Hyundai of Kirkland

My experience with Hyundai of Kirkland sales agent Rodney Zin was exceptional from our first meeting to the time I picked up my new Santa Fe. Rodney keep me informed every step of the way, he answer all of o Zin was exceptional from our first meeting to the time I picked up my new Santa Fe. Rodney keep me informed every step of the way, he answer all of our questions, and if he didn't know the answer to a question he quickly found out and called or texted us back with the answer. If you are looking to purchase a Hyundai I highly recommend Rodney Zins. More

Sold a $50K brick that is sitting in my driveway. Six months after purchasing a new Palisade we went to drive the car and the e-parking brake system (that automatically turns on when parking on an i Six months after purchasing a new Palisade we went to drive the car and the e-parking brake system (that automatically turns on when parking on an incline - aka any driveway) has failed without warning and the e-brakes are locked on and won't release. Three warning lights pop up on my dash immediately. I'm mechanically inclined and do major repairs on my older cars, but this is an electrical/relay issue that I can't fix. Hyundai of Kirkland told me "you can get it towed here but we can't get to it for 6-8 weeks to make the repair." and "we don't have any loaners so you will be without your car." I am stuck with monthly car payments without a car. Hyundai of Kirkland won't do anything about it - "that is just how it is right now as we are selling so many cars. We are a small independent dealer that we can't do anything about it. You'll need to pay for a rental if you need a car. We can't get your car fixed any sooner." Apparently, they are okay with selling cars and don't care once the sale is made. Hyundai of USA won't do anything either saying it's a dealership issue, not theirs. Want regular service done to keep your car under warranty? Make sure you call 2-3 months in advance and you MIGHT get an appointment. Wait longer and risk voiding your warranty by not getting the regular service done. We have a service appointment that we scheduled 2 months ago next Monday. Apparently, they can only do the maintenance service then (pretty much an oil change) but will put our issues into the queue and get to it 6-8 weeks later. Other dealers won't service our car since we "didn't purchase it at their location" - that is insane Hyundai USA! I'll never purchase another Hyundai again - and definitely will not be recommending their cars or this location. After the sale, they just don't care anymore. More

Josh was great and I enjoyed working with him at the dealership. I recommend Hyundai of Kirkland dealership. I recommend Hyundai of Kirkland More

Jessica Adams our salesperson did an outstanding job. We gave her some specific needs early on and she listened and guided us extremely well thru the process. She was kind, pleasant to deal with and hone We gave her some specific needs early on and she listened and guided us extremely well thru the process. She was kind, pleasant to deal with and honest throughout. Most important, she enjoyed the process of selling us our brand new Tucson. Instead of trying to sell us the most expensive car, she worked with us on the car that we could afford and accommodated the upgrades that we wanted. We highly recommend Jessica and Mak her finance manager at Hyundai of Tucson. More

My experience at the dealership was great! Romaine was super super helpful throughout the buying process. He was prompt enough to answer all my questions be on text/call/in-person. Romaine was super super helpful throughout the buying process. He was prompt enough to answer all my questions be on text/call/in-person. More

Very friendly staff and helpful people. I would love to say that DJ is a great person for this dealership. I would love to say that DJ is a great person for this dealership. More

I appreciate David 's excellent customer service from start to delivery so recommend him and Hyundai of Kirkland . start to delivery so recommend him and Hyundai of Kirkland . More

Newer generation of sales people understands how to operate in modern market conditions where hustle won't get you far. I walked into this dealership few times before but Jessica was the one who was ab operate in modern market conditions where hustle won't get you far. I walked into this dealership few times before but Jessica was the one who was able to convert me to a customer. Some folks in the back need to get in touch with reality (no, I told you I don't want GAP 5 times already including once in writing). I've picked up a new Genesis SUV for MSRP, got a decent price on my trade in and was in and out of the dealership in 2h40m. More

Jessica kept us updated throughout the waiting process and then the sale was fast and efficient. and then the sale was fast and efficient. More

This was our most easy and quickest experience at a dealership. We used our Costco membership to negotiate the price and the rest was easy. Thank you Jessica and team! dealership. We used our Costco membership to negotiate the price and the rest was easy. Thank you Jessica and team! More