Hyundai of Pharr

This was, by far, the best experience I've had buying and shopping for a car. I am a VERY picky shopper, ESPECIALLY when it comes to a long-term investment of my hard-earned money. In this review, I've inc shopping for a car. I am a VERY picky shopper, ESPECIALLY when it comes to a long-term investment of my hard-earned money. In this review, I've included my first impressions of the dealership, the customer service of the employees, and my overall experience in buying a car here. When I walked in, I noticed right away that the facility is clean and spacious, and the environment overall is modern and welcoming. There are plenty of comfortable chairs to sit in, a tv with local channels, and a receptionist who was courteous and helpful. I would have preferred more of the employees passing by to ask if I needed help. But some people like that, and some don't. Now, if you go to Frank Smith Hyundai in Pharr, ASK FOR DAVID RODRIGUEZ! I definitely lucked out. He is the friendliest, most couretous, and most helpful car salesman I've ever encountered. If I needed anything at all, he was very accomodating. He seemed very honest in his answers. There was little to no pressure on making a sale, and he was very informative. If he didn't know the answer right away to one of my questions, he made sure to find out in a TIMELY manner. It was obvious he is there to work for the customer's satisfaction. It was also obvious that he usually had several other customers, and yet he still made time for everyone, and he still made time to sit and talk with me, call me, and email me. I found this extremely encouraging to buy my vehicle from this dealership, because it showed me that David Rodriguez knows that EVERY customer is valuable and should be treated with absolutely the highest courtesy and respect, in a timely manner. I just can't say enough good things about Mr. Rodriguez. Thank you! The sales manager, Julio Martinez, was also very helpful and courteous. I'm very picky when it comes to long-term investments, and he was also very patient. We worked out a terrific price. I am realistic and know that car dealerships are a business. They need to make money to keep selling cars. But my impression is that these guys are not about ripping you off at every turn... They are more about gaining your trust through terrific customer service, and giving you a fair price that is realistic, yes, but still good for you. This also included my trade-in, by the way. Alex Cortez was helpful when I finally decided to sign the paperwork. It felt slightly rushed at times, but he patiently answered any questions I had about the paperwork. Still overall a courteous and helpful experience. I should mention that I took several days to make the decision to buy my car from here. I took my time to research prices online and at other hyundai dealerships. David and Julio welcomed my questions and price negotiations every time, and were very patient. Again, I do not take this kind of purchase lightly. I work hard for my money, and I want to know that I am getting the best deal possible, as well as the best customer service possible. Frank Smith Hyundai provided exactly that. Thank you! More

Frank Smith employees were very friendly and attentive to me and other customers alike. They were prompt in showing a vehicle and allowing for a test drive. They are well versed and can articulate all the f me and other customers alike. They were prompt in showing a vehicle and allowing for a test drive. They are well versed and can articulate all the features for the the vehicles and any questions I had regarding the financing portion of the car sale. I have and will continue to recommend Frank Smith Hyundai. Thank you . More

Our sales person Genaro Davila was a very repecful & courteous he answered all our questions about the car he was very knowledgeable over all my wife & I are very pleased with Genaro.Julio Martinez expl courteous he answered all our questions about the car he was very knowledgeable over all my wife & I are very pleased with Genaro.Julio Martinez explained to us the cost of the car & our tradein. Marisol Aranda worked hard to get us the best possible financeing .Even after the sale any employee at the dealership is ready help or answer any questions or consern. More

