Hyundai of Metairie - Service Center

I was greeted by helpful friendly people. They were eager to address my needs. All employees I came in contact with were following the COVID guidelines. to address my needs. All employees I came in contact with were following the COVID guidelines. More

Had to drop our car off unexpectedly around noon on a Wednesday when the trunk latch broke. They could not get to it until the morning and it was fixed and ready for pickup mid morning. Fast service at a Wednesday when the trunk latch broke. They could not get to it until the morning and it was fixed and ready for pickup mid morning. Fast service at a fair price. More

Cara was very pleasant, professional and helpful in getting my wife's Santa Fe fixed. I WILL recommend this dealership and Cara to others for any service needs. getting my wife's Santa Fe fixed. I WILL recommend this dealership and Cara to others for any service needs. More

Great service and a Great price. Caralynn worked with me and got my vehicle fixed and back on the road quickly. I’d recommend this service department. and got my vehicle fixed and back on the road quickly. I’d recommend this service department. More

It was fine except several of the sales staff weren't wearing masks. One even made a comment saying he hadn't worn one all his life, so he didn't see why he should now. During a pandemic. In a job where wearing masks. One even made a comment saying he hadn't worn one all his life, so he didn't see why he should now. During a pandemic. In a job where you interact with several members of the public daily. Going to get my car fixed shouldn't come with a side of a flippant employee with a side of disregard for my health. More

Have you been very pleased and satisfied with the people and the work that is done at this dealership within a timely matter everyone is very friendly and nice and the work that is done at this dealership within a timely matter everyone is very friendly and nice More

Service is generally good but needs a little improvement Service was great until several years ago when most of the staff changed.. Still good but not as good. The dealership used to be a Saturn dealership u Service was great until several years ago when most of the staff changed.. Still good but not as good. The dealership used to be a Saturn dealership until they closed and changed to Hyundai with all the same staff, but that changed a while back when they moved and the old staff disappeared. Anyway, I called about getting my timing belt replaced and was told an appointment was necessary to make sure the mechanic would be there. Appointments are usually required so no big deal, but I figured they'd have the parts knowing in advance why I was coming in. Apparently that wasn't the case. Brought it in, they looked at it and called to say "this is what you need and we don't have it, so we'll order the parts now and come back in a week." Why did I make an appointment for the work to be done if the work wasn't going to be done? My car is a 2008 so I don't expect them to have all parts in stock all the time, but when an appointment is made for a specific repair a week or two in advance I'd assume they'd have the parts available by the time I brought it in. Otherwise the service is generally pretty good. More

I went back into the dealership to have my car service and I must say a fine job was done very well and I am so Please . and I must say a fine job was done very well and I am so Please . More

It took only 1 & 1/2 year to realize that I have the package with free oil changes. So what happens to all the ones I did pay for? Very happy with my car I love it! My Santa Fe runs just like my X 5 BMW package with free oil changes. So what happens to all the ones I did pay for? Very happy with my car I love it! My Santa Fe runs just like my X 5 BMW I had for 9 years. More