Hyundai of St Augustine

Laziness During the purchasing of my car I dealt with many wonderful people inside of the dealership and never had a problem until I refinanced my car and had During the purchasing of my car I dealt with many wonderful people inside of the dealership and never had a problem until I refinanced my car and had to speak with Eddie Brooks, a supposed manager of the dealership. I came to him with my paperwork to get my GAP refund, and was told it would take 60-80 days to get my refund. Well that was false, it should never take that long. After several weeks had passed I contacted Hyundai Finance, and inquired about the status of my refund. HMF told me they had not received any paperwork. I called Eddie back and was met with attitude when I told him what I was calling for. Eddie responded to my inquery in a smart alec way with "why are you calling me about it?" I called because he is the i dividual who stated HE would take care of it. I was told to contact Susan, which I did in person. When I contacted her, she had several people's gap refund she had to work on because Eddie was too lazy to take the paperwork upstairs. Apparently Eddie has an in-going problem of not caring about the consumer and thinks he's too high and mighty to help anyone. I hope no one else has to finance through HMF, otherwise you'll have to deal with major incompetence. More

Excellent experience. They took great care of providing me what I was looking for. Car was in excellent condition when I drove away. Received follow up call. experience. They took great care of providing me what I was looking for. Car was in excellent condition when I drove away. Received follow up call. More

St. Augustine Hyundai Rocks!!! The customer service was phenomenal. Agent Dan De Almeida was courteous and charming. His personality and knowledge was a defining factor of the purc The customer service was phenomenal. Agent Dan De Almeida was courteous and charming. His personality and knowledge was a defining factor of the purchase. Financial Manager Jimmy helped me get the right price for the vehicle I needed. I would and will highly recommend both Dan and Jimmy and the rest of the Hyundai of St. Augustine family. More

Great Dealership, Paul Smathers is wonderful! We have purchased several cars from Paul Smathers and will continue to do so with him exclusively! He is a wonderful representative for the professio We have purchased several cars from Paul Smathers and will continue to do so with him exclusively! He is a wonderful representative for the professionalism of the dealership and continues to offer amazing customer service! More

93 year old and his used car Bought a used car here last Friday for my 93 year old dad 😃😱😃. Paul was the nicest guy we could have delt with. Car is fantastic, service fantastic Bought a used car here last Friday for my 93 year old dad 😃😱😃. Paul was the nicest guy we could have delt with. Car is fantastic, service fantastic, and Paul was awesome. Thanks for making the buying process so easy for my dad. He really needed that kind of treatment and respect. 😎👍. More

Car buying Experience This is my 2nd New Hyundai bought from this dealership.Each time it has a total relaxing and confident experience for us. I would highly recommend thi This is my 2nd New Hyundai bought from this dealership.Each time it has a total relaxing and confident experience for us. I would highly recommend this dealership to any of my friends looking to buy a new vehicle. More

2017 Santa Fe Ultimate This is my first Hyundai and first time visiting a Hyundai dealership. I wanted a specific car in a specific color and Leon Levit went over and above This is my first Hyundai and first time visiting a Hyundai dealership. I wanted a specific car in a specific color and Leon Levit went over and above to get me the car I wanted! The whole process was easy and seamless. I would highly recommend Leon Levit and Hyundai of St. Augustine. More

Another Excellent Service Experience From 7/2012 to this day I have purchased and/or leased 3 new Hyundai cars from this dealership so I have extensive experience with all aspects of the From 7/2012 to this day I have purchased and/or leased 3 new Hyundai cars from this dealership so I have extensive experience with all aspects of the operation. This most recent service entailed an oil change, rotate/balance tires and an engine control update. I always wait and this time I was in and out in 1 hr. 45 min. A typical oil change usually takes 1 hr. or less. I don't think it could be much better that that and I have always thought their service prices were fair and reasonable. Although I have never had an unacceptable experience with this service dept. I recognize that perfection doesn't exist and people will have bad days and there will be some undesirable experiences from time to time and in these cases I strongly suggest the customer bring any issues to there attention as I believe they will try their best to make it right. I have always found all personnel to be courteous and competent. More

Great People I went in looking for a car to drive right away and that's what I got. The staff were awesome with their suggestions and very personable. They are fri I went in looking for a car to drive right away and that's what I got. The staff were awesome with their suggestions and very personable. They are friendly and very respectful of you as a customer. I was helped by Jose and Michael and they were a great team. Great place to try if you want a great vehicle and a fun no pressure atmosphere. More

Fast and just what I wanted I called ahead and when I got there Daniel already had my car of interest ready to go. The trade in process was quick and easy and they got my payment I called ahead and when I got there Daniel already had my car of interest ready to go. The trade in process was quick and easy and they got my payments right where I needed them! Definitely will go back to buy in the future and recommend to friends and family! More