Hyundai of New Port Richey - Service Center

I Called to get some advise about a trade in and basically got told NOTHING circulating the same words the whole convo just bad customer service basically got told NOTHING circulating the same words the whole convo just bad customer service More

We had bought a new 2020 Palisade from Hyundai NPR and had a wind noise coming from the driver's door, so, we brought it back to our dealer. Our service advisor Lily said they'd have to have a body shop had a wind noise coming from the driver's door, so, we brought it back to our dealer. Our service advisor Lily said they'd have to have a body shop check it out. Turns out the door wasn't aligned correctly with the door latch which had to be replaced. Since the car was so new the latch would have to be ordered and take 3 to 4 days. Lily kept us updated every step of the way. When the part arrived Lily said the body shop had damaged the outer window reveal molding while they were aligning the door and that it would have to be ordered as well. That was it we were stuck with a small rental car and had family coming in this week which would have been 2 weeks without our car being fixed. So we went to Hyundai and talked to JV the asst service manager. When he heard our dilemma he talked with Lily who filled him in what happened. Then JV said he'd have them take the moulding that we needed off of his own vehicle which just happened to be a 2020 Palisade like ours! This gentleman went beyond our expectations as does Lily our service advisor! After they installed the moulding Travis the shop foreman went with us to test the car for wind noise. We could only do 60 mph in town so Travis said when we go out on the interstate to check it then at 70-75 mph and if we hear any noise to bring it back and let him know as he had also ordered a window run in case which would help alleviate the problem as well. With a staff like that it's no wonder that Hyundai has such a reputation. Ditto to Hyundai, JV, Lily, Travis and Jeff (our sales rep) for taking care of us like family! More

Customer check in done in a friendly efficient way. Service completed in time given at this visit. Other service visits were completed in a longer time than advised. Service completed in time given at this visit. Other service visits were completed in a longer time than advised. More

Sweet Mary Everyone at Hyundai of NPR are friendly and cordial to us when we come in. It's a pleasure to deal with this dealership. Mary B is the best. Everyone at Hyundai of NPR are friendly and cordial to us when we come in. It's a pleasure to deal with this dealership. Mary B is the best. More

Great Service Doesn’t matter which store we go to, whether it be the New or Used Store we always get great service and everyone is so friendly! Doesn’t matter which store we go to, whether it be the New or Used Store we always get great service and everyone is so friendly! More

Extreme Dificulty connecting my Genesis connect sytem I couldn't connect my Genesis connect service with the help of a service person while on the phone. He said I would have to bring my car in to have i I couldn't connect my Genesis connect service with the help of a service person while on the phone. He said I would have to bring my car in to have it connected at the Hyundai service center. My car was brought there and finally they told me it needed a new part. My car was brought back to me and they would call me when the part arrived. It took awhile to be called and a little longer for them to pick up my car. My car was in the service center for another 5 days. I was in contact with the service manager and he kept telling me there was a problem connecting the service and they were emailing back and forth and another center. Then I was told it takes another 12-24 hours to see if it works. I can't believe with the technology of the car that I am told the service center is emailing back and forth and has to wait for them to answer. Juan was polite and apologetic on the phone but I didn't like the delay (twice) to get the problem fixed. More

Tim's Very Helpful Tim Hernandez was very helpful, courteous and made the process very easy. My vehicle needed service and he made sure everything was completed in a tim Tim Hernandez was very helpful, courteous and made the process very easy. My vehicle needed service and he made sure everything was completed in a timely manner. He also gave me a discount which made the experience that much better. More

Great place to buy a car or have it serviced. Fast and friendly service. Came in for 15k service and even with the factory recall (computer upgrade). I even had a 4 wheel alignment done, everythi Fast and friendly service. Came in for 15k service and even with the factory recall (computer upgrade). I even had a 4 wheel alignment done, everything went quite smoothly. More

Service review My visit to the service center on the 26th of August in the year 2 thousand and nineteen was quite a pleasureable experience. I would recommend. My visit to the service center on the 26th of August in the year 2 thousand and nineteen was quite a pleasureable experience. I would recommend. More

Thanks Shaun I’m a Fire Commissioner and a hospice chaplain with little time to waste. Shaun always does a great job taking care of our family in a professional, t I’m a Fire Commissioner and a hospice chaplain with little time to waste. Shaun always does a great job taking care of our family in a professional, timely, thorough, and expeditious manner. THANK YOU! More