Hyundai of Kirkland

Hyundai of Kirkland responded

Ford of Kirkland Response by amywalen on 12-24-08 (12:12PM) Ford of Kirkland wrote on 12/5/2008 4:01:00 PM: Ford of Kirkland wrote on 11/26/2008 6:46:19 PM: Hi Kathleen. I'm terribly sorry that you had a bad experience at our store. We try hard to do a good job and it looks like in this case, we just didn't. I was able to confirm with Americredit that the $408 due was just interest, no pre-payment penalty. That's about all the good news. As I understand it, we did address the issues with the scratches and the sealant. Is there something more I can do to help? Amy Walen Ford of Kirkland wrote on 12/9/2008 7:37:24 PM: Hi Kathleen. Often, the first payment won't be due for 45 days from the date of purchase. Although the payment wasn't due, interest was still accruing. We did confirm with Americredit that no pre-payment penalty was assessed, that the $408 was interest only. Amy ------------------------------------------------------------- ------------------- Despite my efforts, Ms. Fender is very unsatisfied with our business, and has been unwilling to deal directly with me to resolve her concerns. Our Mr. Bailey spoke with her on several occasions to resolve her concerns. He is a truly good man, who tries very hard to keep our customer service commitment. Ms. Fender also worked with James Kelly, our detail manager. I have known James since 1999. He has been working in the automotive detail business since he was 17 years old. He is a kind, compassionate person, and I have his word that he worked diligently to resolve the issues that Ms. Fender had with his work. We had lengthy discussions with Americredit about the financing issue. The content of those conversations is above. We realize that we are the experts when it comes to automotive financing, and we do our very best to advise our customers on their financing needs - usually we will recommend the shortest possible term, and we will choose financing that will maximize our customer's eligibility for rebates - but often their payment limitations or credit score will limit choices. I have reviewed Ms. Fender's file and found that she dealt with our Finance Director, Mr. Kyle Joswick. Again, Mr. Joswick is an experienced finance manager, but also a family man who truly cares about his customers. We can only improve our processes by receiving and responding to input from our customers. In this case, after my work with Ms. Fender and the review of our team member's work, I think that we have done our very best. Reply to this Comment | Report Abuse

ktfender7 responded

What Ford of Kirkland is avoiding and misrepresenting in their responses is the whole truth. I have documented over ten phone calls and faxes that were made whilst being strung along with false promises made by Mr. Wally Ballie. Mr. Ballie requested three times for me to fax over a copy of my proof of payment to AmeriCredit. (It appears he lost the first two). Each request came with a promise. In Mr. Ballie’s words, “I’m going to personally take this matter upstairs and deal with this right away and call you right back”. Not once did Mr. Ballie return his call on his numerous promises. Again, the initial question at the time of signing was, “If I were to finance this vehicle with AmeriCredit and pay off the full amount prior to the first payment due date, can you assure me that there will be NO charges of any kind?” The answer was “Yes”, there will be NO charges, fines, and early penalty whatsoever. The tragedy of all this is the months and months of being lied to by Ford of Kirkland – being told that they were “with me” on this and that the funds would be refunded. The error lies in their misrepresentation at the time of the sale and the continual leading me on that this matter was being handled. I stand firmly behind my initial posting that Ford of Kirkland does not represent the truth and cannot be trusted at their word. I will not and cannot recommend to anyone to conduct business with them.

Hyundai of Kirkland responded

First of all, we sincerely apologize for not doing a better job of convincing you to authorize the repairs your Ford of Kirkland Service Advisor recommended. For something like a clogged heater core, we should clearly explain that you risk overheating your engine if you don't let us repair it. There is a fine line between being high pressure and enthusiastically INSISTING that you reconsider foregoing recommended repairs! My name is Jim Walen and I own Ford of Kirkland. You can email me directly at jwalen@fordofkirkland.com or call me at 425-821-6611. I would like to speak with you about your current situation and relevant to your needs, extend special consideration to you, and perhaps re-earn your trust, and your future business.