Hyundai of New Port Richey - Service Center

Car works great again after radio/computer replacement We bought a Santa Fe Ultimate in 2017 from this store and loved the car immediately. Unfortunately, after a few weeks we started having trouble with t We bought a Santa Fe Ultimate in 2017 from this store and loved the car immediately. Unfortunately, after a few weeks we started having trouble with the computer being slow to start up after starting the car. It would sometimes take 2 or 3 minutes during which time the backup camera would freeze, the touch screen would intermittently work and the map would just say "loading". We reported the problem immediately, but the service personnel said they couldn't reproduce the problem. Over time it seemed to get worse (slower). We brought the car in specifically for this once, and reported it again after every oil change. After our fourth or fifth report, Juan replaced the system for us! We dropped the car off before close on a Friday night, and planned to pick the car up on Sunday morning as it's a little over an hour drive to this dealership. Juan called around noon on Saturday and had the work completed well in advance of when we expected it. Thank you very much for finally resolving this long standing problem! The computer once again works like it did when we test-drove the car. More

Busy dealership with clean, well-appointed lounge area I brought my 2018 Sonata in for routine maintenance. I was met in the service driveway by a very friendly service team member as soon as I drove up. M I brought my 2018 Sonata in for routine maintenance. I was met in the service driveway by a very friendly service team member as soon as I drove up. My appointment was found quickly and I was directed to wait in the lounge area. It was busy and got even busier in the 2.5 hours I was there, but the reception staff kept the refreshments area clean and well-stocked. I’m sensitive to sound, so the noise level was bothersome. The service team kept me informed by phone, text, and in person as needed. Prices were high, but I expect that of any dealership. More

Great customer service always! I always choose Hyundai of New Port Richey because the staff is wonderful and they take care of me without a wait. Thank you as always! sew I always choose Hyundai of New Port Richey because the staff is wonderful and they take care of me without a wait. Thank you as always! sew More

Always a Wonderful Experience The service team goes above and beyond and makes sure you are kept informed the entire step of the way! Lily was so amazing and helpful! This is my 2n The service team goes above and beyond and makes sure you are kept informed the entire step of the way! Lily was so amazing and helpful! This is my 2nd car from this dealership and I always leave very happy! More

EXCELLENT SERVICE PROVIDED BY BARRY -SERVICE ADVISOR I had called Barry, service advisor in reference to installation of window regulator. Barry took care of my concern and I was treated like a VIP when I had called Barry, service advisor in reference to installation of window regulator. Barry took care of my concern and I was treated like a VIP when I visited Hyundai New Port Richey yesterday. John Little and Barry Roach are the two individuals I always see if I need any type of service for my vehicles., Thank you Barry!!! More

Mary was terrific, but service was too slow. I had an appt for service and it took 7hrs because tech was understaffed. Also, cost seems really high compared to other places. Mary was great though I had an appt for service and it took 7hrs because tech was understaffed. Also, cost seems really high compared to other places. Mary was great though! More

Vehicle repair Great service from Roy Landis. Very friendly and welcoming. Roy had Lots of vehicle knowledge. Repair was made very quickly.. Roy kept me informed o Great service from Roy Landis. Very friendly and welcoming. Roy had Lots of vehicle knowledge. Repair was made very quickly.. Roy kept me informed of the repair frequently. More

Awesome dealership! I took my car in to have it serviced. The service team is awesome! The explain everything to you and are always willing to answer your questions. The I took my car in to have it serviced. The service team is awesome! The explain everything to you and are always willing to answer your questions. They don’t try to pressure you into anything and genuinely care about their customers. Tim gets 10 stars in my book! Also bought my vehicle from them and will purchase future cars from them More

Great service It’s always a pleasure to take my car to you guys, Mary is exceptional she truly cares about her customers and she makes the process very easy It’s always a pleasure to take my car to you guys, Mary is exceptional she truly cares about her customers and she makes the process very easy More

First service for my new car I was greeted right away by Roxanne. It was very busy for a Saturday. Roxanne was very professional, nice,kind and friendly. She answered any of my q I was greeted right away by Roxanne. It was very busy for a Saturday. Roxanne was very professional, nice,kind and friendly. She answered any of my questions that I had. More