Hyundai of Metairie - Service Center

Bought a Genesis a few months back. Get my service done here very easy to schedule an appointment. They will get you in and out quickly here very easy to schedule an appointment. They will get you in and out quickly More

service dept is always friendly and accommodating. the part I needed was no longer available. I was able to find the part and they assisted in getting the part working for my car part I needed was no longer available. I was able to find the part and they assisted in getting the part working for my car More

I would recommend everyone to bring there car to get service at Hyundai of Metairie very Friendly personnel Will go out of their way to help you out service at Hyundai of Metairie very Friendly personnel Will go out of their way to help you out More

Always goes the extra mile 1st class all the way wonderful to do business with it’s always done right the first time honest and truthful wonderful to do business with it’s always done right the first time honest and truthful More

Both are very nice they work with you they both make sure the job is done correctly. They are very knowledgeable about things they are awesome. the job is done correctly. They are very knowledgeable about things they are awesome. More

Hood on car peeling and will not fix! Do not buy from this dealer! Beware! The hood on my 2013 Elantra is peeling and they and Hyundai do not want to fix it! I paid cash for that car and s Do not buy from this dealer! Beware! The hood on my 2013 Elantra is peeling and they and Hyundai do not want to fix it! I paid cash for that car and serviced it there too. The car only has 32K miles on it and is a garaged car! I had 8 year old cars and never encountered that problem. Will never buy a Hyundai again. More

Service Lady Don't let them tell u you need a new tire until you let someone else look @ it they told me that 7 months ago n I still don't need 1. For me pers Lady Don't let them tell u you need a new tire until you let someone else look @ it they told me that 7 months ago n I still don't need 1. For me personally I would never give them on business at all never. Sales good SERVICE GARBAGE I still today trying to get them to fix my car it's been a year now and they saying they can't find the problem but Hyundai if Slidell did same think I been saying. More

They do not care about service after the sell. The service here has been deplorable. I took my car in Tuesday morning for a 7:55 a.m. appointment. They never called me to give me any type of update The service here has been deplorable. I took my car in Tuesday morning for a 7:55 a.m. appointment. They never called me to give me any type of update on my car. Later that evening I called to see if there was some type of status update considering they didn't bother to call me. As usual I had to call several times to get someone on the phone because the service department always goes to voicemail. I called back on Wednesday morning to get an update and was told that they hadn't looked at my vehicle yet, despite my 7:55 a.m. Tuesday appointment. Eventually they did call me back to confirm that it was indeed a dead battery (my car is only two years old. purchased the Sonata brand new). They then told me it would cost $300 minus a prorated 25% warranty. Literally the warranty dropped from 100 to 25 in a matter of two months (that's not the real definition of prorated, but I digress). I ask for some time to do research so that I can make the appropriate financial decision. I spend the day looking elsewhere. Yes, I can get a battery cheaper with a better warranty from AutoZone, but ultimately decided to remain with Hyundai given the complexity of towing a dead car to another location, putting in a new battery and taking it back to Hyundai for recall updates. Long story short I call again early on Thursday morning. You guessed it - I received voicemail again. I left a message asking that someone call me back to inform me about the warranty on the replacement battery that I was about to authorize. It is now the end of Thursday and no one has called me back. This is of course a trend. When I wanted to purchase the Sonata two years ago this location's staff hounded me (I still have the emails). But when I need service I get nothing. I most certainly will not take my car back to this location for service. That's if I actually ever get it back from this visit. It's still sitting on their property dead, because I can't actually get through on the phone to authorize them to move forward with the repairs. Why not staff the service department with someone to answer the phones, like you do the sales team? I guess service after the sale is not necessary. More