Hyundai of St Augustine - Service Center

I have never been so offended by any service provider I have ever dealt with in my life. I have asked to speak with Andrew Defeo the GM and was told he did not want to talk with me or my wife about our con have ever dealt with in my life. I have asked to speak with Andrew Defeo the GM and was told he did not want to talk with me or my wife about our concerns about the sevice problems. To this date I have yet to speak with him. I conclude that customer service is NOT a priority to this dealership and customer satisfaction means little to nothing to them. This is a direct reflection on Andrew Defeo and his inability to discuss with a customer any problems within his organization and to improve quality based on those results. I would not recommend this dealership to anyone in the future because any organization which does not constantly and consistently strive to improve their processes is doomed to constantly and consistently fall short of consumer expectations. More

I am so pleased with the service & sales team who provided me with my new Sonata & the service they provide. This is truly the best experience with a car purchase & service I've ever had. I never f provided me with my new Sonata & the service they provide. This is truly the best experience with a car purchase & service I've ever had. I never felt pressured upon my purchase as I've experienced in the past with other car dealers. The sales & service is much better then any other car I've ever purchased or leased. Thank you for your outstanding sales & service. Carol Caso More

Not only did they allow me to use their personal painter for a retouch, they actually gave me an Elantra to drive while my VeraCruz was being worked on. The process cost was much less than going elsewhere, for a retouch, they actually gave me an Elantra to drive while my VeraCruz was being worked on. The process cost was much less than going elsewhere, and a free loaner while it was being fixed! Only thing better than a Hyundai, is their service personnel after the sale. That's customer service! More

I made an apptmt, arrived on time, my car was logged in. I made an apptmt, arrived on time, my car was logged in. Brought in for sevice. Was serviced in a reasonable time, washed. As always everyone was ver I made an apptmt, arrived on time, my car was logged in. Brought in for sevice. Was serviced in a reasonable time, washed. As always everyone was very friendly. Found everyone I have dealth with to always be helpful and always answered all my concerns. More

Debbie was very understanding and knowledge about Hyundai cars. She was prompt, courteous and very friendly. My warranty work was accomplished on time and to my satisfaction. She is an asset to the service c cars. She was prompt, courteous and very friendly. My warranty work was accomplished on time and to my satisfaction. She is an asset to the service crew at Hyundai of Saint Augustine. More

I had damage to a wheel and 2 tires from a road hazard due to construction on the interstate. Our extended warranty - Blue Steel Protection - which was supposed to cover such road hazards (this protectio due to construction on the interstate. Our extended warranty - Blue Steel Protection - which was supposed to cover such road hazards (this protection was not purchased at this dealership) called the damage "cosmetic" and refused to cover the repairs and replacement parts. The Hyundai service department deemed the damage to be unsafe, rather than cosmetic, and interceded with the Blue Steel warranty company. Cheryl Buck was very thorough in trying to convince them about the actual damage to the tires and the wheel, contacting them more than once. She was not successful, and we are very upset with the refusal of the company to provide the coverage we paid for - but Cheryl went way above the call of duty to help us. Our experience at Hyundai was rewarding, in that the work was well done, and employees give more than lip service to the policy of customer service - they actually go to bat for their customers. More

I recently moved to St. Augustine Fl., and experienced a problem with my AC. Calling a dealer wasn't my first choice due to issues in the past. However I called Hyundai of St. Augustine and was pleasantly s problem with my AC. Calling a dealer wasn't my first choice due to issues in the past. However I called Hyundai of St. Augustine and was pleasantly surprised. They were friendly, pleasant, and extremely helpful. My car was fixed in a timley fashion, they provided transportation while it was worked on. I plan to return for other services. More

Second time for routine service, both times was provided with exceptional service. Courteous, timely and expeditious experience. Had prior appointment conflict in the St. Augustine so they provided us wit with exceptional service. Courteous, timely and expeditious experience. Had prior appointment conflict in the St. Augustine so they provided us with shuttle service to and from that venue. Will definitely return and will definitely recommend dealership to friends. More

Unbelievable customer service!!!!!!! I was so impressed that I went out and purchased a second Hyundai from the same dealer. That's right, I've never owned a Hyundai before but the customer service I got that I went out and purchased a second Hyundai from the same dealer. That's right, I've never owned a Hyundai before but the customer service I got at Hyundai of Saint Augustine was so amazing I didn't hesitate to purchase another Hyundai. If I ran my own business I would first steal Debbie fom your service department, then have her teach my company how it's supposed to be done! Ted Hill Saint Augustine, Florida More

Debbie, as usual, was very accomondating and helpful; car was ready when promised. Great service-only slight negative was auto was not vacuumed out very well but since that is a courtesy and something I am was ready when promised. Great service-only slight negative was auto was not vacuumed out very well but since that is a courtesy and something I am not paying for there is no complaint. More