Hyundai of Kirkland - Service Center

Went in for airbag recall. I called to get an appointment to bring 06 mustang in for airbag recall. Got a text a few days later saying that they were going to me low on staff a I called to get an appointment to bring 06 mustang in for airbag recall. Got a text a few days later saying that they were going to me low on staff and asking if they could postpone a week. I told them no as I was moving out of the area. I was scheduled to come in at 7am and offered to come in at 645 if that would help them out. I arrived at 7 and nobody wanted to answer the door despite seeing me in the window. When the service manager came to the door he said " I know who you are and grabbed for my keys...not introducing himself or being the least bit courteous". He seemed very put out when he had to open the service waiting area and when he came to get coffee and I was looking at the showroom cars he glared at me like I was going to steal something. When the receptionist came in she only spoke to the service guys not to me the customer. The entire time I was there nobody spoke to any of us in the waiting area. When the car was done the tune changed dramatically. He told me about the rating system and that it was $1000 out of him pocket if I didn't rate them as exceptional. He also said that they had gone above and beyond for me.....they did nothing for me that they were not legally obligated to do. I did not request to come early I offered to help them. I felt bullied to give them an excellent rating when I was treated horribly. I will NEVER go back to this dealership again and I would never tell anyone else to subject themselves to this horrible and demeaning experience. More

Worthless does not begin to describe this dealership. From the purchase day to the last service appointment, it has been the most unprofessional dealership I have ever dealt with. Absolute time wasters an From the purchase day to the last service appointment, it has been the most unprofessional dealership I have ever dealt with. Absolute time wasters and snake oil salesman. Garbage dealership. More

Kirkland Ford: Nobody does it better Yes, I quoted Carly Simon. Kevin (Ford Service) and his team always go the extra mile to make sure my 2014 F-150 is in great mechanical shape. Tha Yes, I quoted Carly Simon. Kevin (Ford Service) and his team always go the extra mile to make sure my 2014 F-150 is in great mechanical shape. Thanks Ford Kirkland for everything. Did you know that Carly Simon is the daughter of the famous book publisher, Richard L Simon, founder of the publishing house Simon & Schuster? I just found this out! More

Service Department Kirkland’s service department was awesome. Took my car for an alignment. They were efficient and done before time present.Will return because they a Kirkland’s service department was awesome. Took my car for an alignment. They were efficient and done before time present.Will return because they are now also connected with costco More

A timely and professional job. I have been bringing the Focus to Ford of Kirkland on a purchased maintenance plan when I bought the car. Have always been greatly satisfied with the I have been bringing the Focus to Ford of Kirkland on a purchased maintenance plan when I bought the car. Have always been greatly satisfied with the job/s that have been performed on my Focus from drop off to completion. More

F150 update I brought my F150 in for a recall update. i was promised the update would be completed in 2 hours and I was happily surprised when Jim my service rep I brought my F150 in for a recall update. i was promised the update would be completed in 2 hours and I was happily surprised when Jim my service rep had it complete in less than half an hour. Great job and great service...as always. More

Great service They were very quick and super helpful. They have always been honest and up front about what my car needs and I appreciate that. . I will continue to They were very quick and super helpful. They have always been honest and up front about what my car needs and I appreciate that. . I will continue to use this dealer. More

Terrific Service! The service team, especially Kevin, was responsive and helpful and went above and beyond to help fix our problem and did so in very little time. They The service team, especially Kevin, was responsive and helpful and went above and beyond to help fix our problem and did so in very little time. They are the best! More

I was informed of my truck's progess at each step. I came in with a recurring turbo code. The turbo could not be repaired, and was replaced. I was informed through the repair, and was given a cost of I came in with a recurring turbo code. The turbo could not be repaired, and was replaced. I was informed through the repair, and was given a cost of repair. The truck was fixed on time as promised. More

Great service My F150 was in the shop for a recall code for the transmission. I had been having issues with my windshield wiper switch as well. The service manage My F150 was in the shop for a recall code for the transmission. I had been having issues with my windshield wiper switch as well. The service manager diagnosed the switch issue prior to my mentioning it and called offering to also repair it and had it done by 9 AM.. outstanding. More