I-10 Chrysler Dodge Jeep RAM

Poor customer services Employee don’t have customer service skills need more improve and i wait too much for oil change,i get there at 10:52am i was living the dealer at 1:0 Employee don’t have customer service skills need more improve and i wait too much for oil change,i get there at 10:52am i was living the dealer at 1:05pm.need more customer services.DENISE R PAGDILAO she was not too happy to do customer service. 😔 More

Frustrating I normally take my 2016 Jeep to Chrystal in Cathedral City for service. They don’t take appointments on Saturdays and do not offer the ability to sche I normally take my 2016 Jeep to Chrystal in Cathedral City for service. They don’t take appointments on Saturdays and do not offer the ability to schedule appointments on-line. I was excited to see that I-10 Jeep had the ability to schedule an appointment on-line, so I scheduled a 9:15 am appointment for today to get my Jeeps oil changed, tire pressure light checked and the Bluetooth checked because I could hardly hear callers anymore. When I took my Jeep in, the service Department was very busy. I checked in with Alan Megard. Alan was courtious and explained that the tire pressure light was probably just that the tires needed air and the bloothtooth might just need to be “upgraded” to match the new technology in cell phones. I was told the car wouldn’t be done until 5:00 pm, but I could get a ride home and would be called when it was done. At approximately 3:00 pm I received a call from Alan asking if they could keep the car overnight because they had not fixed the Bluetooth issue. I told him that I could not leave the car overnight as we needed it in the morning. He said he would have the machanic continue to work on it. At 5:00 pm, I came to pick up the car. The oil was changed and the tire pressure issue fixed (these two issues probably took about 30 minutes to complete), but I’d have to return on another day to get the Bluetooth issue fixed because they didnt have time to fix it. It’s my belief that they did not even look at my car until 3:00 pm and realized the issue was more complicated than what they thought. It’s also my belief by the number of cars being dropped off in the morning, that the dealership overbooks service appointments and also takes walk-ins without appointments. After a wasted day, I am going to have to bring my Jeep in again. I’ll bring it in, but never to I-10 Jeep. I’ll take it back to Chrystal in Cathedral City instead. On a side note, I was interested in the new 2019 Black Jeep Rubicon they had on their lot, and spoke to Moreis De Leon about it. I was expecting to return after picking up my Jeep to possibly trade my car in for that car. Because of my experience in the service department, I won’t be looking at the new Rubicon on their lot. In closing, I want to reiterate that this is not Alan’s fault. He was very courteous and nice. This issue is a management issue. There is no excuse for the amount of vehicles they take in daily and the amount of time it takes to service a vehicle once it’s dropped off — except for possibly greed? More

Quick and informative Everybody was great to work with. Quick and efficient very informative and told me step-by-step what was going on. All my problems were resolved and e Everybody was great to work with. Quick and efficient very informative and told me step-by-step what was going on. All my problems were resolved and everything worked out great More

Very professional and quick It was a pleasure to bring my van in for problem with my headlight. I specifically asked for Mark because he always treats me so nice and really knows It was a pleasure to bring my van in for problem with my headlight. I specifically asked for Mark because he always treats me so nice and really knows his job. More

Awesome experience! Looking forward to coming back Mark was so helpful and professional. And all the staff was so friendly! The waiting room was nice and clean the water provided was cool and crisp and Mark was so helpful and professional. And all the staff was so friendly! The waiting room was nice and clean the water provided was cool and crisp and the bathroom was well attended to, it was clean and had a pleasant aroma More

Great I was already contacted by Nissan and they told me they could not find me a car, I explain to Manny what was already explained to me and that I didn’t I was already contacted by Nissan and they told me they could not find me a car, I explain to Manny what was already explained to me and that I didn’t think he could help me but he asked if he could try and sure enough a few moments later he got me exactly what I was looking for within my price range, I’m very happy and grateful for all the help and effort on his part More

Ram truck service experience Had my pickup serviced, including an oil change, flush out of transmission fluid and tires rotated. I received Ram coupons on my computer and utilize Had my pickup serviced, including an oil change, flush out of transmission fluid and tires rotated. I received Ram coupons on my computer and utilized them as well. I-10 Dodge even washed my truck! Mark Stewart was courteous and professional while scheduling the truck services. More

Service and respect ALAN ONCE AGAIN TAKES CARE OF BUSINESS. I got a couple recall notices from FCA and needed an oil change rotation and an overall check up on my vehicle ALAN ONCE AGAIN TAKES CARE OF BUSINESS. I got a couple recall notices from FCA and needed an oil change rotation and an overall check up on my vehicle at 68,000 miles. I dropped it off at 9 a.m. and I picked my truck up at 4 p.m. as promised and my Dodge Ram 1500 is running like a fiddle. Keep up the good work! More

Easy Oil Change No appointment needed for an oil change and it went very smoothly. Leaving a review of a certain length is annoying, but is not related to the qualit No appointment needed for an oil change and it went very smoothly. Leaving a review of a certain length is annoying, but is not related to the quality of my experience. The dealer excellence itself was terrific, spectacular, beyond all expectations, and worthy of recommendation. all the people there are wonderful friendly and competent. I still don't like surveys. More

Stereo Dash & Stereo would stay on and killing my battery, Decided to do a Uconnect Update. Update killed my Stereo and they replaced it. Go to I-10 Dealer Dash & Stereo would stay on and killing my battery, Decided to do a Uconnect Update. Update killed my Stereo and they replaced it. Go to I-10 Dealer and ask for Richard More