Hyundai of North Charleston

I visited Hyundai in North Charleston on December 21, 2023, with no headlights in my car; all went out simultaneously. Percy assisted me, and on January 8, 2024, I returned for the same issue. Percy ment 2023, with no headlights in my car; all went out simultaneously. Percy assisted me, and on January 8, 2024, I returned for the same issue. Percy mentioned if it's a bulb issue, it's covered, but if the assembly is faulty, there's an extra $200 charge. Given my recent visit in December, it's concerning they didn't check the assembly then, charging me $300. It feels unjust to return so soon for additional payment. Despite leaving a message for the service manager, there's been no response, and I just had my lights redone less than two weeks ago. I've made multiple calls today (1/10/24), leaving messages for Aaron, but no one has returned my calls. Attempts to reach Percy through calls and texts have gone unanswered. I am determined to be heard, even if I have to contact the corporate office. It feels unjust to be charged extra for a service that wasn't done correctly, especially when Percy expressed concerns about the previous fix on 12/21/23. I shouldn't have to pay an additional $200 if the initial diagnosis was accurate. More

Service at this dealership is a joke. Had my lease vehicle there for an oil and filter change. When I got it home I realized the antifreeze was almost empty. Called the service manager a Had my lease vehicle there for an oil and filter change. When I got it home I realized the antifreeze was almost empty. Called the service manager and he said I didn't ask to have that checked. This isn't normal at other dealers. More

Percy at this location is a liar he is rude arrogant and very condescending. My car has a stop start system, at times the car shakes real bad and the dash lights start flashing the car seems like its about very condescending. My car has a stop start system, at times the car shakes real bad and the dash lights start flashing the car seems like its about to die. The car sounds like an older car trying to turn over. . ITS NOT THE NORMAL feature it's something else. No code comes up its a 2022.Percy tells me to turn off the stop start feature that's the only thing it could be they did not find anything wrong. Well why would I want to do that? If I wanted a car without that feature I would've purchased one. I asked for a manager he tells me she is going to tell me the something. Laura calls back and YES she tells me the same thing. She told me to take the car somewhere else. I tell her to send the Uber for me at 4 so I can pick up my car. At 226 Percy calls me back to tell me he is sending the Uber now because he was just advised they are closing at 3. Like anyone else I need my car and I do work. He then tells me they will be back on Friday.I will be filing a complaint with Hyundai Motors Customer Care team. This is the worst service department ever!!!! More

If you purchase a vehicle from them be prepared to be lied to. They don’t provide many of the complimentary services that the sales people tell you about. Their service department is in shambles. The lied to. They don’t provide many of the complimentary services that the sales people tell you about. Their service department is in shambles. The last oil change they forgot to put in the oil and my engine nearly ceased up while on the highway. Making an appointment means nothing to them. Expect to be forgotten about and wait four hours before they even start in your vehicle. Hyundais are great, buy them elsewhere. Update! I get a text saying I missed my appointment despite wasting five hours of my life there! I guess it’s Percy’s was if not allowing me to do the survey. They are comically incompetent! More

Hyundia is a decent car. But after you get your car and need service good luck especially if you end dealing with the service manager Aaron. He’s an arrogant smart xxx. Let’s But after you get your car and need service good luck especially if you end dealing with the service manager Aaron. He’s an arrogant smart xxx. Let’s just start with the most recent visits. I change my own oil and have done it since before I could drive (helping my father). Last Thanks Giving I went to change the oil. And there is a large cover that covers the engine compartment under the car to keep road debris and grim out of the engine area and supports the wheel well plastics. It has a small access hole in the middle you can remove to access the drain plug and oil filter so you don’t have to remove the entire cover like on previous models. So I take it off and notice oil leaking from the oil pan so I put the small cover back on and postpone the oil change and call Hyundia of North Charleston and make an appointment. Bring the car in on appointment date and leave it to get recalls done, oil pan looked at, fix the plastic foot rest near the parking brake that fell off and fix a slow leak in rear tire. The service rep. called and said Hyundia doesn’t cover oil leaks. I’m like since when does any car company not covered oil leaks while under factory warranty. He said he would see what he could do. So I called back a few days later because hadn’t heard anything back yet. And they informed me that he was no longer with the company (fired) and that they didn’t have our car and I insisted they did. A couple hrs went by and they called back and said they found it. And needed to know what it was brought in for so they could look at it and call back the next day. So next day comes and they say it’s covered and don’t know why the first guys said it wasn’t and would cover it. This repair would require them to remove the entire cover under the car that I talked about earlier. So about two weeks later I get a call saying it was done and could pick it up.I asked if they did a oil change with filter since they had to replace oil pan and the said yes. I also asked if the other things were finished and there answer was what other things. So I told them again what needed to be done. And they said they didn’t do tire warranty’s. My response was you sold it to me and have replaced one in the past. So they call back in about a week and said it was ready to pick up. I asked again about all items to be done. They said they didn’t know about foot rest or tire. And would check on it and call back. They called back and said the entire carpet would need to be replaced to fix it. I asked if they could just glue it on seemed like a waste to replace entire carpet just for that. So about a week later they called back and said they glued it on and fixed the tire, but the battery went bad while it was there and needed replaced. So I had to pay them to do that and finally got my car back after almost to the day a month after bringing it in, beginning of January. Fast forward to the end of July and 3020 miles later check engine light came on brought it in got the problem fixed and got them to do a inspection because we were getting ready to leave on a vacation with a long drive (South Carolina to Louisiana). They gave us some minor suggestions and we picked up the car. So i decided to do a oil change even though it was only 3000 miles and I usually do it at 5000 intervals. Got the car up and went under the car and the first thing that jumped out at me was there was no engine compartment cover the entire cover and all the bolts are missing. I was like oh xxxx no and called the dealership. So the Rep. couldn’t help so he had to send me to the manager of the service department AARON. Which from the beginning of the conversation was sarcastic. Saying things like how do I know if it was even there when it came in, how do I know you didn’t lose it in your drive way, I don’t know what you’ve done with it since it was here. I denied all his accusations.So I said your basically calling me stupid and a liar. His response was you said it not me More

