Hyundai of Metairie - Service Center

They were very backed up but assured me it would only be approximately 2 hours. However my car was ready at 1130 I requested a ride. Waited an hour nothing. I called back and spoke to the same person witho approximately 2 hours. However my car was ready at 1130 I requested a ride. Waited an hour nothing. I called back and spoke to the same person withour getting her name, requested again and another hour went, nothing . Didn't call back. Shortly after they were here to pick me up. Was a bit frustrating. More

The greatest dealership I have ever used. Competent,polite, efficient,, and caring. I love Hyundai of Metairie! Competent,polite, efficient,, and caring. I love Hyundai of Metairie! More

Service was provided, staff was friendly, repairs were completed as requested. will return again for service in the future completed as requested. will return again for service in the future More

The service department at Hyundai of Metarie has worked hard to isolate a problem with our Santa Fe’s AC. Service Manager Lisa has been hands-on ensuring the repair was completed even after a recent hurric hard to isolate a problem with our Santa Fe’s AC. Service Manager Lisa has been hands-on ensuring the repair was completed even after a recent hurricane while ensuring her employees were safe. More

Good, friendly, quailty service evertime I visit the service department. Ms. Ledet is always nice and welcoming everytime I visit. service department. Ms. Ledet is always nice and welcoming everytime I visit. More

The person that checked me in was excellent best service ever. She is a keeper. ever. She is a keeper. More

I responded Sep 2 to an email from Shayla confirming I needed the car serviced. I bought the vehicle at the same dealership in July and had an ongoing electrical problem with warning lights/dome light/tru needed the car serviced. I bought the vehicle at the same dealership in July and had an ongoing electrical problem with warning lights/dome light/trunk/alarm. I figured this was a minor problem with a defective sensor or an electrical short as the car was still drivable. In the past my problems with warning lights have taken an hour or two to fix at other companies. I showed up first thing Monday morning Sep 13. The cashier Christine - if that is her real name - totally discounted my emails with Shayla, the fact that I had just bought the brand new 2021 Accent at the same dealership, and that I was first in line. Rep was rude with me when I tried to explain problems with vehicle. She said I had to come back the following Monday. After complaining I reluctantly accepted a future appointment. I then received an email stating that I had a 10 a.m. appointment the same day. I drove back and showed them the email. Rep stated she made a mistake but would honor the appt. I was then told a diagnostic would take 2 days. They gave me a ride home. It is now Sep 19 and the car is still there. The dealer website only shows the car is 'in service' with no details. Dealership refuses to give me a rental car until they are able to diagnose what the problem with the car is. I have now spent just over $200 on transportation since my car was left at service dept.. At this rate the car will be there for 1 to 2 months and I have no recourse, no income, and nobody will help me. I would give zero stars if I could. More

Everyone was kind professional and efficient . me me feel comfortable in waiting area. Asked if I needed anything. comfortable in waiting area. Asked if I needed anything. More

I went to get my car serviced and I received some great service. Will definitely be back. Keep up the good work guys service. Will definitely be back. Keep up the good work guys More

Excellent customer service. Timeline of service and calling up my car was precise and job quality was perfect. calling up my car was precise and job quality was perfect. More