Hyundai of New Port Richey - Service Center

Great service Very quick and great service from everyone,i enjoy the hospitality and the time i was there ,i would definitely recommend it to anyone ,thankyou Very quick and great service from everyone,i enjoy the hospitality and the time i was there ,i would definitely recommend it to anyone ,thankyou More

Incompetent Service Department Came in for the same problem multiple times and the issue was not resolved. They test drove my car with me and still don’t understand what the rattle Came in for the same problem multiple times and the issue was not resolved. They test drove my car with me and still don’t understand what the rattle noise is and where it’s coming from. I have asked for it to be checked several times at several different service appointments and they continue to tell me nothing is wrong. I’ve never heard my car make this noise until this year. They had my car for an entire week and everything they were supposed to do wasn’t even done properly. No quality control to check and see if everything they “fixed” was truly fixed. New issues: I had new sides and mesh piece installed on my sunroof....they gave me my car and told me my car was ready. I tested the sunroof and the mesh piece was disconnected... they installed it upside down.. I went inside and told them it’s still broken. They fixed it... I start driving and I hear a new rattle noise. I got to my house opened the sunroof and piece of plastic was sitting in the sunroof rolling back and forth causing rattle noise. They also installed a new black rubber trunk handle... the next day I open my trunk and I hear a rattle... there is clearly a piece of plastic broken inside my trunk that someone didn’t care to take out. I can’t even remove whatever is causing that noise. I don’t even want to take it to Hyundai new port Richey because I don’t feel like dealing with terrible service. Sometimes when I shut my car off I hear a different noise. It sounds like the engine or battery is failing. They still don’t know what the issue is what that as well. This is my second Hyundai car and after this one I don’t think I’ll be buying another Hyundai from this location. More

Very lengthy! I think that it is a waste of time to give appt time and I will tell you why. My appt was for 9:30. I arrived approximately 5-10 minutes after that. I think that it is a waste of time to give appt time and I will tell you why. My appt was for 9:30. I arrived approximately 5-10 minutes after that. Service tech came to my car immediately at which time I answered a few questions and went to have a seat in the waiting area. I wasn't called to get my car u til 11:30-11:45 so it took 2 hours and 15 minutes to get an oil change! Don't you think that is excessive???? I would imagine other customers have complained about the same thing. Hyundai is always advertising about the 100,000 warranty to get people to buy their automobiles so wouldn't you think they would be a little more efficient servicing these same people? Don't get me wrong, we love our Sonata and the warranty is great but getting it serviced needs to be done better. More

Easy in, easy out Did not have a long wait, Barry is a great person to work with. Wasn't sure if I needed wipper blades, thought I did, asked Barry to check them, he d Did not have a long wait, Barry is a great person to work with. Wasn't sure if I needed wipper blades, thought I did, asked Barry to check them, he did and I did need them. More

Amazing customer service I was blown away by the level of service I received today. I traveled past a closer dealership to get to Hyundai NPR, but it was more then worth it. L I was blown away by the level of service I received today. I traveled past a closer dealership to get to Hyundai NPR, but it was more then worth it. Lilly took the time to explain the things that I needed and helped me navigate my warranty coverage. She was very thorough, knowledgeable and professional. I will bring my car back here because of her customer service. Please let her know she is appreciated and valued. More

Beyond Pleased This is my first service visit my new Genesis G70 and I am beyond pleased, my expectations were exceeded. Barry, my service advisor, was very professi This is my first service visit my new Genesis G70 and I am beyond pleased, my expectations were exceeded. Barry, my service advisor, was very professional and friendly and arranged for a loaner car since the valet hours and days available were not suitable to my schedule. My car was done in less than 2 hours and with the extra service of a wash and detail and a full tank of gas, I'm blown away. I hope this is the norm, not just the first service visit. More

Chase is an angel Due to no fault of the service team my warranty didn’t cover what I needed accomplished today. However chase was an absolute angel and helped me get t Due to no fault of the service team my warranty didn’t cover what I needed accomplished today. However chase was an absolute angel and helped me get the service I needed and was able to work with my extremely hectic schedule. I’m beyond grateful. More

Frustrated The service department is very helpful, but overwhelmed. I have the service that will pick up and drop off my car. There was a 3-4 week wait for the s The service department is very helpful, but overwhelmed. I have the service that will pick up and drop off my car. There was a 3-4 week wait for the service, since I was having a tire inflation issue, I decided to bring the car in. I waited about 20 minutes to drop my car off, a bit frustrating. It’s great to sell the most cars, but I think there should be an equal amount of service people. As a business owner I feel this needs addressing, it makes people start to look to other dealerships. More

Great service people Even though there were having computer problems the service guy was wonderful . I think the service tech was the best I have ever talked to Even though there were having computer problems the service guy was wonderful . I think the service tech was the best I have ever talked to More

Took too long Brought my car in for an oil change. I sat there for almost 3 hours just for an oil change! Then they told me they would wash the car but never did! Brought my car in for an oil change. I sat there for almost 3 hours just for an oil change! Then they told me they would wash the car but never did! And while I was sitting there they were trying very hard to sell me a new car! Even though I told them I would not do anything that day! And I couldn't leave because they had my car!!! It was a very stressful visit and it will be a long time before I go there again!!! More