Hyundai of Venice - Service Center

All the lights on the dash came on saying that the safety features were disabled. Amber said that the $250 diagnostics fee was because the technicians spend so much time actually diagnosing what’s wrong and features were disabled. Amber said that the $250 diagnostics fee was because the technicians spend so much time actually diagnosing what’s wrong and making sure their estimate was right, and that they don’t just check the codes. Lies! All Lies! When I questioned needing both speed sensors for $1000 she said yep. Both sensors. She also said she would stand behind her estimate, and refund it if it wasn’t right. Well, it wasn’t both rear sensors, it was only the right one. Also I need 2 tires (the same ones I have on there Kumho) not four, for $375 not $1065. When I asked her to stand behind her estimate she countered that she would stand way behind it! The manager offered to refund half. I don’t like being taken advantage of. I said if they won’t refund my money for work they said they would do but didn’t, I would just be dissatisfied go away, never come back and leave them a bad review. At this point Amber flipped a switch and started yelling at me over the phone that I was threatening her! She went from 0 to crazy in 1 hot second! I said that leaving a bad review for overcharging for services not rendered wasn’t threatening her. She said she didn’t want my business anyways, and to never come back. So here we are! More

I’ve followed Amber from her other dealerships and I love working with her, so glad to have her here! With prices rising I need someone I can trust to let me know when things are serious, or things I should working with her, so glad to have her here! With prices rising I need someone I can trust to let me know when things are serious, or things I should prep and plan to do and why. More