Hyundai of Trenton

Please take your hard earned money and go elsewhere. Read the other 1 star reviews. This dealership is crooked. As you drive up to it, there’s a big sign that says “Under New Management”. There’s a reas Read the other 1 star reviews. This dealership is crooked. As you drive up to it, there’s a big sign that says “Under New Management”. There’s a reason for that. There have major issues and unethical practices, which unfortunately a big banner cannot fix. After driving 2 hours to the dealership, it was only then it was disclosed to me that the used car I was interested in was a Lemon buyback. I took the car for a test drive and it went fine but I was very concerned about it being a Lemon and I got up to leave. My sales person, Peter Lee, brings in Finance Manager, Eric Gomez, who tells me I can buy an Extended Warranty that will add another 6 years to the remaining 4 year factory warranty. They told me I would have peace of mind knowing I had a 10 year warranty, and I purchased the car. When I was leaving, I asked for my paperwork and they said they put it in my glove compartment. That seemed strange to me. When I was reviewing the paperwork in my car, I did not see my extended warranty. I called Peter and I asked him to have Eric send it to me. He told me he would. Then that’s when they both went radio silent. I called and emailed asking about my extended warranty and a service message I was getting on my dashboard. No response. It wasn’t until 2 weeks later that I got an email from Eric with the extended warranty. Nothing on the paperwork talks about an expiration date on the warranty but thankfully I clicked a link to print an ID card and that’s when I saw that my so-called extended warranty ran alongside my factory warranty. Not only did Peter and Eric lie to me about the timing of the warranty so I would buy the car (which only gave me an additional 2 years instead of 6). They also very happily made me pay full price for it. I emailed and called Eric to ask him about their deceptive practices and, no surprise, did not hear back. I was able to reach someone from the Hyundai call center in Ohio that was able to help me cancel my warranty which by the way, had to be done within 30 days to get a full refund. So that explains why they took 2 weeks to email me the warranty information, why they stashed the paperwork in my glove compartment and why no one from that dealership has contacted me. They do what scammers do - they hide. I am seeking legal advice but it might be too late for me. I got greedy. I thought I had a good deal and they low-balled me on my car for a trade-in, which I’m sure sold quickly. So I can’t get that back, especially with the delays that they manufactured. I am writing this in the hopes that others might read this and reconsider. If you have to drive a little further, it will be worth it. This is not a good establishment. More

I had a wonderful experience at Hyundai today, Kevon my salesperson ensured my sale was quick and easy. I had very low expectations for getting a vehicle today but he kept me positive and search for the pe salesperson ensured my sale was quick and easy. I had very low expectations for getting a vehicle today but he kept me positive and search for the perfect ride and a good deal. Ask for Kevon at Hyundai of Trenton. Thank you again Kevon! More

Samantha was an awesome person to work with, my wife and I showed up at 7pm and had forgotten to unlock our credit checks. She let us test drive the car back to our house to fix that and even stayed late t I showed up at 7pm and had forgotten to unlock our credit checks. She let us test drive the car back to our house to fix that and even stayed late to get us into a new lease in the same visit. And, she even gave us a full tour of all the tech in the car after everyone had left for the day. Big thanks to the rest of the staff that also was there to help get the deal done after hours. Great staff, great dealership, uncommonly great experience overall. Other dealerships could learn a lot from Hyundai of Trenton. More

George was very clever with pin pointing the issue with my car. He was very kind and helpful. my car. He was very kind and helpful. More

Very inconsistent and unclear selling method. Told me that Russell wasn't ever available even though he is the sales manager. This was after John in internet sales told me that Brian was the sale Told me that Russell wasn't ever available even though he is the sales manager. This was after John in internet sales told me that Brian was the sales manager. Told me I can only get the price I was looking for if the stars aligned perfectly after previously telling me two days before they could certainly meet that request. More

Purchased my used vehicle from Hyundai of Trenton. Peter is an excellent sales representative, very knowledgeable about the products, took the time to explain the process, and did not pressure me into Peter is an excellent sales representative, very knowledgeable about the products, took the time to explain the process, and did not pressure me into the sale. Very ably assisted by Daniel, who took me for my test drive, and insured all the paperwork went smoothly. This was without a doubt, the easiest car buying process I have ever experienced. I highly recommend Hyundai of Trenton and their sales and finance professionals. Well worth the trip to buy from this dealership.. More

Anthony Mayfield was extremely helpful and got my daughter into a beautiful new car. I highly recommend him. daughter into a beautiful new car. I highly recommend him. More

I was introduced to Samantha Saperstein and she was great! Great personality and ask me questions so I can ask my questions. Very thorough in details of the car I bought. It was late in the afternoon a great! Great personality and ask me questions so I can ask my questions. Very thorough in details of the car I bought. It was late in the afternoon and they were closing in a couple hours but she handled all the transactions and paperwork so I can understand. Made me feel special and was very happy for me to get this car. Thanks Sam!! More

What a great experience. Hyundai of Trenton did a wonderful job. Peter was fantastic and took the time to listen to our needs and worked hard to make sure we were happy wit Hyundai of Trenton did a wonderful job. Peter was fantastic and took the time to listen to our needs and worked hard to make sure we were happy with everything. Would highly recommend Peter and the dealership. I certainly with refer everyone to him. Thank you! More

My experience here was exceptional from start to finish. Miguel Ortiz met me with keys in hand and car ready for a test drive. I fell in love with car and the ease of my purchase was exceptional. I thank yo Miguel Ortiz met me with keys in hand and car ready for a test drive. I fell in love with car and the ease of my purchase was exceptional. I thank you for helping me with my purchase. I recommend this dealer and would return in the future. More