Hyundai of New Port Richey - Service Center

Don't Bother Getting Appointment I arrived on time for an 11A appointment for an oil change. Over an hour and a half later, the car still had not been taken for service. This wait tim I arrived on time for an 11A appointment for an oil change. Over an hour and a half later, the car still had not been taken for service. This wait time is excessive. The time required for service seemed reasonable. More

Oil change Thank you ! Awesome service , keith chase was great and services were timely. The car wash was added bonus. All employees seemed kind and professio Thank you ! Awesome service , keith chase was great and services were timely. The car wash was added bonus. All employees seemed kind and professional Good experience More

Great service and personal Came in for a oil change and ECM update. People and service was great. I was in and out very fast. Thanks Shaun for the great attention and service. Came in for a oil change and ECM update. People and service was great. I was in and out very fast. Thanks Shaun for the great attention and service. More

Worst service Only one in line ... no one pays attention Stood there waiting for 15 minutes Manager asked me if he could help and told me that Frank had to help Only one in line ... no one pays attention Stood there waiting for 15 minutes Manager asked me if he could help and told me that Frank had to help so back in line I went ... waiting by myself again ... Frank not even paying attention I finally said ... I want my keys so I can pay and leave. Ridiculous Service manager should have handled knowing how upset I was. More

Dead Battery 36 hours after it was allegedly checked I took my car in for service on Saturday morning. I got a 30k mileage service done, which I was told would include them checking my car battery. Every I took my car in for service on Saturday morning. I got a 30k mileage service done, which I was told would include them checking my car battery. Everything went fine I paid for my service drove my car Saturday, car wasn’t driven Sunday and I found out this morning at 6:30am that my battery was dead. I’m sorry but if someone really checked the battery they would have known the battery was dying. When it was checked this morning it had less than 10 volts. And no lights were left on in the vehicle to drain the battery it just wasn’t driven. So really while I was told a multi point inspection was done it was in fact not and I’m a very unhappy customer as I had to miss over two hours of work this morning due to the dead battery. And this is not an issue with my service advisor clearly it’s the mechanic who worked on my vehicle More

Vehicle went into limp mode Vehicle was fixed in one day with no appointment. If vehicle needed more time they offered a loaner vehicle. Barry and Andrew were very helpful. Ev Vehicle was fixed in one day with no appointment. If vehicle needed more time they offered a loaner vehicle. Barry and Andrew were very helpful. Even though they were extremely busy they make you feel like you are the only customer they are helping. More

It was terrible took 3 days to swap out a radio ! Service was slow took 3 days to charge out a defective radio and it wasn’t the problem! It was the antenna! Frustration especially I got at last 3 oth Service was slow took 3 days to charge out a defective radio and it wasn’t the problem! It was the antenna! Frustration especially I got at last 3 other people to buy from you and this is my 3 vehicle I’ve purchased now I’m rethinking if I would buy from Hyundia again? Sad customer service is not their main goal selling seems to be ! I’m very disappointed 😩 More

Not happy I brought my car in 11/15 for an oil change. I was advised that a belt need to be replaced which I had done. That evening every time I would start to I brought my car in 11/15 for an oil change. I was advised that a belt need to be replaced which I had done. That evening every time I would start to go my car made a horrible screeching sound. Brought it back the next morning and found out that the belt was installed incorrectly. Which I already knew by the sounds it was making. More

Why make an appointment The work was fine. The people friendly. I had an 8:30 appointment, but it took them an hour and a half to even look at my car SAD. An appointment mean The work was fine. The people friendly. I had an 8:30 appointment, but it took them an hour and a half to even look at my car SAD. An appointment means look at it then! More

Too many cars and not enough service The service rep was very helpful but I waited FIVE hours for an oil change and 60,000 maintenance. The rep gave me a free oil change for waiting so lo The service rep was very helpful but I waited FIVE hours for an oil change and 60,000 maintenance. The rep gave me a free oil change for waiting so long. The dealer may be one of the biggest sellers but he needs better maintenance facilities and more personnel. More