I-95 Nissan

I-95 Nissan responded

My name is Xavier Rivera, the Service Manager here at I-95 Nissan. I did speak with you regarding your concerns, and I wanted to follow up directly. Regarding the tire rotation, as we discussed, the tires were currently in their best wear position. it did not need a tire rotation. In addition, due to the aftermarket step rails that were installed, we were unable to safely lift the cargo van on our standard lift equipment. Because of that, we could not perform the rotation, so I'm glad you did not need one at that time. To complete the oil change, my technician had to service the vehicle from underneath while it was positioned on the floor rather than fully elevated on a lift. During that process, some residual oil was left underneath the vehicle. I sincerely apologize for that. I understand you have already cleaned the area, and I regret that you had to take care of that yourself. As we discussed, the splash shield bolts needed to be ordered. You mentioned you were busy that week and planned to come in that Saturday. I apologize for not following up to confirm another time that may have worked better for you, which was my responsibility. The replacement bolts are here and ready for you. Please feel free to come in at your earliest convenience, and I will personally ensure everything is properly secured and inspected. Thank you again for the opportunity to make this right. Please reach out to me if you need anything further Xavier Rivera Service Manager 📞 561-812-1199 📧 Xrivera@WestPalmNissan.com

Snailworks responded

I am not sure what has changed. This is the second NV 3500 passenger van we have owned. Both with running boards installed and each have had most of their services and rotations performed at this dealership - this was the first time I ever had a poor experience. Thanks for your reply and for having the bolts available. I will stop by during the week to pick them up.

I-95 Nissan responded

Thank you for taking the time to share your experience! We’re thrilled to hear that Austin provided fantastic service and ensured all your questions were answered. It’s great to know he helped navigate the warranty process and made everything smooth and stress‑free. We appreciate you recognizing his effort in keeping you informed every step of the way. Thank you for choosing I‑95 Nissan—we’re always here to help!

I-95 Nissan responded

Thank you so much for sharing your experience! We’re delighted to hear that your visit was very pleasant and that you felt no pressure throughout the process. Providing excellent customer service is always our priority, and we're thrilled that Stephan made such a positive impression—he truly is an asset to our team. We appreciate your recommendation and look forward to welcoming you back to I‑95 Nissan!

I-95 Nissan responded

Thank you so much for your wonderful review! We’re thrilled to hear that you always receive excellent customer service and that our courtesy shuttle adds convenience to your visits. Anthony, Austin, and Givins will be delighted to know they made such a positive impact. We truly appreciate your recommendation and your trust in I‑95 Nissan. Thank you for being a valued member of our dealership family!

I-95 Nissan responded

Thank you for sharing your feedback! We’re delighted to hear that your service experience was wonderful and professional. Austin will be thrilled to know his helpfulness and knowledge made a positive impact, especially in addressing the needs of your Nissan Altima. We truly appreciate you choosing I‑95 Nissan and look forward to serving you again!

I-95 Nissan responded

Thank you so much for sharing your experience! We’re thrilled to hear you received exceptional service and didn’t have a long wait. Fast and efficient care is always our goal, and we’re glad Anthony took the time to explain the services performed as well as what to expect at your next visit. Thank you for recognizing his great work—Anthony will be happy to hear your kind words! We appreciate you choosing I‑95 Nissan and look forward to assisting you again.

I-95 Nissan responded

Thank you so much for your incredible review! We’re thrilled to hear that you had such a great experience with us. Quick, efficient service is always our goal, and we’re glad your oil change and tire rotation had you in and out in just 30–45 minutes. Knowing you consider us one of the best Nissan dealerships you’ve visited truly means a lot. We appreciate your kind words and look forward to serving you again at I‑95 Nissan!

I-95 Nissan responded

Thank you so much for sharing your experience! We’re thrilled to hear you received exceptional service and didn’t have a long wait. Fast and efficient care is always our goal, and we’re glad Anthony took the time to explain the services performed as well as what to expect at your next visit. Thank you for recognizing his great work—Anthony will be happy to hear your kind words! We appreciate you choosing I‑95 Nissan and look forward to assisting you again.

JCHERY28 responded

Thank you for being the best in the business of selling great cars and taking care of the community with the utmost respect. Go I-95 Nissan!!! It’s always been a pleasure doing business with you.