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Hyundai on Perryville
Rockford, IL
762 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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762 Reviews of Hyundai on Perryville
October 10, 2019
Patience and understanding They were so very understanding and helped me through the process with great patience! Pat Carter was exceptionally helpful and is truly a special per They were so very understanding and helped me through the process with great patience! Pat Carter was exceptionally helpful and is truly a special person More
by SS
Employees Worked With
Patricia Carter Keller, Jim Miller
October 09, 2019
nice service The sales person (Jeremy) spent a lot of time with us, and was able to produce the car we wanted, at the price we wanted. Nice job guys! The sales person (Jeremy) spent a lot of time with us, and was able to produce the car we wanted, at the price we wanted. Nice job guys! More
by jeffnkate
Employees Worked With
Kim Rizvi, Jeremy Roberts
October 06, 2019
Great experience Pat is a great sales person and a great person in general. Like always I love to work with Pat. Is always a pleasure to see her again. Pat is a great sales person and a great person in general. Like always I love to work with Pat. Is always a pleasure to see her again. More
by lorena_henao
Employees Worked With
Patricia Carter Keller, Jim Miller
October 05, 2019
6th Vehicle This is my 6th vehicle from the same dealership. My saleswoman is extremely knowledgeable. I have purchased from her before. She helped me through This is my 6th vehicle from the same dealership. My saleswoman is extremely knowledgeable. I have purchased from her before. She helped me through the entire process knowing my career goals and income. Her help is invaluable. More
by Cfernald@aol.com
Employees Worked With
Patricia Carter Keller, Roberta Hagaman, Bryan O'Hern, Bret Bokker, Kim Rizvi
October 04, 2019
Terrible Customer Service My first and LAST visit to the service center. Unfriendly, Unwelcoming, and Unhelpful. I purchase my car from this dealer, and I really enjoy the qual My first and LAST visit to the service center. Unfriendly, Unwelcoming, and Unhelpful. I purchase my car from this dealer, and I really enjoy the quality of my car but I'll make sure to take my business elsewhere in the future. More
by Amir
Employees Worked With
Jay Redden
October 04, 2019
This is why I’ll always come back! Pat Carter and Jim Miller went above and beyond to make sure we got the absolute best deal and made us feel completely confident in everything that wa Pat Carter and Jim Miller went above and beyond to make sure we got the absolute best deal and made us feel completely confident in everything that was going on with buying a new car! We are returning customers and will continue to be! Definitely refer for all your car needs! More
by MurphysLaw711
Employees Worked With
Patricia Carter Keller, Jim Miller
October 03, 2019
Great experience We had a great experience buying a new car at Hyundai on Perryville. Staff was friendly and courteous and Jack Patti (Sales) answered all our question We had a great experience buying a new car at Hyundai on Perryville. Staff was friendly and courteous and Jack Patti (Sales) answered all our questions and made the entire car buying process much easier. More
by tyj22
Employees Worked With
Jack Patti
October 03, 2019
Excellent Service Both the sales people and financing were great. They helped get me the best deal for a great car and amazing warranty. I will definitely be back and u Both the sales people and financing were great. They helped get me the best deal for a great car and amazing warranty. I will definitely be back and using their service department exclusively. More
by hd19
Employees Worked With
David Frye, Nicolette Shiflett
September 27, 2019
We love our new Santa Fe !!! Pat carter was terrific to work with. She is knowledgeable about the Hyundai products and really listens to what you would like to consider when purch Pat carter was terrific to work with. She is knowledgeable about the Hyundai products and really listens to what you would like to consider when purchasing a car. I would recommend her without hesitation. Roberts in service is very responsive and Jim in finance is a great guy as well. More
by The Blondells
Employees Worked With
Patricia Carter Keller, Jim Miller, Roberta Hagaman
September 21, 2019
Never mock your competitors My rating is strictly for Roberta in the Svc Dept. I see your 5.0 rating. You must have been having a bad day when I walked in. I started out at Au My rating is strictly for Roberta in the Svc Dept. I see your 5.0 rating. You must have been having a bad day when I walked in. I started out at Auto Zone where I purchased and had installed a simple light bulb in a headlight. During the install, the cap that covers the bulb was accidentally dropped and disappeared into the engine compartment. It was inaccessible. Auto Zone sent me to Perryville Hyundai to buy a new cap. Auto Zone did not have one and they were happy to reimburse my expense. When I arrived at Hyundai, David directed me to pull my car into the service dept where I met Roberta. I explained my situation and her first words were, "You get what you pay for!!" I was offended. This comment dissed both the auto zone employee and me for choosing them. I would have left at that moment, but I needed the cap. She proceeded to tell me I would have to buy the whole headlamp assembly to get the cap! I objected of course and then, and only then, she offered to check to be sure she was correct. She was not. The part was indeed available individually. I have used this dealership before, I am no stranger here. The last time I was in, I asked for the cost of replacing a headlight bulb. It was over $50!! Auto Zone sold me the part & installed it for about $18. I do what I need to, to survive on Social Security. Anyone could have dropped the cap during installation...even your service people. My rating is strictly for Roberta, both David and Sebastian were helpful & cheerful as was the cashier. Take a break, Roberta. Never mock or put down a competitor. It doesn't look good on you or the dealership as a whole. And, personally, I don't like being insulted either. I do the best I can to stretch my dollars. I will see you on Wednesday to pick up the part. I will then take it to Auto Zone. They will place the cap over the bulb and reimburse me for the part and my inconvenience...cheerfully. More
by cl dohm
Employees Worked With
Sebastian,the cashier, front desk employee, David Frye, Roberta Hagaman