David Rodriguez greeted me with promptness as my wife & daughter were looking for an economical vehicle. We saw and test drove the Hyundai Tucson which we really liked. David was helpful in answering all & daughter were looking for an economical vehicle. We saw and test drove the Hyundai Tucson which we really liked. David was helpful in answering all of our questions. We never felt pressured and David has a great personality which made the vehicle search a pleasant experience. When we decided to buy the 2012 Tucson we spoke to Ivan Nava, Sales Manager. He explained all the buying options and wanted me to feel comfortable with the price and payment. Ivan Nava & Luis Galvan were patient with me since buying a vehicle is a "Big" investment. After talking it over with my wife and daughter we decided the offer made on the vehicle was the right price for us. In the final stage we met with Alex Cortez, Finance Manager. He went over the warranties and other buying options which we could purchase. We never felt he was rushing thru the process since it was well over closing time. He reviewed with us the details of the final price, payment amount & due date. He made the final stage of our purchase a great experience. I definety would recommend Frank Smith Hyudai to my family and friends. Thank you!! More

I went there to purchase an owners manual. I waited twenty minutes for the parts guy. They paged him three times. When he showed up he was surley, "What doya need"?. When I ask for the book he says "I' twenty minutes for the parts guy. They paged him three times. When he showed up he was surley, "What doya need"?. When I ask for the book he says "I'll go check". While he is gone I am wondering what that computer on the desk is for, paper weight I'm thinking. He comes back in ten minutes and say's, "We don't have it in stock. If I order it today it will take seven to ten days and costs $25.00. This is the book that comes in the glove box of the car when its new. I was seeking a 2010 version. I told him thanks but no thanks, it's free on the internet, just not as convienant. More

Went to purchase a sonata and was lied to during the financial signing of my contract. Alex finance manager stated that gap insurance was only sold in a dealer platinujm package and could not be sold se financial signing of my contract. Alex finance manager stated that gap insurance was only sold in a dealer platinujm package and could not be sold seperatly under any circumstance. I asked 3 times during the signing over and over cause I was not interested in any extended waranty only gap, but the answer was no every time. Next day after I called to speak to store manager alex invited me back to let me and my wife know that we can cancle the extended warranty at any time and just keep the gap but payments would remain the same. And knownly before we could arrive to the dealer ship he sent off my contract as to devert me from cancling everything. DON'T SHOP HERE. Go to the many hyundai dealers in the lower rio grande valley, tx. I will never purchase any vehicle from here, nor recommend there services to anyone. P.S. he said he felt bad so he first oil change was on him... More

We purchased our new 2012 Hyundai Elantra today. Sales associate (David) was friendly, knowledgeable, and professional. Floor manager (Daniel) was reasonable when negotiating the price. Finance Manager ( associate (David) was friendly, knowledgeable, and professional. Floor manager (Daniel) was reasonable when negotiating the price. Finance Manager (Alex) did a great job explaining all the warranty and financial details. They never pressured us to buy. They answered all our questions and made the experience as pleasant as possible. I would definitely recommend Frank Smith Hyundai. More

Excellent dealership! Found EXACTLY the vehicle I was looking for and great customer service! Very happy with my purchase. I highly recommend Frank Smith Hyundai for sales and service to anyone. :) looking for and great customer service! Very happy with my purchase. I highly recommend Frank Smith Hyundai for sales and service to anyone. :) More

My wife and myself went to Hyundai next door to Toyota looking at vehicles with every intention not to make a purchase. We met Mario who was very professional and did not mind spending a couple of hours w looking at vehicles with every intention not to make a purchase. We met Mario who was very professional and did not mind spending a couple of hours with us while we browsed the selection of Hyundai/Toyota vehicles even though he knew we were only there with the intent of leaving without a vehicle purchase. We came across the tundras and he was very knowledgeable about the different tundras and when we found the one we liked we actually sat down and discussed numbers with Luis who also made us feel like we were in great hands. He got us maximum money for our trade, which is when my wife and I knew we were going to make the purchase and while we were finishing up the paper work Mario was getting the vehicle washed and ready for us to drive off the lot. My wife and I were extremely happy after this vehicle purchase not only because of the type of vehicle we purchase but because of the customer service that was shown by the staff of Hyundai/Toyota. We will be loyal customers of not only Toyota but of the sales team as well. We will definitively recommend this location to our friends and family. More