Hyundai on Perryville - Service Center

2/25/16. 2nd Hyundai Brought my 2011 Sonata in for recall work and ended up trading it for a 2017 Santa Fe Sport. Brad was our salesman and we actually looked there for 2 Brought my 2011 Sonata in for recall work and ended up trading it for a 2017 Santa Fe Sport. Brad was our salesman and we actually looked there for 2 days and felt no pressure from anyone there Brad was so helpful in getting us a good deal on my old car and also on the new car Edgar did a wonderful job on our financing and Lucas did a excellent job on setting everything up in the new car for Sirrus and Blue link and our 1st oil change is also st up... I can't say enough good things about this dealership. They are truly great to go to and very easy to work with I highly recommended them. Thank you Tony for your help and having very knowledgeable employees More

my review The dealership was very clean , organized , and very friendly staff ! Looked to me as if the dealership service area has a lot off cars coming thru th The dealership was very clean , organized , and very friendly staff ! Looked to me as if the dealership service area has a lot off cars coming thru the doors and they are fast at getting them back on the road . More

Friendly people; poor execution Had two visits to the service department to diagnose an oil leak. The good: 1) Friendly people; 2) Shuttle service gave me a ride to work; 3) They cha Had two visits to the service department to diagnose an oil leak. The good: 1) Friendly people; 2) Shuttle service gave me a ride to work; 3) They changed the engine oil and filter at no cost to me. The not-so-good: 1) Oil level was filled about a quart too full; 2) Found a random bolt lying on top of the transfer case; 3) Two bolts from the fuel injector assembly were loose enough to unscrew with my fingers; 4) Unnecessary parts would have been replaced, had I let them; 5) Poor communication between mechanics and service reps; 6) Service manager did not return a phone call or respond to an email when I attempted to bring items #1-5 to his attention. I ended up doing the repair myself (was not covered under power train warranty), which cost me $16 (oil pressure switch) and 5 hours of my time. The service department repair quote was $935, which included replacing two parts which did not need replacing. After a few specific questions about the price quote, the service rep had difficulty answering and had to consult with the mechanic (apparently customers aren't allowed to talk directly to mechanics). The loose bolts and (I presume) the bolt lying on the transfer case were a result of the mechanic's disassembly of the intake manifold to determine that the oil was leaking from the bad pressure switch. As a side note, four years ago we tried to buy our car from this dealer, but the sales rep(s) had some issues with truthfulness. We bought elsewhere, even though this is our local dealer and we really wanted to buy local. More