Hyundai of St Augustine - Service Center

On 2/10 I took my car in for service at Hyundai, expecting to have one issue resolved. However, when I picked it up, my car had new problems and was no longer drivable. It had poor acceleration, sha expecting to have one issue resolved. However, when I picked it up, my car had new problems and was no longer drivable. It had poor acceleration, shaking, and a knocking noise under the hood. I immediately voiced my concerns, emailing and leaving a review on 2/20. After nearly a month, someone finally came to inspect the vehicle on 3/19. What they found was shocking—cylinders 2 and 3 weren’t even in the spark plugs, and the screws were left inside the driver’s side door. Cylinder 4 was completely disconnected. These careless mistakes explained the severe new issues. It’s disappointing that a dealership can’t be trusted to perform basic repairs without the fear of them intentionally sabotaging your vehicle to charge more money. Mr. DiFeo even sent a generic email stating, “Per Joe’s email below, the inspection wouldn’t have affected the drivability of the vehicle.” Meanwhile, Hyundai never even put my car back together properly. This is not just bad service—it’s a serious safety hazard. More

The staff was friendly and helpful. The new facility was easier to navigate and much more comfortable and customer friendly. The new facility was easier to navigate and much more comfortable and customer friendly. More

Had oil change and when it was done the sit was broken. I was not informed of the broken sit until I was preparing to leave the delivership. I was told that they are not responsible for breaking the seat b I was not informed of the broken sit until I was preparing to leave the delivership. I was told that they are not responsible for breaking the seat but it was not broken when I arrived. More

From the time I arrived until the time I left the customer service was excellent. customer service was excellent. More

I've been going to this fellowship for years and have always been happy with the service always been happy with the service More

Everyone at the dealership was wonderful. Service was excellent. I was informed about everything that needed to be addressed. Service was excellent. I was informed about everything that needed to be addressed. More

Mirena is the best. She us courteous, friendly, professional and knowledgeable I'm glad Mirena works there She us courteous, friendly, professional and knowledgeable I'm glad Mirena works there More

The advisors are always so nice , facility is clean and friendly. Customer service is always good even after service was done friendly. Customer service is always good even after service was done More

.Mike was great to work with. No pressure and very knowledgeable. Explained all the features knowledgeable. Explained all the features More

Beautiful new building with very comfortable customer lounge. Usual great service from service rep Danny. Work completed pretty much per the estimate -- so I'm happy! lounge. Usual great service from service rep Danny. Work completed pretty much per the estimate -- so I'm happy! More