Hyundai of North Charleston

Took my 2022 Tucson for scheduled oil change and tire rotation. Percy was wonderful! He kept me informed about the status of the service, and advised me about maintenance so that I feel more secure about rotation. Percy was wonderful! He kept me informed about the status of the service, and advised me about maintenance so that I feel more secure about driving the long trip to New Orleans. Excellent Service Department. Thank you. More

I bought my first new car from Hyundai north charleston from an absolutely wonderful associate Named fredick wright. I would like to start by completely acknowledging the amazing service he has provided. I from an absolutely wonderful associate Named fredick wright. I would like to start by completely acknowledging the amazing service he has provided. If it weren't for him, I'm not sure half of these things would've been completed. My first encounter with the service department occurred when I had my first oil change on my 2022 venue limited. My car was returned to me with 2 paint dings on the driver and passenger side door handles. The service manager stated that it couldn't possibly be from them and then rubbed out the paint scuffs. That same manager was then fired apparently a little later on. This was january of 2023. Fast forward to October 2023. I was getting my second oil change when Freddy showed me the new 2024 kona Limited (awd) . I fell in love and traded the venue that day. The service manager gave me a great deal and again Freddy was amazing. The finance department however, misplaced my loan documents and I had to pay for 2 more months on my Venue for November and december 2023 while I did not own it. They promised I would get my money back in full. It took them 2 months to sort out the documents just to have us completely resign on december 28th 2023. Which was incredibly stressful. I felt like I was driving a car I didn't own and that I was going to have to make two car payments. It is now february 8th and I still haven't received a refund for my $760 that I paid. Now while I think that is quite the disaster in itself, it gets worse. My grandmother fell ill and was going to pass. She lives in Kentucky 600 miles away. 02/05/2024 I had a day off and drove up to service seeing if they'd be able to check out my back right tire because I was sure it had a nail in it. Sometimes it would drop or seem to slowly leak way more than the others. It was at 25 psi and the others at 31. Percy, a service advisor, came up to me and asked what I was in for. When I explained to him the situation he promptly and sternly stated that it was because of the cold weather we had recently. I told him it wasn't the first time I've had to put air in that tire only. He then tried to explain how the weather works and that I was wrong. He put air in all my tires and told me I was good to go. He made me incredibly uncomfortable. Knowing I had a 1200 mile round trip through the mountains coming up. I messaged my salesman Freddy for some advice. He was at his desk and told me to come talk to him. He was also upset with the interaction I had and spoke to the manager. The manager of the service department set me up with a new adviser. My new advisor was Vincent who was kind. Had a tech check out my tire only to find a nail in the sidewall/shoulder of the tire. Which is dangerous. If I had listened to Percy I might've gotten hurt during my drive and ruined my brand new car. The cost was $288 for the tire and it took 3 hrs to even be looked at. 02/06/2024 I had to come back the next day to put the tire on because they didn't have one in stock. While talking to the service manager about my experience he looked at my file only to find that my tire warranty wasn't applied and refunded me $150. It doesn't end there. After another 2 hrs i was able to have my tire put on and leave. Then a warning light came on. "Tire Pressure monitoring System Error". 02/07/2024 I called the service department and Vincent told me he was sorry and that they should've informed me the technician broke my TPS monitor on the rim during the tire replacement and that they already ordered the part and it'd be in later this week. So I have to go back again. March 15th I was told the check was in the mail for part of the money that needs to be refunded. (As I am writing this it is 03/23 and I haven't received it) Fast forward to March 21st my tire pressure monitoring system was finally fixed. The part had came in awhile ago but no one notified me. More

