Hyundai of San Bruno

I went in for a manufacturer's recall software update on the charging port on my Ioniq-5. When I made my appointment five days ago, I told them I'd be waiting because I live pretty far away. I arrived 5 the charging port on my Ioniq-5. When I made my appointment five days ago, I told them I'd be waiting because I live pretty far away. I arrived 5 minutes early so they wouldn't have to wait for me. I then waited 45 minutes for the service rep to review my reasons for the servicing, and was then informed that the car would be ready at 4:00 pm, about 7 hours later! I reminded the rep that I told the scheduler on the phone that I would be waiting. The rep said he was just "updating" me on the time! I told him what I thought he should do, then reclaimed my key and left. The last two times I went there they showed the same lack of punctuality, poor organization and don't-care attitude, and I've heard of other people with the same experiences. So it's a chronic problem. Could this auto service department have any less respect for their customers, and do they deserve repeat business? No. I'm going elsewhere for service unless it's an emergency. More

🚨 Warning to Potential Car Buyers! 🚨 I recently had a very disappointing and unprofessional experience with CardinaleWay Hyundai of San Bruno after purchasing a Hyundai IONIQ 5. De 🚨 I recently had a very disappointing and unprofessional experience with CardinaleWay Hyundai of San Bruno after purchasing a Hyundai IONIQ 5. Despite their promises of "developing outstanding relationships where everybody wins," my experience has been anything but that. After completing a customer satisfaction survey, I received a hostile and accusatory message from one of their salespeople, accusing me of lying on the survey and claiming that I had "screwed" them over. This kind of treatment is completely unacceptable, especially after making such a significant purchase. I’ve tried multiple times to contact the General Manager and even reached out to their parent company, Cardinale Automotive Group, but have received no response. Additionally, I contacted Hyundai Corporate Customer Care, and despite documenting my complaint, I have yet to see any action taken. It’s incredibly hurtful to be treated this way after spending so much money on a vehicle. The lack of accountability and response from the dealership and Hyundai Corporate is alarming. I am sharing this to warn others and to urge CardinaleWay Hyundai of San Bruno to address this issue and ensure no other customers have to endure similar treatment. #CustomerService #Hyundai #CardinaleWayHyundai #HyundaiIONIQ5 #ConsumerRights #BadExperience #AutomotiveIndustry #CustomerFeedback More

READ BEFORE PURCHASING A VEHICLE HERE - STAY AWAY: I strongly encourage you to reconsider purchasing a vehicle from this dealership, and frankly from the entire Cardinale Auto Group. TLDR; the dealer strongly encourage you to reconsider purchasing a vehicle from this dealership, and frankly from the entire Cardinale Auto Group. TLDR; the dealership accepted (and sold) my trade-in vehicle and now refuses to pay me for it while claiming they have no record of the vehicle. This issue has been escalated to the San Bruno Police Department. All of the staff members I worked with during my original purchase, including the GSM of the dealership, no longer work at the dealership. Current staff can not be bothered to help me solve this and have lied to my face on multiple occasions, including insinuating I am personally trying to do something illegal as well as claiming the old dealership staff paid me cash for my vehicle. So many lies, hard to track them, the current GSM goes by the name of Ammal (sp?) and fits the sleezy car salesman stereotype to a T. Calling me "bud" and telling me "my word is as good as gold" and then just lying to my face. I wouldn't buy a car from him or this dealership if it was offered to me for $1. On August 20th, 2023, my wife and I purchased a used vehicle from this dealership (a 2022 Honda Accord Hybrid). Our transaction was handled by Salesman Raj (Suraj Vishwakarma), Finance Director/Sales Manager Rob (Roberto Martinez) and briefly by another Sales Manager named Hameed Safi. I also now understand that Rob was working with General Sales Manager Tony Behari on this transaction. ALL OF THESE EMPLOYEES NO LONGER WORK FOR THE DEALERSHIP. During negotiations for this purchase we also expressed interest in trading in our current vehicle. After some back and forth we decided to not include our current car in the core deal (as I didn't have the title with me) but that the dealership would still like to purchase the vehicle from me separately for the same $2,500 we discussed as a trade as soon as I had the title. We were also told it would be totally fine to leave the vehicle at the dealership that day and the already had they keys (common car salesman trick of keeping the keys to the old car in their hand and the new car in your hand). A couple of weeks later (after constant communication with my salesman and the finance manager of the dealership) I brought in the title (wound up having to get it retitled with the DMV causing the delay) and signed a release of liability with the same finance manager Rob who I had continued to communicate with. He was busy, I did not get any paper work in return, receipt, etc. This is 100% my fault and was stupid, I know. But, I'm standing inside of a major car retailer that is a member of a billion dollar a year auto group, I assumed I had at least a TINY bit of trust (wrong) and could leave them in charge of my meager $2,500 trade-in. After I dropped off the title I proceeded to communicate with this same finance manager Rob for approximately 4-5 weeks, he was always "working on it" or "checking with the boss" on something and then finally last Saturday (November 11th) he calls me and tells me he no longer works for the dealership and that I would need to deal with the dealership itself to get my money. In a state of shock, I call the dealership directly and speak with a Sales manager named Liz, she says she will look into this and call me back (she does not). I call again, she says a manager named Ammal will be calling me. Shockingly, Ammal does not call. I call again and talk to Ammal, he assures me he is looking into this. He says he will text me and we'll figure out a time I can come in to speak to him. Nope, no call back. I call him again and ask when we can discuss in person, he suggests Saturday (yesterday November 18). I go in and he makes me wait around for an hour off and on before finally accusing me of doing something improper and telling me there is nothing he can do. The single worst customer service experience I’ve ever had. I immediately went to the San Bruno Police Department next door. Stay away from More

Friendly and informative associates. Leryssa was awesome, extremely helpful, hearing our concerns and helping us get to the numbers we needed. Mike and Lindsey were really patient with o Leryssa was awesome, extremely helpful, hearing our concerns and helping us get to the numbers we needed. Mike and Lindsey were really patient with our requests and thoroughly explained answers to any questions we had. Overall a great experience and looking forward to my next Hyundai purchase!! 👍🏽😁 More

The 2023 Hyundai Tucson SEL is a fantastic car that blends classy looks, powerful performance, and cutting-edge technology in a reasonably priced and highly functional package. A distinctive front gril blends classy looks, powerful performance, and cutting-edge technology in a reasonably priced and highly functional package. A distinctive front grille and eye-catching LED lighting draw the viewer's attention to the strikingly contemporary and streamlined external appearance. The inside is roomy and pleasant, and it offers abundant materials and cutting-edge amenities like a touchscreen infotainment system and a digital instrument cluster. More