rd vehicle, a 2011 Nissan Armada Platinum edition, from this dealership. The problems I experienced were to me very minor in nature considering my type "A" personality. First, I am a member of the organization, United States Automobile Association (USAA), which is a military affiliated organization for active duty, retired and family members of military personnel. Napleton Nissan is a certified member of USAA's Car Buying Service. So, I'd already done my homework and research prior to submitting my vehicle configuration through USAA prior to releasing the information for dealerships to contact me. I was immediately contacted by Napleton and two other Nissan dealers. When I contacted Napleton I was told that the vehicle I configured on USAA's website was on site at Napleton, but once there I found out otherwise and was disappointed. The salesman, Jorge, also seemed disappointed, however, he never seemed to pressure us or beat around the bush. Other dealership personnel got involved and I was told there was not a vehicle in the color I wanted within 500 miles. We left there a little disappointed that night (Friday). The next morning another dealership contacted me and stated the vehicle I was looking was sitting on their lot. This dealership is only minutes southwest of Napleton. So, as I was getting set to go this dealership, I wanted to stop by and let Napleton know and then "lo and behold" I saw my old friend Mike Buckley from 3 years ago when we purchased 2 Altimas for our children. I told him of the situation and he immediately contacted Jorge and we began to talk. Within minutes Mike found my vehicle in Coral Gables, minus the 4x4 which I wanted, but did not have to have. Although one of the other dealership's had the exact vehicle on its lot that I was looking for, I've always been fond of dealing with Napleton from my first contact with Mike Buckley. A little while later filling out paperwork with Jorge and dealing directly with Junior, the Sales Manager, we were on our way and sent to Jana to deal with the financing paperwork. Jana was very straightforward and provided a tremendous amount of fresh and new information and ideas. Junior also stopped and we eventually got even more of a deal before closing on the paperwork. Before leaving Mike asked if we wanted the car that day, but, also suggested we wait until the next day to take delivery so that they could perform a complete check. Then, Jana coordinated with Jorge and we were given another Armada to take home. The next day we took delivery and we were blown at the beauty of our new vehicle. The only problem we experienced was a screw cover missing from the bug deflector on the hood. Jorge insured us a new one would be ordered and we would be contacted when it arrived. In between that time we were contacted by Melinda and I explained the situation to her. Within days I was contacted by Melinda and an appointment was made to install a new deflector. Bottomline now, We're happy and would highly recommend Napleton Nissan to anyone. Again, my rating could've been higher, but dinner and a movie didn't come with the vehicle. More

Tried to buy a new Nissan from Napleton Nissan in Riviera Beach, FL but the experience was so horrible that we left and bought our new vehicle at another Nissan dealership. Giving them a rating of 1 (very Beach, FL but the experience was so horrible that we left and bought our new vehicle at another Nissan dealership. Giving them a rating of 1 (very bad) because they repeatedly increased the monthly price and down payment after we had agreed on the figures up front. They also charged us $2,800 for an OEM navigation system and when they realized they could not install the navigation system they only wanted to give us $1,400 back. Lastly, we never took possession of the car, however, we just received a bill. More

My car buying experience with Phillip Sammario was extremely poor. There were several issues resulting from my experience that were not satisfactorily addressed by Phillip. My issues were turned over extremely poor. There were several issues resulting from my experience that were not satisfactorily addressed by Phillip. My issues were turned over to Melinda Clemons (Customer Relations Mgr) who was able to help me reach a compromise with Napleton over my issues. While both Phillip and Melinda represent Napleton, I can not in good conscience recommend Napleton as a dealership since my issues should have never had to be directed to the Customer Relations Manager. Melinda did a great job working with a very difficult and dissatisfied customer (myself). More

8/13/11: I (Camille J'nae) contacted Napleton Nissan/ 2-3 weeks ago, at which time Collette was extremely helpful to get me set up to come into the dealership today (8/13/11). She informed me of what to expe weeks ago, at which time Collette was extremely helpful to get me set up to come into the dealership today (8/13/11). She informed me of what to expect, what to bring, and processed my loan info prior to me coming in, she was very diligent and knowledgeable. Phil took the lead when I came in and was very honest and respectful about what I could accomplish with my financial status. Never once was he condescending or rude, as I am used to seeing or hearing about car salesmen. He was very knowledgeable and agreeable and explained everything fully so that I knew exactly what was expected of me and what I could expect. He was also a freakin' nice guy in general so it made a potentially very stressful experience very calm and comfortable. Phil then handed me over to Jana, the Finance Manager, and let me just say he put me in the right hands. She was clear and straightforward (no bull!) which was extremely refreshing and unexpected. She fully explained my options to me in terms I could understand and she never talked over me or at me or in circles, she talked TO me in a way that made me feel so much at ease with the process. I could not have asked for a better person to handle the details of my transaction. Without her, honestly, I would have walked out the door on the deal but the way she explained everything and made sure I understood the benefits as well as the consequences was so clear and honest that I knew I could not walk away from the opportunity she presented me with. She is one of the best assets that dealership has, people need to be given all the information in a clear concise manner in order to make an informed decision and she did that exponentially, and I truly appreciated that candor. Next, while I waited for paperwork to be finalized "Epi" (I believe was his nickname) let me drive the car that I was to buy for a nice long test drive and made sure I was fully comfortable with my choice. He let me know about all the features while on the test drive and let me ask a tons of questions, he was also extremely knowledgeable and honest (a trend here methinks!). Finally, Phil finished up my day by making sure my new car was all shiny and clean, even struggling with several screwdrivers with my old license plate lock on my old car HIMSELF in 98 degree heat in order to get me on my way in record time. Thank you Napleton Nissan, for an AWESOME first time buyers experience! I love my new Nissan Versa! I will definitely recommend you to all my friends! (xxxx, I already tagged you on facebook :-)) Camille and Chris 8/13/11 More

So far my experience with Napleton Nissan has been outstanding. From Skip in Sales to my first service appointment today. The people are friendly, responsive and the process is smooth and easy, everyt outstanding. From Skip in Sales to my first service appointment today. The people are friendly, responsive and the process is smooth and easy, everything I look for when dealing with the servicing of my car. I went for my first oil change today and David Ciporkin was great!! He was very polite, explained everything to me, called me when car was ready and answered all of my questions with a smile on his face. Melinda Clemmons has also reached out to me and is also very customer service oriented. She makes you feel like an important customer. I am extremely pleased with everyone I have come into contact with so far and plan on returning for my next service appointment as well as recommend to my friends who are interested in buying a Nissan! More