Back

Hyundai of Wesley Chapel - Service Center

Wesley Chapel, FL

4.5
1,304 Reviews

1,304 Reviews of Hyundai of Wesley Chapel - Service Center

Sort by
March 06, 2025

Saleena was very helpful and informative. Thank you for helping me with my vehicle.The process was fast and easy. More

by elissa529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saleena
Mar 07, 2025 -

Hyundai of Wesley Chapel responded

Thank you, Elissa, for choosing Hyundai of Wesley Chapel. Your feedback and rating mean a lot to us. We're glad Saleena was able to help, and we hope to see you again! Sincerely, Jose Gesmondi Service Manager

March 06, 2025

Very welcoming and knowledgeable employees. Seemed to be long wait for service rendered for having been scheduled for weeks. More

by TURGEONCARMEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saleena Crespo
Mar 07, 2025 -

Hyundai of Wesley Chapel responded

Thank you, Carmen, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Jose Gesmondi Service Manager

March 06, 2025

Very nice experience. Had oil changed and they told us about two recalls that they did on it while we were there. The young gentleman that kept us advised on what was goin More

by BONNIELEECOLLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Martin Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Battinell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Telon Gumbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Hyundai of Wesley Chapel responded

Thank you, Bonnie, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Jose Gesmondi Service Manager

March 05, 2025

Classic bait and switch, I was promised to have a recall repair for my ABS while on the phone and when I get to the dealership my car is not able to be serviced for the recall that was discussed on the phon More

by juanrobledo94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Worrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Hyundai of Wesley Chapel responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, Jose Gesmondi Service Manager

March 04, 2025

Fast and attentive service. Took care of my issues and the service team worked quickly. More

by Tony C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, Tony, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

March 04, 2025

Pedro was amazing and contact me with all the details. I really apreciate it. Good More

by b_maldonado1254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Mar 04, 2025 -

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

March 04, 2025

Easy to set an appointment. Work was completed in a timely fashion. Everyone I spoke with were extremely polite, informative and helpful. The car was ready when promised. A g More

by GVOGLER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Hyundai of Wesley Chapel responded

Gary, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

March 04, 2025

While the dealership provided excellent service, I am fairly disappointed in the pricing for other repairs and Hyundai's lack of initiative in covering recall issues. While the door handle actuator is un More

by GRydzik1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine Yarwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

March 03, 2025

Pésimo servicio, mala experiencia, poco profesionalismo en mi experiencia nunca volveré para ahí a hacerle servicio a mi guagua. More

by LOURDES_DIAZ1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro Rico
Mar 05, 2025 -

Hyundai of Wesley Chapel responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Lourdes, and hopefully, we can get to the bottom of this. Sincerely, Jose Gesmondi Service Manager

March 03, 2025

They fixed my broken horn. The people were courteous and the building was clean. I was looking for a vending machine while I was waiting. Seems like they used to have one. More

by mike.spencer45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarita Alzate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager