Hyundai of New Port Richey - Service Center

Detail The detail shop does an awesome job at afair price. However the scheduling is awful. I made an appointment for a detail. The time quoted was 1hr and 3 The detail shop does an awesome job at afair price. However the scheduling is awful. I made an appointment for a detail. The time quoted was 1hr and 30 minutes. Perfect I will wait. I get there early and they tell me it takes four hours to do the detail do I want to wait. Dissappointed I said alright. After 1 hr and 45 minutes I decide to walk around and check on the progress. To my amazement thay uad not yet started. I waited in line to talk to the service person and she said she would check. She comes back and tells me no excuse but they are busy. She had three guys starting it now. It will be done in an hour and a half. The car was finished in one hour and thirty minutes. It was awesome. She gave me a free oild change card for my trouble. My time is worth more than an oil change but I must say the car looked great. Expect to sit and wait and wait. More

Appointment The only problem I had was that I specifically made an appointment as was on time only when I was at the service area, I had to wait approximately f The only problem I had was that I specifically made an appointment as was on time only when I was at the service area, I had to wait approximately fifteen minutes while what appeared to be walk-ins were waited on first. More

Big John is awesome! I met John in 2013. I went with a friend to get an oil change for his Hyundai. He happened to be one of John's clients. To be honest I had no inten I met John in 2013. I went with a friend to get an oil change for his Hyundai. He happened to be one of John's clients. To be honest I had no intentions in anyway, shape or form of buying a car that night. We got there at 4 and by 9 I was driving home in my first Hyundai. I am now on my second Hyundai Elantra that I have purchased with John. He delievers outstanding customer service. I may not live in the area the next time I purchase my next car with John, but I will drive a great distance to work with him. Thank you John for all you do. Anyone that works with John will be in good hands. More

Dissatisfied customer. I an dissatisfied with the way my car looks. The roughness of the overspray is concerning. The fact that I left it at the repair/body parts department I an dissatisfied with the way my car looks. The roughness of the overspray is concerning. The fact that I left it at the repair/body parts department for a week and still have 50% of the car still with the over spay film, I am extremely dissatisfied. More

2pm appointment and not taken til 230pm What's the point of making a 2pm appointment for service of my vehicle if they won't take my car in at 2pm. I explained to the receptionist who I made What's the point of making a 2pm appointment for service of my vehicle if they won't take my car in at 2pm. I explained to the receptionist who I made my appointment with on Friday September 1st 2017 that I needed first available appointment on Sunday September 3rd 2017 and would be in a rush due to a family member being on their death bed.she said she woiuld note that down. Hyundai of New Port Richey has signs in they're service drive (Car Care Express, Oil Changes Done Fast). Obviously that is very untrue. I brought my car in at 145pm September 3rd 2017 and checked in and the service Advisor put the paper work on my car. There was 2 cars that came in after mine and a mechanic came grabbed my paper work then put it back in my car and took a car that came in after mine. It's not the service advisors fault. It's the dealership management's fault. Will I ever have my car serviced here again, probably not. Will I recommend this dealership for service, not a chance. Express doesn't mean 1 hour and 15 min for an oil change. Express is less than 1 hour. And if a service center is backed up then they should learn how to schedule and leave 15-30 min in between appointments or hire better mechanics that work more efficiently. When I service my Mini Cooper JCW @ Ferman BMW, express service on a Sunday in 45 min in and out. More

Extended tire warranty not taken So I purchased a 2016 Hyundai last September and with it I purchased the extended tire warranty/road hazard. My 2016 Hyundai has 27k miles on it and w So I purchased a 2016 Hyundai last September and with it I purchased the extended tire warranty/road hazard. My 2016 Hyundai has 27k miles on it and when I recently brought my car in to complain about 2 things, during every oil change, my tires were never rotated ( The front tires were always in the front, I marked the inside with a red paint marker, and that after 27k miles the tires had chunks of rubber missing from them). When I went in, I spoke to Chad, who is by far the nicest service Advisor but he told me that I haven't had my tires aligned at Hyundai. I guess when a dealership sells you an extra warranty they should explain the conditions so that everything is known. I just spent $430 for new tires because my 2 front tires were completely bald (2/32nds) and my rear tires were at (5/32nds). I realize the road hazard has stipulations and is a very minimal cost but why should I have to continue to pay for it if I A. Don't have the factory tyres anymore, B. The factory tyres weren't replaced by road hazard. There is only 2 people at this dealership which I can say I trust, Chad in Service and Fred in Finance. More

Left with a dent I brought my brand new vehicle in for my first oil change I walked around my vehicle with your service advisor and both noted my car was in PERFECT co I brought my brand new vehicle in for my first oil change I walked around my vehicle with your service advisor and both noted my car was in PERFECT condition it was BRAND new I waited for the oil to be changed and left. When I got home I went to get the mail and when I came into the garage noticed a dent in my rear bumper I notified the service advisor immediately and he informed me that a rock must've come up and hit my bumper it definitely could not have been the dealership. I explained it is a dent a rock could not have caused it I told him at which time he informed me it definitely was not their fault it was my fault. I had purchased 3 vehicles previously and have driven for over 35 years he never even asked for me to bring it in just said it was my fault. I now tell and show EVERYONE the damage your dealership caused and tell them how I was treated. Would not recommend your service department to anyone More

service oil change new car first oil change nothing more had a 4 pm appointment it took 2 hours to complete I found this very frustrating and the people at the desk acte new car first oil change nothing more had a 4 pm appointment it took 2 hours to complete I found this very frustrating and the people at the desk acted like oh well. sales dept was great service not so much More