I-10 Chrysler Dodge Jeep RAM - Service Center

Great customer service! Very happy with I-10! This is where I bought mytruck and I could not be happier. They are very helpful, have worked hard on my RAM and always work wit Very happy with I-10! This is where I bought mytruck and I could not be happier. They are very helpful, have worked hard on my RAM and always work with me. Thank you John, Richard and everyone else in Service!! More

Check Engine Brought my 2015 Jeep GC in as the check engine light came on. Diagnosed misfire and made repairs under warranty. Service Center was clean, bright an Brought my 2015 Jeep GC in as the check engine light came on. Diagnosed misfire and made repairs under warranty. Service Center was clean, bright and efficient, using the latest technology for check in and billing. It was worth the extra 10 minute drive to get this level of service. More

Great Dave and Alan from the Service Department did a great job assisting me on an issue I knew was not covered by the car warrenty but nevertheless went th Dave and Alan from the Service Department did a great job assisting me on an issue I knew was not covered by the car warrenty but nevertheless went the extra mile to for me. I highly recommend this dealership for sales/service! Thanks again for all the help, Lubos V. More

Great customer service and great people Everytime I visit I-10 Dodge the people are so friendly and helpful. And they are always solve any problem with my Jeep. This is dealership shines bec Everytime I visit I-10 Dodge the people are so friendly and helpful. And they are always solve any problem with my Jeep. This is dealership shines because of its people. More

Great service. Alan took care of me quick when I walked to get an oil change. The mechanics were great and went above and beyond to make sure my Jeep was on point. Alan took care of me quick when I walked to get an oil change. The mechanics were great and went above and beyond to make sure my Jeep was on point. More

Poor customer services Employee don’t have customer service skills need more improve and i wait too much for oil change,i get there at 10:52am i was living the dealer at 1:0 Employee don’t have customer service skills need more improve and i wait too much for oil change,i get there at 10:52am i was living the dealer at 1:05pm.need more customer services.DENISE R PAGDILAO she was not too happy to do customer service. 😔 More

Frustrating I normally take my 2016 Jeep to Chrystal in Cathedral City for service. They don’t take appointments on Saturdays and do not offer the ability to sche I normally take my 2016 Jeep to Chrystal in Cathedral City for service. They don’t take appointments on Saturdays and do not offer the ability to schedule appointments on-line. I was excited to see that I-10 Jeep had the ability to schedule an appointment on-line, so I scheduled a 9:15 am appointment for today to get my Jeeps oil changed, tire pressure light checked and the Bluetooth checked because I could hardly hear callers anymore. When I took my Jeep in, the service Department was very busy. I checked in with Alan Megard. Alan was courtious and explained that the tire pressure light was probably just that the tires needed air and the bloothtooth might just need to be “upgraded” to match the new technology in cell phones. I was told the car wouldn’t be done until 5:00 pm, but I could get a ride home and would be called when it was done. At approximately 3:00 pm I received a call from Alan asking if they could keep the car overnight because they had not fixed the Bluetooth issue. I told him that I could not leave the car overnight as we needed it in the morning. He said he would have the machanic continue to work on it. At 5:00 pm, I came to pick up the car. The oil was changed and the tire pressure issue fixed (these two issues probably took about 30 minutes to complete), but I’d have to return on another day to get the Bluetooth issue fixed because they didnt have time to fix it. It’s my belief that they did not even look at my car until 3:00 pm and realized the issue was more complicated than what they thought. It’s also my belief by the number of cars being dropped off in the morning, that the dealership overbooks service appointments and also takes walk-ins without appointments. After a wasted day, I am going to have to bring my Jeep in again. I’ll bring it in, but never to I-10 Jeep. I’ll take it back to Chrystal in Cathedral City instead. On a side note, I was interested in the new 2019 Black Jeep Rubicon they had on their lot, and spoke to Moreis De Leon about it. I was expecting to return after picking up my Jeep to possibly trade my car in for that car. Because of my experience in the service department, I won’t be looking at the new Rubicon on their lot. In closing, I want to reiterate that this is not Alan’s fault. He was very courteous and nice. This issue is a management issue. There is no excuse for the amount of vehicles they take in daily and the amount of time it takes to service a vehicle once it’s dropped off — except for possibly greed? More

Thankful Thank u Alonso, for the great service. He is a Great service advisor, I really recommend him. If u need any service at I-10 Jeep dealerships Thank u Alonso, for the great service. He is a Great service advisor, I really recommend him. If u need any service at I-10 Jeep dealerships More

Amazing customer service! Every time I get my car serviced here, I feel taken care of. Richard always goes above and beyond. He’s friendly and professional. Unfortunately we ar Every time I get my car serviced here, I feel taken care of. Richard always goes above and beyond. He’s friendly and professional. Unfortunately we are moving away and it’s gonna be hard not seeing happy familiar faces when I take my car in! Keep up the good work guys!! You guys rock 👍 More

Quick and informative Everybody was great to work with. Quick and efficient very informative and told me step-by-step what was going on. All my problems were resolved and e Everybody was great to work with. Quick and efficient very informative and told me step-by-step what was going on. All my problems were resolved and everything worked out great More