Hyundai of Kirkland - Service Center

Service department is not very helpful and they ( including the Service Manager does not return phone calls as promised nor does the service advisors. I would NEVER recommend anyone to this dealershi including the Service Manager does not return phone calls as promised nor does the service advisors. I would NEVER recommend anyone to this dealership because of their lackadaisical attitudes. Also your site could really list the GM so they can get this managed and situation under control. I’ve been bringing my 2019 Hyundai in to fix the oil consumption issues as well as a bad catalytic converter and O2 sensor issues because of the oil consumption for about 6 months and still nothing has been done to fix my issues. More

These guys do decent work but they cant communicate tried to get ahold of a tech for 4 days (+2 over weekend but service doesn't work weekend) Told me my car would be ready Friday and the following Tuesday to get ahold of a tech for 4 days (+2 over weekend but service doesn't work weekend) Told me my car would be ready Friday and the following Tuesday they said it wouldn't be ready for another 2 weeks. Which isn't a problem under normal circumstances but when i tried to go in to get a loner there wasn't anyone who could even give me keys so now they left me up a creek with out a paddle. normally i don't wright reviews but this service was so abysmal compared to previous times. google wont let me 0 star but I wish I could Update. Today (June 19th) I spoke with David. Who explained to me how they were doing everything that they could to get me a loaner car. He asked me when I could be in to receive it. I replied that I would not be able to until sometime after 5 today. He replied that might be a problem. To which I said you didn't contact me for days and this wouldn't be a problem if you texted me on Friday when I asked. He then told me about how they were short staffed and people were out sick. To which I said something to the extent of "are you f*king kidding me". To which he said "that's not how we communicate". In my opinion was a very condescending tone. And yes that is the problem that they didn't communicate. He then threatened "I can refuse service to you, you know." on a warranty part that they didn't fix the first time. And yes that's also a problem cause they didn't touch my car. So I asked if it was drivable. He said he didn't know. And Tuesday (yesterday) they said they didn't touch it. So he most likely didn't have a file or report pulled up when talking to me. Then said he would call me back. He did said it would be an additional 3 to 4 weeks to get it fixed. I asked some stuff about warranty and said I would be picking it up today to take it somewhere else. To whomever replied to my post I appreciate it. But at a certain point I have to draw a line of what I will put up with. I don't want to take anyone time off work as I work in a machine shop and don't want to leave them short staffed. More

We bought our Ioniq 6 over the summer with Jessica. She was very attentive, friendly, and when she didn’t know an answer to our question she researched and asked an co-worker until she found the answer She was very attentive, friendly, and when she didn’t know an answer to our question she researched and asked an co-worker until she found the answer. This past weekend I noticed our USB-C chargers in our car were not working. She met me at the service center with another Ioniq to test out my chargers in the new cars charging ports. We found out the chargers in my car do in fact need to be serviced so she helped me set up a service appointment. She went above and beyond with her customer service and made the scheduling process easier. Would highly recommend her to help with any future car purchase! Thanks, Jessica! More

Nice service, kind and understanding manager. Totally satisfied with every possible aspect of service. Will recommend to friends Totally satisfied with every possible aspect of service. Will recommend to friends More

Prompt courteous, had service done ahead of scheduled time promised! Knowledgeable service advisor. Will Recommend to friends. time promised! Knowledgeable service advisor. Will Recommend to friends. More

Everything went like clockwork- no wait time- exactly as scheduled. Friendly people, easy appointment. Very happy - thanks! scheduled. Friendly people, easy appointment. Very happy - thanks! More

very nice and friendly. scheduling my service was easy. Technician explained what he was going to do very profesionally. scheduling my service was easy. Technician explained what he was going to do very profesionally. More

Oil change is not what I was charged. 150.00? Greedy!!.work/pricing need to match 150.00? Greedy!!.work/pricing need to match More

after having an appointment set to get my oil changed. the wait time ended being 2 hrs after i brought it in. Which in my opinion is to excessive. Plus the cost was high. the wait time ended being 2 hrs after i brought it in. Which in my opinion is to excessive. Plus the cost was high. More

Excellent service all around - everyone I interacted with was very friendly and helpful. Kenny Jackson deserves special mention as a good guy to talk to. A+ all around at this location! was very friendly and helpful. Kenny Jackson deserves special mention as a good guy to talk to. A+ all around at this location! More