Hyundai of New Port Richey - Service Center

I live in St. Petersburg and I purchased my Hyundai Sonata Sport Turbo from Hyundai of New Port Richey Certified Used Cars just a little over 2 years ago. Albeit I Petersburg and I purchased my Hyundai Sonata Sport Turbo from Hyundai of New Port Richey Certified Used Cars just a little over 2 years ago. Albeit I have a Hyundai dealer and service department just 3.7 miles from me, I gladly drive just over an hour and the 32.9 miles North to New Port Richey to get my car serviced. I understand that some people might think that a little strange but to me it’s so well worth it. I have always put excellent customer service and unparalleled, state of the art service as equal valued qualities at the top of my list of priorities and Hyundai of New Port Richey fits the bill at a 100+% on both counts plus much, much more. On multiple occasions it has been proved more than worth the time and extra mileage driven. My Service Advisor, Brad Crum and the quality staff of the Service Manager, Jon Nicolas has always surpassed the “Norm” that most people would expect in those entrusted in caring for their vehicle. Their ease of dealing between their completeness in explaining what needs to be done and the estimating the time it will take is surprisingly, “On the Money” accurate and truthful. I could easily go on with more accolades but it would just be an exercise in redundancy, needless to say that I wouldn’t hesitate for one second in referring someone to take the time and effort to take their vehicle to their service department and the time and gas it will take to get there returns handsomely in the results you receive. More

Sales was great but heaven forbid u have a service issue they mess around for weeks and then Billy the service guy will make sure you still don't get car fixed pls do yourself a favor hyundai are great cars they mess around for weeks and then Billy the service guy will make sure you still don't get car fixed pls do yourself a favor hyundai are great cars but buy one from anywhere else cause they will not do a thing if you have an issue trust me I learned the hard way they lost my business and we have bought 6 cars from them in 3 years to get no help the first problem More

Garrett Mixon has always provided professional assistance both times I have brought my vehicle in for repairs. He knows what he's talking about and is fair on quotes and advice. both times I have brought my vehicle in for repairs. He knows what he's talking about and is fair on quotes and advice. More

Please read below a statement from Hyuandai's Business Ethics page suggesting that the company strives to build friendly relationships with customers...Ha! You'll find the entire ditty on the Corporate we Ethics page suggesting that the company strives to build friendly relationships with customers...Ha! You'll find the entire ditty on the Corporate website. Please note that the handling of peeling paint on vehicles is anything but ethical. "The ultimate purpose of ethical management is to enable long-term, stable and sustainable growth through markets’ and customers’ friendly evaluation of the company." I have purchased three vehicles from THE HYUNDAI GIANT over the past several years and until recently, NEVER complained about the paint bubbling and peeling off any of my vehicles. Havin driven a diverse collection of cars; three Hyundais, two Volkswagens, one Ford, one Chrysler and two Mercedes, (two of these vehicles had 250, 000 miles on them), I NEVER had a complaint about peeling paint until my Pear White Elanta's paint started coming off in large pieces. The reports of this problem are too numerous to count.The paint is defective. Period. Both the dealer and Corporate refuse to acknowledge the problem as a manufacturer defect, which is been clear to the paint specialist who examined the peeling paint as well as a myriad of friends and coworkers. Sadly, Hyundai's disrespect for me has led me to take new action. I work for the largest grocery supplier in the USA with various communication platforms that provide an excellent vehicle to warn my fellow 28,000 coworkers against purchasing a Hyuandai. In addition, we find ourselves parked in many very busy supermarket parking lots daily, many of which are in Pasco County, HOME of the HYUNDAI GIANT. My new car signs, citing THE GIANT , as well as Hyundai Corporate for their disrespect should garner plenty of attention in that market. Mary More

All of a sudden they’re not gonna honor my signed maintenance plan with plenty of miles and years left on the plan. I don’t recommend this dealership no more since they don’t honor their agreements. maintenance plan with plenty of miles and years left on the plan. I don’t recommend this dealership no more since they don’t honor their agreements. More

ZER0 stars, you will be lied to by everyone there. That's what a car dealership does. What to keep your job there, you must bring in money. Yes, I was told that by a person who worked at one. My personal ex what a car dealership does. What to keep your job there, you must bring in money. Yes, I was told that by a person who worked at one. My personal experience at this place was there for recall and was told I also needed 1100.00 to 1500.00 of work. Went to two different national automobile repair chains, and was told I was lied to. That work was not needed at all. Speaking to other people in service waiting area was told the same. There for one thing, then rep. Comes to you with list of lies of things your car needs. This place not satisfied with thousands they get from you when way overcharging on sales. Neighbor who unfortunately bought a hyundai needed a part. Hyundai parts 860.00, auto zone 299.00. Don't be a fool. KEEP away from this place. More

Person never asked my name.Oil chg took 1.75. Hour Person never asked my name. Oil chg took 1.75. Hour ..ridiculous. She never commuted.. what was being done or what had been done. Just handed me my Person never asked my name. Oil chg took 1.75. Hour ..ridiculous. She never commuted.. what was being done or what had been done. Just handed me my bill. Not impressed. The last oil chg was done in a very timely mannerisms More

Had something stolen from my car while it was taken in for paint and can't get anyone to call me back about it. Left several messages for 4 days. for paint and can't get anyone to call me back about it. Left several messages for 4 days. More

I called at 830 am to request service. By 2 pm no call back. So I called again ,asked for service manager. They said OPhe would return my call. Almost 6pm and no one has returned my call. I bought 2 cars back. So I called again ,asked for service manager. They said OPhe would return my call. Almost 6pm and no one has returned my call. I bought 2 cars in 2 days and can't even get a return call. Very dissatisfied. More

Assistant Service manager ROXANNE CURRAL When I came in for service, i was greeted with respect and kindness. IT'S BEEN TO LONG SINCE I FELT THIS there is at least one beautiful person in th When I came in for service, i was greeted with respect and kindness. IT'S BEEN TO LONG SINCE I FELT THIS there is at least one beautiful person in this crazy world,,and she showed compassion and concern for me and my car. I would like to see her promoted to service manager thank you deeply Roxanne Curral Leo Rhault More