This is an updated review. Please steer clear of this dealership. I had went in for a FULL SYNTHETIC oil change on the 11th, my service advisor Percy came and got me about Please steer clear of this dealership. I had went in for a FULL SYNTHETIC oil change on the 11th, my service advisor Percy came and got me about an hour into my service to explain my vehicle needed a variety of services. Including, brake fluid, coolant, injector service, and fuel induction service. I asked for proof of my valves being "caked with carbon" but he said that he can't provide that as I am not allowed back where my car was. I also asked if these were mileage recommendations or if the technician saw that this was wrong with my car. Percy assured me that the technician had the car apart in the back at that moment. I declined all services besides the oil change because I knew that these services were NOT needed. I was checked out, and I left. About 15 minutes later I turned around because my paperwork showed that it was a synthetic blend. I drove back into the service lane and spoke with Percy, and he said "they both come out of the same barrel, that is how the service technician put it on the ticket, there is full synthetic in your vehicle." I left, knowing this was a lie and I called back in to speak with the service manager. It took multiple attempts, ranging from phone calls, voicemails, and text messaging for the manager to call me on Friday morning, the day I was leaving Charleston to return home from vacation. I had let him know that my car was making a whistling noise under acceleration, which did not happen before. As I stated before, Percy told me that the car was apart in the back so I figured something was just not put back on right as the whistling fluctuated with the engine RPMs. I was told to come in and he would "take care of me", I went in and the manager didn't even come out to talk to me, he just told the person that was checking me in to speak with Percy, my service advisor. Percy made me authorize a $200 diagnostic charge, he said if it was something they did, they would take care of it. I had no choice because I didn't want to damage the engine as I was about to drive over 3 hours back home. About an hour in, Percy came and got me and he noticed my first review on Google, he was upset that I did not give him a chance to "make this right". I then replied, "I turned around and you told me that the oils came out of the same barrel." The technician that was working on my car was standing right there and immediately debunked what Percy said by saying, "No, they come out of two separate barrels." Percy then said "Oh, I will take care of switching out the oil for you." The technician requested that he ride with me to diagnose further and get more information, which I complied. I was explaining to the technician my reasoning as to why I thought something wasn't put back correctly, by explaining that Percy told me that my car was apart, I also showed the technician the paperwork which showed all of the services I had declined on the bottom. The technician said that they do not take the car apart, it is all mileage based. I was quite angry with this because I was about to pay $248 for a diagnosis under false context. I paid, left, and the service manager said nothing to me and Percy asked me to change my Google review. The technician was a good guy and was being honest with me which I greatly appreciate. This is a fishy dealership all together and I will be opening a case with Hyundai Motor America. More

I visited Hyundai in North Charleston on December 21, 2023, with no headlights in my car; all went out simultaneously. Percy assisted me, and on January 8, 2024, I returned for the same issue. Percy ment 2023, with no headlights in my car; all went out simultaneously. Percy assisted me, and on January 8, 2024, I returned for the same issue. Percy mentioned if it's a bulb issue, it's covered, but if the assembly is faulty, there's an extra $200 charge. Given my recent visit in December, it's concerning they didn't check the assembly then, charging me $300. It feels unjust to return so soon for additional payment. Despite leaving a message for the service manager, there's been no response, and I just had my lights redone less than two weeks ago. I've made multiple calls today (1/10/24), leaving messages for Aaron, but no one has returned my calls. Attempts to reach Percy through calls and texts have gone unanswered. I am determined to be heard, even if I have to contact the corporate office. It feels unjust to be charged extra for a service that wasn't done correctly, especially when Percy expressed concerns about the previous fix on 12/21/23. I shouldn't have to pay an additional $200 if the initial diagnosis was accurate. More

Service at this dealership is a joke. Had my lease vehicle there for an oil and filter change. When I got it home I realized the antifreeze was almost empty. Called the service manager a Had my lease vehicle there for an oil and filter change. When I got it home I realized the antifreeze was almost empty. Called the service manager and he said I didn't ask to have that checked. This isn't normal at other dealers. More

Percy at this location is a liar he is rude arrogant and very condescending. My car has a stop start system, at times the car shakes real bad and the dash lights start flashing the car seems like its about very condescending. My car has a stop start system, at times the car shakes real bad and the dash lights start flashing the car seems like its about to die. The car sounds like an older car trying to turn over. . ITS NOT THE NORMAL feature it's something else. No code comes up its a 2022.Percy tells me to turn off the stop start feature that's the only thing it could be they did not find anything wrong. Well why would I want to do that? If I wanted a car without that feature I would've purchased one. I asked for a manager he tells me she is going to tell me the something. Laura calls back and YES she tells me the same thing. She told me to take the car somewhere else. I tell her to send the Uber for me at 4 so I can pick up my car. At 226 Percy calls me back to tell me he is sending the Uber now because he was just advised they are closing at 3. Like anyone else I need my car and I do work. He then tells me they will be back on Friday.I will be filing a complaint with Hyundai Motors Customer Care team. This is the worst service department ever!!!! More

If you purchase a vehicle from them be prepared to be lied to. They don’t provide many of the complimentary services that the sales people tell you about. Their service department is in shambles. The lied to. They don’t provide many of the complimentary services that the sales people tell you about. Their service department is in shambles. The last oil change they forgot to put in the oil and my engine nearly ceased up while on the highway. Making an appointment means nothing to them. Expect to be forgotten about and wait four hours before they even start in your vehicle. Hyundais are great, buy them elsewhere. Update! I get a text saying I missed my appointment despite wasting five hours of my life there! I guess it’s Percy’s was if not allowing me to do the survey. They are comically incompetent! More

