I-75 Toyota of Lake City - Service Center

Customer service is the reason I keep coming back Mitchell and Mrs. Katie always take care of me at Rountree Moore Toyota. When I have my oil changed, Mitchell makes sure I have a ride to work, redeem Mitchell and Mrs. Katie always take care of me at Rountree Moore Toyota. When I have my oil changed, Mitchell makes sure I have a ride to work, redeems my coupons and honors my time. He is hardworking and makes it his goal to please his customers. Mrs. Katie tends to me when it comes time to pay. She makes our exchange seem more like a neighborly visit than a check out at a business. I appreciate the service I receive at Rountree Moore Toyota - it is the quality of that service that keeps me coming back. More

over the top Better than expected. I expected good service but this time it was better because Mike was professional and helpful. The tech fixed the problem with a Better than expected. I expected good service but this time it was better because Mike was professional and helpful. The tech fixed the problem with a minimal amount of fuss. I appreciate not trying to sell me things I don’t want or need More

Quick and painless I made an appointment in the morning for early that afternoon, arrived at the appointed time, talked to a pleasant service person, service completed i I made an appointment in the morning for early that afternoon, arrived at the appointed time, talked to a pleasant service person, service completed in a timely manner, all good. More

Great servicer The staff was right there to help and kept me updated on the status of the work. The time was accurate for my wait time. The staff was right there to help and kept me updated on the status of the work. The time was accurate for my wait time. More

Fast intake, great and courteous service and reasonably pric Ivan greeted me at the intake Bay for service. He was courteous and knowledgeable and truly interested as I explained what I was there for. He escorte Ivan greeted me at the intake Bay for service. He was courteous and knowledgeable and truly interested as I explained what I was there for. He escorted me to the waiting area and told me how long it would take before he knew something about my vehicle. While I was in the waiting area other employees offered help to link in with the wi-fi at the dealership. Ivan came to let me know what was going on with my vehicle within the time frame he had suggested initially and offered me options for repair of my truck. The entire experience was pleasant and non-stressful. I will come back to the Lake City Toyota dealership again for any needs I may have in the future and I will recommend this dealership and the service to anyone who asks. More

Service department customer service/sales rep sharks I service 4 Toyota’s and a Honda and the service person Mitch has been the only one who takes time to explain and teach me about my vehicles. His exce I service 4 Toyota’s and a Honda and the service person Mitch has been the only one who takes time to explain and teach me about my vehicles. His excellent representation of Roundtree service department keeps me coming back and referring my family.. My recent visit I walked to pay through the sales entrance and as soon as I exited my truck a sales rep shouted from a short distance may I help you. I heard him before I saw him. Then two ladies came up to me the same way before I reached the door. I felt bum rushed as if I was trustpassing on private property and didn’t belong. They never said hello how are you!They was so causally dressed they didn’t look like sales personnel which through me off. I said ,”I have 4 Toyotas while holding 4 fingers up, one being serviced, I’m fine for today just to fend them off me. I did not like that feeling. More

They Care! I went in for a routine maintenance and an oil change and was greeted with a smile and was well taken care of. While waiting for my car, I was browsin I went in for a routine maintenance and an oil change and was greeted with a smile and was well taken care of. While waiting for my car, I was browsing the new cars.. unlike other dealerships, I was not hounded about buying a new car nor were they trying to sell me anything I didn’t need. I love their amazing customer support and are quick to answer all my questions. I will always do my business at Rountree Moore Toyota Scion. More

20,000 mile service Everyone was very friendly and the service was very quick. The waiting area was clean and comfortable. I actually made a friend...someone else who was Everyone was very friendly and the service was very quick. The waiting area was clean and comfortable. I actually made a friend...someone else who was getting service done on her car! More

20,000 mile service and bad tire I was greeted with a smile by a respectful young man. He got my information quickly and they got to work in my service and finding out why my tire kep I was greeted with a smile by a respectful young man. He got my information quickly and they got to work in my service and finding out why my tire kept going flat. I bought the tire guard and my tire was changed with no question. More

for a tire rotation. I had no appointment, but did The service writer was going to charge me for the rotation until I told him that the tires were new and purchased from Rountree Moore. There should’v The service writer was going to charge me for the rotation until I told him that the tires were new and purchased from Rountree Moore. There should’ve been no charge More