Hyundai of Metairie - Service Center

Been in Metairie one year and called for warranty service was told no new cars until after the end of the year was told no new cars until after the end of the year More

My past experiences with this dealership were great, I actually bought 4 cars from here. It seems the past 2 to 3 years management has changed and the customer service went out the window. Oh they are ext actually bought 4 cars from here. It seems the past 2 to 3 years management has changed and the customer service went out the window. Oh they are extremely nice when selling you a car but customer service is gone after that. The service department and general manager insinuated that my car had been damaged and that I changed my bumper because they couldn't find a vin# on the bumper. Instead of taking care of a valued customers. they don't care and let me leave unsatisfied. I recommend Ray Brandt or Hyundai of Slidell before I would buy from here. Your actions just caused you to loose a customer for life! More

BEWARE THIS SERVICE DEPARTMENT! They will rip you off and treat you with contempt! In December, I was having trouble with my car driving sluggishly and making a rattling noise wh They will rip you off and treat you with contempt! In December, I was having trouble with my car driving sluggishly and making a rattling noise when accelerating. The issue was a clogged catalytic converter, but the dealership misdiagnosed it first as a faulty alternator, which I spent $600 at their dealership to replace. The problems persisted, so I paid $200 for diagnostics, where they again misdiagnosed the problem as a cracked exhaust flex pipe. They told me they couldn't get the part for a week, so I drove a rental car to Mobile to buy it from another Hyundai dealer ($300 more for the part, $200 for the rental car) and replaced it myself. Problem STILL not fixed. My car then broke down while driving to Dallas, where I had to spend $1600 at another Hyundai dealership who correctly diagnosed and fixed the problem - the clogged catalytic converter (not to mention $400 on two nights in a hotel, and $300 for two more days of rental car). In all, Hyundai of Metairie's bad diagnostics caused me to spend over $1,200 on parts I didn't need because they had no idea what they were doing! On top of that, the service department treated me with contempt because I did the repairs myself - even though they couldn't get my car in for repairs for WEEKS (I'm a mechanic's daughter with extensive experience doing major maintenance on cars; I know what I'm doing). They had the audacity to say that I did the repairs wrong, when the repairs I made were fine, just completely unnecessary because of their bad diagnostics! I called the first week of January to speak with their general manager and service director, who offered me a refund of only $200 for the diagnostic fee. Why not the full $1,200 I wasted with their bad diagnostics? Because they said it wasn't fair that I got to keep the new parts that I didn't even need. TWO HUNDRED DOLLARS. Then it took multiple follow up calls and emails to get the refund issued, and they didn't even send it for almost THREE months! SHAME ON YOU, Hyundai of Metairie. I will never own another Hyundai after this debacle. Avoid this place - they will scam you and refuse to take responsibility for it! More

Very friendly and didn’t try to sell me anything I didn’t want their great pey want their great pey More

The worse company I have ever dealt with so far. Customer Service is a joke. If they couldn't survive this pandemic, might as well shut the dealership down and call it a day! Customer Service is a joke. If they couldn't survive this pandemic, might as well shut the dealership down and call it a day! More

Service is superb. They were very attentive and went out of their way to be helpful They were very attentive and went out of their way to be helpful More

Service staff is always welcoming. Cara in particular gets 5 stars for friendliness and willingness to resolve issues when they arise. Definitely recommend. Cara in particular gets 5 stars for friendliness and willingness to resolve issues when they arise. Definitely recommend. More

Very unprofessional and not helpful at all. Was on the phone booking a flight while my appointment was going on and did not show any interest whatsoever. Would not recommend. phone booking a flight while my appointment was going on and did not show any interest whatsoever. Would not recommend. More

Very pleased with my service. Never have had any issue with the staff. Always satisfied with everyone there. Recommend 10/10 with the staff. Always satisfied with everyone there. Recommend 10/10 More