If I could give less than one star that would be my rating.I scheduled my appointment for 12:45 today:When I arrived the young man sitting at the first desk was busy.I should’ve waited on him.The young rating.I scheduled my appointment for 12:45 today:When I arrived the young man sitting at the first desk was busy.I should’ve waited on him.The young lady at the second seat asked if she could help me.Sure I said .I told her I had an appointment and she got my name and looked it up.She said yes you do.Pull your car into the service area.I did.The guy came to my car and asked me what I was having done.Which I thought was strange since the lady told me to pull my car inside.Any long story short.I had been here for two hours so I got up to see what’s going on.I see my car in the back parking lot.The lady at the desk is acting baffled.xxx is going on.My car was never even looked at.I needed to speak to the manager I have been here for two hours are you kidding me.While I wait to speak to the manager another customer is talking to him.They wanted to charge her for factory recalls,really. This has to be a joke.Also another young lady has some missing keys?They had her vehicle for a month and now they can’t find her car keys!,,This place is a joke.The manager by the name of Aaron offers to change my oil now.Excuse sir what are you doing about my 2 hours that I spent in your lobby!,,Nothing!,,,Wow.I would not let you touch my car with a 10 foot pole.You are a terrible manager and I don’t know why Rick Hendricks still has you employed.It wasn’t until I got home that I realized where I remembered him from.He worked at another shop, still Rick Hendricks, and his employees broke my van door. I took it in to be serviced and they broke it.zit would not accept responsibility then and nor does he now.I will never take my car back to Hyundai of North Charleston ever again.Folks make the drive to Myrtle beach, savannah, Greenville or Hilton head.Do not and I repeat do not purchase or get service from this place.Mark my words you will be disappointed.Look at the reviews.Aaron could’ve easily made this a better situation but he did nothing. More

What a difference in this dealership! I was shocked at the difference in service and graciousness. I had to return due to a warranty issue(dreading it) and stepped into an amazing transfo I was shocked at the difference in service and graciousness. I had to return due to a warranty issue(dreading it) and stepped into an amazing transformation. Courtney and Ashley were incredible from start to finish. I noticed that the waiting customers were being updated on their wait times and everything was running smoothly.. I was so impressed with the difference that I spoke with a salesperson about upgrading my Tucson to a Palisade. I would definitely recommend this dealership and their service department. More

Do NOT trust the service dept at this dealership. They lie about work they've done on your vehicle. Had my car there for 2 months for recalls and nothing that they said they did was done. Had the car They lie about work they've done on your vehicle. Had my car there for 2 months for recalls and nothing that they said they did was done. Had the car looked at by someone else and was told oil was dirty and fluid was leaking from the engine. I have filed a complaint with Hyundai Motors customer care. More

There is a short white woman in the service department who have several complaints. She has the poorest form of customer service. I recently called to set up an appointment because my vehicle had flood da who have several complaints. She has the poorest form of customer service. I recently called to set up an appointment because my vehicle had flood damage. I told the woman I needed to call her from a different phone because I could not hear her. She did not attempt to call me back, nor did she answer the phone from the number she called me from. I then got a call 15 minutes later from a sales person trying to buy my car back. My father just recently passed, and I was dealing with not having a vehicle. This was the most insensitive sh.t I've ever had to deal with. I filed a complaint against them an requested to speak to the GM of the dealership. More

I could not get a price quote for a simple oil change. I went to the honda dealer. Based on service at this location, I will never buy another Hyundai. I went to the honda dealer. Based on service at this location, I will never buy another Hyundai. More