Hyundia is a decent car. But after you get your car and need service good luck especially if you end dealing with the service manager Aaron. He’s an arrogant smart xxx. Let’s But after you get your car and need service good luck especially if you end dealing with the service manager Aaron. He’s an arrogant smart xxx. Let’s just start with the most recent visits. I change my own oil and have done it since before I could drive (helping my father). Last Thanks Giving I went to change the oil. And there is a large cover that covers the engine compartment under the car to keep road debris and grim out of the engine area and supports the wheel well plastics. It has a small access hole in the middle you can remove to access the drain plug and oil filter so you don’t have to remove the entire cover like on previous models. So I take it off and notice oil leaking from the oil pan so I put the small cover back on and postpone the oil change and call Hyundia of North Charleston and make an appointment. Bring the car in on appointment date and leave it to get recalls done, oil pan looked at, fix the plastic foot rest near the parking brake that fell off and fix a slow leak in rear tire. The service rep. called and said Hyundia doesn’t cover oil leaks. I’m like since when does any car company not covered oil leaks while under factory warranty. He said he would see what he could do. So I called back a few days later because hadn’t heard anything back yet. And they informed me that he was no longer with the company (fired) and that they didn’t have our car and I insisted they did. A couple hrs went by and they called back and said they found it. And needed to know what it was brought in for so they could look at it and call back the next day. So next day comes and they say it’s covered and don’t know why the first guys said it wasn’t and would cover it. This repair would require them to remove the entire cover under the car that I talked about earlier. So about two weeks later I get a call saying it was done and could pick it up.I asked if they did a oil change with filter since they had to replace oil pan and the said yes. I also asked if the other things were finished and there answer was what other things. So I told them again what needed to be done. And they said they didn’t do tire warranty’s. My response was you sold it to me and have replaced one in the past. So they call back in about a week and said it was ready to pick up. I asked again about all items to be done. They said they didn’t know about foot rest or tire. And would check on it and call back. They called back and said the entire carpet would need to be replaced to fix it. I asked if they could just glue it on seemed like a waste to replace entire carpet just for that. So about a week later they called back and said they glued it on and fixed the tire, but the battery went bad while it was there and needed replaced. So I had to pay them to do that and finally got my car back after almost to the day a month after bringing it in, beginning of January. Fast forward to the end of July and 3020 miles later check engine light came on brought it in got the problem fixed and got them to do a inspection because we were getting ready to leave on a vacation with a long drive (South Carolina to Louisiana). They gave us some minor suggestions and we picked up the car. So i decided to do a oil change even though it was only 3000 miles and I usually do it at 5000 intervals. Got the car up and went under the car and the first thing that jumped out at me was there was no engine compartment cover the entire cover and all the bolts are missing. I was like oh xxxx no and called the dealership. So the Rep. couldn’t help so he had to send me to the manager of the service department AARON. Which from the beginning of the conversation was sarcastic. Saying things like how do I know if it was even there when it came in, how do I know you didn’t lose it in your drive way, I don’t know what you’ve done with it since it was here. I denied all his accusations.So I said your basically calling me stupid and a liar. His response was you said it not me More

If I could give less than one star that would be my rating.I scheduled my appointment for 12:45 today:When I arrived the young man sitting at the first desk was busy.I should’ve waited on him.The young rating.I scheduled my appointment for 12:45 today:When I arrived the young man sitting at the first desk was busy.I should’ve waited on him.The young lady at the second seat asked if she could help me.Sure I said .I told her I had an appointment and she got my name and looked it up.She said yes you do.Pull your car into the service area.I did.The guy came to my car and asked me what I was having done.Which I thought was strange since the lady told me to pull my car inside.Any long story short.I had been here for two hours so I got up to see what’s going on.I see my car in the back parking lot.The lady at the desk is acting baffled.xxx is going on.My car was never even looked at.I needed to speak to the manager I have been here for two hours are you kidding me.While I wait to speak to the manager another customer is talking to him.They wanted to charge her for factory recalls,really. This has to be a joke.Also another young lady has some missing keys?They had her vehicle for a month and now they can’t find her car keys!,,This place is a joke.The manager by the name of Aaron offers to change my oil now.Excuse sir what are you doing about my 2 hours that I spent in your lobby!,,Nothing!,,,Wow.I would not let you touch my car with a 10 foot pole.You are a terrible manager and I don’t know why Rick Hendricks still has you employed.It wasn’t until I got home that I realized where I remembered him from.He worked at another shop, still Rick Hendricks, and his employees broke my van door. I took it in to be serviced and they broke it.zit would not accept responsibility then and nor does he now.I will never take my car back to Hyundai of North Charleston ever again.Folks make the drive to Myrtle beach, savannah, Greenville or Hilton head.Do not and I repeat do not purchase or get service from this place.Mark my words you will be disappointed.Look at the reviews.Aaron could’ve easily made this a better situation but he did nothing. More

What a difference in this dealership! I was shocked at the difference in service and graciousness. I had to return due to a warranty issue(dreading it) and stepped into an amazing transfo I was shocked at the difference in service and graciousness. I had to return due to a warranty issue(dreading it) and stepped into an amazing transformation. Courtney and Ashley were incredible from start to finish. I noticed that the waiting customers were being updated on their wait times and everything was running smoothly.. I was so impressed with the difference that I spoke with a salesperson about upgrading my Tucson to a Palisade. I would definitely recommend this dealership and their service department. More