Hyundai of New Port Richey

USED SIDE! My service writer JAY, I want to say even though it was busy you were exceptional! I was greeted with a smile. That made my day especially after h My service writer JAY, I want to say even though it was busy you were exceptional! I was greeted with a smile. That made my day especially after hitting a USPS van mirror, making me already an hour + late. Yes, my mirror connected with a USPS, mirror😏. He made my day. He listened to my issues, was informative pleasant joked, pre during and post delivery. Thank you!! Wait was worth it. I used to going to the main dealership on 19, where seems I knew a few from there. Great experience. Will be coming back. Even saw Roxanne, who was great always. Jay, with your personality smile and great customer service, great asset to the company! Happy Holidays New Port Richey Hyundai More

From top to bottom. This dealer overperforms! This was truly the most enjoyable carbuying experience I have ever had. Quality people make the difference! This dealer overperforms! This was truly the most enjoyable carbuying experience I have ever had. Quality people make the difference! More

Third car we purchase from Hyndai of New Port Richey! Highly recommend to anyone looking to trade in their vehicles for an upgrade! Highly recommend to anyone looking to trade in their vehicles for an upgrade! More

Purchased a used Hyundai Elantra on 11/5/23. Loved the vehicle selection and staff from New Port Richey Hyundai. Emily was a pleasure to work with and had a good knowledge of the cars we inquire Loved the vehicle selection and staff from New Port Richey Hyundai. Emily was a pleasure to work with and had a good knowledge of the cars we inquired about. Definitely a great car buying experience and recommend anyone looking for a used vehicle to check them out. More

in my opinion the sales department is ok the salesman we dealt with was fine the problem is the service department i had a 2023 Elantra with a transmission problem they had the car for 13 days the first tim dealt with was fine the problem is the service department i had a 2023 Elantra with a transmission problem they had the car for 13 days the first time told me there was nothing wrong with it brought it back 2 months later for the same problem. the sales manager cold call me saying. I should trade it in so i did come to find out the car was low on transmission fluid the whole-time great job service department the car only had 1600 miles on. More

We bought a used Lexus CT 200 h and Jack Calcut was the best. He was professional, honest and a joy to work with. He went above and beyond to get us the best deal and take good care of us. Thanks Jack best. He was professional, honest and a joy to work with. He went above and beyond to get us the best deal and take good care of us. Thanks Jack for a great experience! More

I purchased 2 Ioniq 5’s from this dealership in 2022 and those transactions were very smooth overall. So far we have had carpeting come off the back of the rear seats, USB ports blown, and now I have a saf those transactions were very smooth overall. So far we have had carpeting come off the back of the rear seats, USB ports blown, and now I have a safety system alert that’s disabling many of the smart features in the car. Would any of this be a deal breaker? Not necessarily it wouldn’t no… So why the 3 star rating? Well, you see the service department is the real issue! They don’t want to do anything but basic maintenance on weekends, so I still don’t have my USB ports fixed, and the safety recalls and safety alerts are treated like routine maintenance. I had a recall scheduled and they cancelled it due to a Hurricane, but did they proactively attempt to reschedule people? Nope! So now I have a real issue and this dealer is 2 miles away, but they will only do diagnostics on weekdays and can’t get me in for more than 3 weeks. So I called Hyundai corporate and all they would do was find em another dealer 20 miles away that would do the diagnostics on a Saturday and even that is 2 weeks away! This is literally the worst service I’ve ever had from an auto manufacturer and I will likely just trade the car for a better brand when this issue is fixed! More

Went to buy a new 2023 Tucson and trade in my 2022 Genesis G70. We had equity in the vehicle and wanted to get that money in cash and finance the Tucson in full. Was told we would be getting 8k in equ Genesis G70. We had equity in the vehicle and wanted to get that money in cash and finance the Tucson in full. Was told we would be getting 8k in equity for the Genesis. They added this amount to my loan which is financed through Hyundai Motor Finance and told us when they wrote the check the 8k would come off the loan. This did not happen and now I am overpaying 8k for my Tucson. I have always been a loyal customer to this dealership and now they screwed me over. Will never go back! More