Hyundai of North Charleston

Purchase a new car Santa Cruz, after signing the papers went out to get my car asked where the floor mats were and was told that it didn't come with any. Called Hyundai and they said they didn't know of an went out to get my car asked where the floor mats were and was told that it didn't come with any. Called Hyundai and they said they didn't know of any cars going out without car mats. Made several calls to the general manager of the dealership and has yet to call me back. I would never use this dealership again and if you're looking for a Hyundai head to Columbia. These people don't take care of you once they sell you a car More

I would advise people NOT to buy a Hyundai based alone on the Service Center at this location. The nearest other Services Center is Myrtle Beach or Hilton Head. My car buying experience was great. The “af on the Service Center at this location. The nearest other Services Center is Myrtle Beach or Hilton Head. My car buying experience was great. The “after”, when you have to deal with the Service Center, is when you wish you had researched the Service Department. My first experience with the Service Department is when I brought my four month old vehicle in to be seen for the paint warranty (huge pieces flaking off after one trip on the highway). I was spoke down to by the service manager and told that if I wanted to see if it was a manufacturer’s defect I would have to take it to a collision shop, at my expense, to have the paint tested. He was rude and condescending. I left and called Hyundai Customer Care. They informed me that I could take it to the Hilton Head, or Myrtle Beach location, with no charge to myself. The Service Manager never mentioned these options. Today I arrived at the Service Department at 12:45 for a 1:00 appointment (oil change/tire rotation). I overheard numerous people complaining about their wait (2-4 hrs) without being given an update. I spoke with a gentleman who had been waiting two hours for a scheduled maintenance (oil change/tire rotation) and was just told it would be another hour when he spoke up. I went and asked about my vehicle (1:30) and was told that one worker didn’t show up (that worker must do the majority of work at this location). I asked why I wasn’t called or told at check in that they were running 3 hours behind and the worker shrugged her shoulders. She then went to check and said my vehicle was being taken back and should be ready in a hour. I do not understand the lack of organization in this Service Department. They have an abundance of workers that could call and reschedule appointments or at least give clients a heads up when they check in. More

We are from out of town and were involved in an incident that caused us to blow a tire. They were fantastic; got in as emergent and even had someone drop us at a nearby restaurant as we had not eaten all da that caused us to blow a tire. They were fantastic; got in as emergent and even had someone drop us at a nearby restaurant as we had not eaten all day. Special shout out to Thomas, Tonya Lee, and Ashley More

I left my car to be fixed there and I've been on foot for two months, they say they don't have a car available to borrow and they also never give me an answer when I'm going to get my car two months, they say they don't have a car available to borrow and they also never give me an answer when I'm going to get my car More

Made appointment for oil change and tire rotation. It still took three hours to get the work done....ridiculous. No update from service rep during the whole process...no explanation for the delay un It still took three hours to get the work done....ridiculous. No update from service rep during the whole process...no explanation for the delay until I went up to ask and Marvin's response was it shouldn't be much longer. I have always received great customer service here. I won't make the drive here again More

Ashley McGhee is the best. She went above and beyond for me. Thanks so much🥰🥰💯 She went above and beyond for me. Thanks so much🥰🥰💯 More

Employees do not care about customer or how badly they make the dealership look. You can call every 5 minutes for the entire day and have no one answer. Leave a voicemail? No response. My car was dropped make the dealership look. You can call every 5 minutes for the entire day and have no one answer. Leave a voicemail? No response. My car was dropped off for a simple service which turned into waiting for parts on order (for something that should be bench stock)… and it was never ordered. Was told “car will be ready tomorrow” 3 times. No loaner vehicle was available and they had my car 17 days. More

They sell broke cars for high prices after only a few months your car will break do boy buy a car from here months your car will break do boy buy a car from here More

I had tried for months to purchase a Kia electric car on line to be shipped to me. Time after time, I got no support from any of the dealers I had contacted including two times cars being sold from under m line to be shipped to me. Time after time, I got no support from any of the dealers I had contacted including two times cars being sold from under me while I was in the process of sending in money for the purchase. It was all turned around when a vehicle at North Charleston caught my eye. Not only was the salesperson, Thomas Conlon, incredibly helpful and supportive in the purchase but the dealership itself helped to expedite the purchase with no snags. I am very grateful for their help. More