Hyundai of New Port Richey - Service Center

Disappointed with service center today. I supposedly needed routine maintenance on my 2011 Sonata. Plus I had two other issues to be addressed. They were the hood struts not working and the I supposedly needed routine maintenance on my 2011 Sonata. Plus I had two other issues to be addressed. They were the hood struts not working and the ac cutting out. I had a one o'clock appointment. That was my first mistake. I come from Homosassa. So, it takes me at least an hour each way to get there and back. I have grandkids to get off the school bus, dogs to let out and traffic to contend with. After three hours of waiting. Not knowing what was going on got the better of me. I told the women in the service department I wanted my car and had to leave. I was finally out of there an hour later and got home by six o'clock. Thank goodness I was able to arrange care for my grandkids. That being said, there was no "maintenance" done on my car and no struts replaced. The ac was evacuated and Freon replaced though. In short I have an additional visit to the service department to schedule. I feel the length of time needed to address the issues and the progress being made on my vehicle should have been communicated to me. In that way I could have made an informed decision on whether or not to have the work done at all. I certainly would have been less anxious. More

Very helpful!! Roxanne was exceptional! She was great at getting my repair done as quickly and possible!! She was very helpful and would definitely ask to work with Roxanne was exceptional! She was great at getting my repair done as quickly and possible!! She was very helpful and would definitely ask to work with her again if I need any other service repairs. More

Lily provides excellent customer service Had to get a few things fixed in my car. Lily assisted me she was great about getting the parts, setting everything up for me and making sure I was t Had to get a few things fixed in my car. Lily assisted me she was great about getting the parts, setting everything up for me and making sure I was taken care of. I always enjoy dealing with Lily because she is friendly doesn't tell you you need stuff you don't need, and wants the best for her clients not to mention always ensuring that their work is done when she told you it would be done. More

My service was completed as asked. My only problem was that I never heard back from Mary the woman who texted me in the beginning of the service to keep me info was completed as asked. My only problem was that I never heard back from Mary the woman who texted me in the beginning of the service to keep me informed as to what was going on, Other than that all was well More

Ridiculous Customer Service!!! Have brought my car back to the dealership 5 times in the last 5 months for the same problem! The Assistant Service Manager (J.V) and Service Manag Have brought my car back to the dealership 5 times in the last 5 months for the same problem! The Assistant Service Manager (J.V) and Service Manager (Andrew) are a Joke! The Service Director (John) is even worse, I emailed him 3 different times "No Response"! More

Earlier than expected Service Advisor estimated time of completion was 1 hor 20 minutes, and was completed in 40 minutes. Quick service and at no charge, the last of the Service Advisor estimated time of completion was 1 hor 20 minutes, and was completed in 40 minutes. Quick service and at no charge, the last of the free scheduled maintenance, thank you. More

Simple but didn’t resolve my issue Oil change was covered under warranty and was completed in a timely manner. However, when I described a situation when my blind spot monitoring indica Oil change was covered under warranty and was completed in a timely manner. However, when I described a situation when my blind spot monitoring indicator was intermittent, they were “not able to replicate” the issue and told me if I have the issue again to come in to get it it looked at....Hello! I’m here! I left 2 hours later and the BSM is still intermittent. Perhaps there is secondary condition that causes it to come on but they did not explain this to me. More

perfect service as always, the advisors at the service department did a great job helping me and making sure that my car was totally taken care of as always, the advisors at the service department did a great job helping me and making sure that my car was totally taken care of More

Customer Experience Lily was extremely helpful and professional. Not sure I need to provide more detail in my response. My Customer Experience was outstanding compared Lily was extremely helpful and professional. Not sure I need to provide more detail in my response. My Customer Experience was outstanding compared to previous visits More

Not a good experience this time Went to in for a new tire and as I was getting a cup of coffee 15 minutes into it they told me my battery was completely dead never had a problem , my Went to in for a new tire and as I was getting a cup of coffee 15 minutes into it they told me my battery was completely dead never had a problem , my battery was only two years old, had to get my car jumped when I left no signs of a dead battery before I got there. Pretty suspicious don't you think? More