Hyundai of Petaluma

Excellent shopping experience Nate, the sales rep I worked with, was phenomenal. He was courteous, informative, respectful, and professional at all times. He made the entire experi Nate, the sales rep I worked with, was phenomenal. He was courteous, informative, respectful, and professional at all times. He made the entire experience wonderful. More

Second key necessary I didn't receive my second key, the dealer told me it would only be 10 dollars to get one made, no way, more like 60. I think the dealership should ma I didn't receive my second key, the dealer told me it would only be 10 dollars to get one made, no way, more like 60. I think the dealership should make this right. What do you think?? More

Went above and beyomd Very personable and walked me through each step.Brought me my car on their own time so I could meet rental car deadline on a Sunday.Very attentive to Very personable and walked me through each step.Brought me my car on their own time so I could meet rental car deadline on a Sunday.Very attentive to car maintenance and questions.Would buy again from this dealership. They worked hard to get me the car I wanted. Sales stay in touch as well. More

Helped solve a problem without selling me anything. Service was excellent. They fit me into their schedule and were very helpful in diagnosis and suggesting alternative vendors to fix a problem that the Service was excellent. They fit me into their schedule and were very helpful in diagnosis and suggesting alternative vendors to fix a problem that they recommended would be too expensive for them to fix with factory replacement parts. Trustworthy and ethical. Much appreciated. More

Great experience even better people I had to have my car serviced. So I took it to Petaluma. When I called they were extremely nice and knowledgeable. After we set up a time. They took m I had to have my car serviced. So I took it to Petaluma. When I called they were extremely nice and knowledgeable. After we set up a time. They took me vehicle and quickly arranged for a rental so that I could get back to work and not sit around all day. I thought that they would have it for a couple of days due to parts being ordered. But they called and had it ready for me that same day. I was very pleased with the customer service and car serviced I received from Petaluma Hyundai. I will definitely be using them again in the future. More

Regular service Michael in the Service area was efficient and friendly and wrote up my service order promptly. I asked for a ride home and it was provided by a very f Michael in the Service area was efficient and friendly and wrote up my service order promptly. I asked for a ride home and it was provided by a very friendly young lady. Within the hour, Michael called to tell me my car was ready and he was sending a driver to bring me to the dealership to pick up my car. Soon after a very nice young man picked me up and took me to pick up my car. Michael greeted me at the door, explained the services done on my car and walked me to the receptionist. Overall a very pleasant experience beginning to end. More

Horrible response time and won’t fix issues We have struggled for several months now trying to get a repair done under warranty and it’s still not done. They were supposed to contact us when the We have struggled for several months now trying to get a repair done under warranty and it’s still not done. They were supposed to contact us when the parts were in and we are the ones that are constantly needing to make contact with them. While waiting for them to fix it, the original warranty ran out and now we are struggling to get it repaired because they have drugged this out for too long. We have the extended warranty which should still cover it but we still can’t get them to respond. It seems as if they would like us to forget about the whole thing. More

These guys are great I would like to say all the guys at Hyundai of Petaluma we’re fantastic. Super nice very professional and a pleasure to deal with. I got what I wanted I would like to say all the guys at Hyundai of Petaluma we’re fantastic. Super nice very professional and a pleasure to deal with. I got what I wanted and will definitely be buying my next vehicle from them !! More

Never disappointed😊 I have been a client of Petaluma Hyundai since they open years ago and I am always a big FAN the service people are fantastic ( Nick and all) as well I have been a client of Petaluma Hyundai since they open years ago and I am always a big FAN the service people are fantastic ( Nick and all) as well as the sales people Great job and very friendly team More

dishonest salespeople My spouse and I visited Petaluma Hyundai on March 24, 2018 with the intent of purchasing/leasing two 2018 Hyundai Ioniq Hybrid Plug-ins. My wife did p My spouse and I visited Petaluma Hyundai on March 24, 2018 with the intent of purchasing/leasing two 2018 Hyundai Ioniq Hybrid Plug-ins. My wife did purchase/lease one of the stated vehicles on Saturday, March 31st, I did not have the same success. Some of the story is intertwined but there were separate incidents. Mine was the more severe of the two and should be duly reported as an exceptionally poor business practice bordering on fraud and elder abuse, the hoodwinking is as follows: The dealership, Petaluma Hyundai, an operating unit of the Avante Auto Group, falsely stated that we had come to an agreement to purchase two Hyundai Ioniqs. I was going to trade my 2016 Fiat 500X and lease a 2018 Hyundai Ioniq Hybrid Plug-in. The typical back and forth negotiations occurred. The resale value on my mint Fiat 500X was soft but acceptable to Nick Mahurin, the Product Specialist and also Joshua Switzer, the Sales Manager. I am a 70 year old male (possible elder abuse?) so this is not my first rodeo; however, I have never been outright lied to or duped before in a vehicle transaction like I was with Petaluma Hyundai's staff. I was out-and-out premeditatedly lied to by Nick Mahurin with regard to 1) both vehicles being ready for purchase at the dealership when we arrived, 2) that although there was a price spread between the trade in and the new vehicle, the lease price would be $300/month for each, and 3) the silver colored vehicle that I selected was at the dealership and ready for purchase/lease. Only one vehicle was at the dealership and that was my wife's selected vehicle. Texts between Nick Mahurin and me confirm the lease price of $300/month for each. My selected vehicle was not at Petaluma Hyundai but, rather, at Avante Auto Group's dealership in Serramonte; and that dealership would not give up the chosen auto to its sister dealership. I was not offered any other vehicle as a substitute or to go to Serramonte Hyundai and consummate the transaction there. I was left hanging with nothing, with no excuse other than Serramonte saying "no" period. I surmise that the three individuals involved: Nick Mahurin, Josh Switzer and Ken Lindley were in cahoots in this clandestine back room deal, knowing full well that they got one sale and let me hang. This is a true "bait and 'no' switch" deal with the premeditated thought that they could hoodwink an older man and get away Scott-free; in essence, total collusion. I would never, ever suggest or recommend anyone in their right mind to visit Petaluma Hyundai as this organization is managed by scoundrels who have neither ethics nor integrity. This is exactly why, in general, vehicle dealerships have such a poor reputation and Petaluma Hyundai exemplifies that absolutely horrid but justified reputation. The Hyundai name is tarnished even though the vehicles are well made and competitively priced. More