I-75 Toyota of Lake City - Service Center

Thank you Raquel Bell for your assistance in the service department. Raquel goes above and beyond for her customers....she us definitely an asset to Rountree Moore Toyota. department. Raquel goes above and beyond for her customers....she us definitely an asset to Rountree Moore Toyota. More

This dealership has nice people working for them. They try to help and let you know what’s going on while you wait. While we waited to see why a light came on in our Toyota’s dash, I decided to check o try to help and let you know what’s going on while you wait. While we waited to see why a light came on in our Toyota’s dash, I decided to check out the new cars. Ashley hooked us up with John S. who was very knowledgeable and helpful. I’m happy for his help and the new Prius he helped us purchase. More

My wife and I went to the Dealership to have our 2019 Tacoma serviced,the folks in the service Department were very courteous to us and offered to get us a cup of coffee while we wait. We decided to look Tacoma serviced,the folks in the service Department were very courteous to us and offered to get us a cup of coffee while we wait. We decided to look at the new vehicles and Marissa Mazzamuto came over to greet us and ask if we needed any help, being curious l asked her for an appraisal for my truck, to my surprise we made a deal for a new Tacoma. Rountree Moore Toyota should be proud of their employees that helped us. More

We had a great experience with purchasing our new camry and used Nissan altima. Melissa Standridge in Lake city was amazing. She worked very hard for us and treated us with the best service. I would not re and used Nissan altima. Melissa Standridge in Lake city was amazing. She worked very hard for us and treated us with the best service. I would not recommend James the sales.manager though. He was very rude and disrespectful not only to us but the lady working with us too. I highly recommend Melissa at Lake city. More

Both myself and wife have purchased a number of new and used cars over the past 5+ decades. This was a new car purchase and we were pleased with the speed and ease at which we were able to complete this p used cars over the past 5+ decades. This was a new car purchase and we were pleased with the speed and ease at which we were able to complete this purchase. We would have to rate this dealership as the best buying experience we have had to date. Rashaad was professional and easy to work with and as an added bonus, the other members of the team worked well together. Highly recommended, and worth the drive. More

Mitchell was extremely professional and made sure we were taken care of. We had more errands to take care of and he made sure we were in and out ASAP. taken care of. We had more errands to take care of and he made sure we were in and out ASAP. More

Mitchell is amazing! We were traveling from Chattanooga to Tampa and the Check engine light came on. This was the closest dealership to our current location. We called and Mitchell said to bring the car i to Tampa and the Check engine light came on. This was the closest dealership to our current location. We called and Mitchell said to bring the car in and they would look at it. He took care of us immediately and was able to get us back on the road within a few hours. Mitchell was able to save the day and we are beyond satisfied! Thank you for being our Hero!! More

They were very friendly & patient. The salesmans had the best customer service. They also worked out a good deal. I really Thank you Roundtree Toyota. best customer service. They also worked out a good deal. I really Thank you Roundtree Toyota. More

Traded in my car and had a great time loved Javier was the best salesman I’ve ever met, great people and very friendly and helpful staff! the best salesman I’ve ever met, great people and very friendly and helpful staff! More

Repairs Recently, my wife and I were returning home from Texas when we had a problem with our '13 Tundra just outside Lake City. Not wanting to be stranded b Recently, my wife and I were returning home from Texas when we had a problem with our '13 Tundra just outside Lake City. Not wanting to be stranded by the highway, we immediately set course for the nearest Toyota store, which was Roundtree-Moore. It was later in the afternoon but they immediately took the truck into the shop and began servicing it. BTW, there was no check engine light and, therefore, no computer codes to assist. By about 4:00. maybe 4:15, the service advisor, Michael, told us the mechanic, their No. 1 guy, had diagnosed the problem to be a bad fuel pump. $1,159. But it was so late in the day, we'd have to stay overnight. The trip's purpose was to pickup a new camper in Rice, Texas and Roundtree-Moore was gracious enough to allow us to stay in our camper on the lot overnight waiting for the repair the next day. Michael and the Acquisitions Manager both took time to offer valet, suggest best nearby restaurants and offer other assurances. They both went out of their way to inform us and make us comfortable. Kudos to them both. However...next day, repair was completed by 9:30 and we were on the road soon thereafter only to reach Kingsland, GA, buy fuel and the same problem arose again. I immediately called my local mechanic, started describing the issue and, before I could finish, he diagnosed the problem as a stuck purge valve, a relatively inexpensive fix. Said he'd seen it many times with Toyotas. To be fair, the fuel pump checked at about 3/4 correct output so there was a problem-in-the-waiting there but it wasn't THE problem. Long story short...Roundtree-Moore impressed as a great dealership with professional and courteous staff. I'd be happy to purchase a vehicle there. But, in our case, the service department proved inadequate. I can't recommend service department since I spent so much and the problem was not be resolved. More